Royal Mail announce changes to Special Delivery and Customer Service Points.
In light of the recent advice given by the government regarding COVID-19, please be aware of the following announcement from Royal Mail advising of changes to their services.
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.
For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.
We will endeavor to ensure that orders are speedily processed and despatched the same day if at all possible.
Ordered items requiring setting up in the workshop will be despatched within 1-2 days using DPD Local Next Day Delivery (next day being the day after it leaves Eagle Music Shop). On the day of delivery you will receive a text message with your hours delivery time slot
You will be informed immediately if there is a problem with any part of your order or if any item is 'out of stock'.
NB : Orders processed on a Saturday but will not leave us until the Monday as Royal Mail and DPD Local do not collect from us at the Weekend.
You can read our full deliveries policy here.
Should you not be entirely happy with your purchase, or you have ordered an incorrect item, Eagle Music is happy to refund your purchase (excluding postage) within 28 days providing the goods are in a fully resaleable condition (including the original undamaged packaging) and not featured within the Exclusion Policy. (Exclusions apply to selected products).
Please note the following exclusions:
DVD's and CD's cannot be returned unless they are faulty
Banjo heads cannot be returned once you have tried to fit them to your banjo
Harmonica's have a 7 day guarantee and can be returned within this time if they are found to be faulty
Goods must be returned to Eagle Music together with a covering letter and contact details so that the matter can be dealt with efficiently and promptly.
You can read our full returns policy here.