Customer Testimonials

Hello Rachel, Just to say I received the Pisgah Rambler Banjo today. It arrived safe and sound and I am delighted with it. Thank you for phoning me and telling me it was about to arrive. The spikes have been installed very cleanly and was surprised at just how nice the Pisgah gig bag is as well. I plan to buy a few extra things from you soon. Your excellent communications have been very much appreciated. Thanks again. Paul Harris

Hi Rachel, Many thanks to you and your colleagues for excellent service this morning. The baritone Uke is a belated combined Christmas and Birthday present from my wife Hilary. Well worth waiting for and thank you for your patience! Bill

Hi, the Hiscox case arrived yesterday - I've not opened it yet but I'm sure that all will be perfect - I'll open later today. Thanks very much for all your help and communications, and for organising the transaction. Fantastic customer service and way beyond what I'd expect from the majority of music shops. Really fast turnaround too - I was expecting to wait for weeks. Thanks again and very best wishes, Lawrence

Hi Eagle Music I have received my Martin C1K. Thank you for your help. Amazing sound! Love it Best wishes Roy Griffiths

Thank you, it has just arrived, undamaged and nicely set up. It's always a pleasure to deal with Eagle Music. Mark

Hi Matt, Just wanted to pass on my thanks to both you and Rachel for another great experience with Eagle Music. The mandolin arrived safely yesterday and I am absolutely delighted with it - and with the fabulous setup. I spent an hour or so getting to know it yesterday and I’ll be taking it to the Crossover festival, alongside the Pisgah Possum, this weekend to put it though its paces with jamming and workshops etc - and spreading the good word re Eagle Music’s brilliant customer service of course ☺️ So, once again, thank you for your help in getting this to me not only before my birthday, but also before the festival. Delighted. Best wishes to all Sue Gibson

Hi just wanted to let you know I have received my beautiful banjo/guitar and it’s set up really nicely. Thank you, nige searle

Hello We visited your shop on 24th April, having travelled from Staffordshire. On arrival we received a warm welcome and we were offered tea and coffee, we were looking to purchase a 5 string banjo, we were attended too by Lucas who offered several banjos and was left alone with each banjo to try out, and eventually purchased a Deering old time wonder. Lucas gave us excellent service, we chatted and we are very satisfied with our purchase. Thanks again to Lucas Kind regards Lesley and Les Jones

Dear Rachel, The Clifden arrived safely today. Well worth waiting for. It is a lovely instrument and everything I expected. Thanks and best regards, Kenneth May

Hello, just a word to thank you for your service , fantastic banjo. Thank you Regards Anndra

After a not very happy experience at another musicshop I bought a beautiful instrument from EagleMusic. They offer a setup service before sending out instruments which I think must be a service second-to-none, a real service for musicians, perfectly done. I was nervous the guitar might be another duff, but it was beautiful, so they must be spot-on in their buying-in process. The packing was excellent and secure, the delivery process, backed up by updates on progress, was fast and trouble-free. I will not hesitate to order from EagleMusic in the future and would recommend them for the very high quality of their service. Thank you

Hi. I ordered the Blackgrass Banjo on Sunday gone and it arrived 2pm today, which is impressive service. It has arrived in great order and I’m super impressed with the banjo. The weight, workmanship, the sound projection is excellent. Many thanks also to Matt who went way and beyond to help and advise me. I can see why Eagle Music has such good reputation. Regards Keith

The flute arrived safe. Very quick and well packaged. excellent service, thank you.

Hi There, I just wanted to say a big thank you to Matt for the great advice that he gave me on the phone last week. I ended up ordering a Remo Renaissance head and a set of Eagle Puretone frailing / clawhammer strings for my Eagle Leader Goodtime 5 string that I purchased from you some years previously. I was amazed that my order, which I was informed had been despatched on Monday, arrived yesterday, brilliant service! I have just changed the head and strings and am delighted that I have now got the type of tone that I was discussing with Matt. Really appreciate the excellent service from Eagle Music. Many Thanks, Kind Regards, John Courtman

Called in at Eagle Music to buy a hard case for the mandolin I recently purchased from them. Rachel showed me the options and I came away with a wonderful Hiscox case. All the staff there are pleasant and helpful, that is why I keep going back for all my musical requirements.

I have just purchased a used Yamaha A3R Electro/Acoustic guitar from Eagle Music and I have to say that I couldn't be more pleased with the guitar and the level of service that I received. The guitar is in Superb condition and expertly set up with new strings. Sounds and plays like a dream. Next day delivery after set up and supplied with a top quality hard case. Very well packed. Well done Eagle music. 10 out of 10 from me. what more can I say. Credit where credit is due. Will be buying from you again in the future.Thank you.

Called in at the shop looking for a Mandolin. I was greeted with a friendly smile and a cuppa. The Eastman Mandolin I chose was set up to perfection. I would recommend Eagle Music Shop to anyone and everyone, they go that extra mile for their customers.

This customer service definitely deserves a five star rating not only for the best service for advice. I took a chance and purchased a second hand ukulele although with a top description but as they say, if it sounds to good to be true, it is, but not in this case it was in excellent condition and could be sold in my opinion by a dishonest company as brand new. So now this is my number one go to company.

I ordered an instrument and PayPal the money through. The next day I changed my mind. I contacted Eagle to ask if they could cancel my order and refund me. They were very helpful. Lovely to deal with. They refunded me minutes after my call. That is quality customer services. I will be going back to them. To order an instrument. And you know I feel a lot more confident now in doing so. A quality shop where every one knows about the instruments they sell.

I approached Eagle as a previous customer having bought an Eastman left handed mandolin, and looking to purchase an octave mandolin in left hand. Matt replied promptly and explained that Eastman don't make a leftie octave any longer, but would speak to Mark, the luthier to see if a conversion was possible. The next day, Matt said that Mark could do the work. It wasn't simple, as he needed to make a new compensated ebony saddle from scratch, a new left handed nut, and add the side dots on the other side of the neck. A week later I received an email from Matt to say the instrument was ready for dispatch. Two days later it arrived and truly it is remarkable. You cannot tell at all that it has been changed from right to left hand, unless you spot that the white dots are on both sides of the neck. The craftsmanship is exceptional by Mark.The customer service by Matt was first class throughout, keeping me in the loop every step. I cannot thank the team enough to accommodate a left handed musician to own a truly wonderful instrument that started out the wrong way round. Eastman don't make these left hand, but the team at Eagle made it possible. Ask them and they can make it happen. Thankyou so much. Brilliant from start to finish. Can't fault the guys and the end result is brilliant.

Hi Rachel Banjo arrived on Friday as promised What a fantastic tone. It was certainly the right choice. Many thanks for your excellent advice. Having played it, there was no other choice. I will treasure this banjo for years to come Best wishes Bob Forrester

Dear Rachel.. I would confirm having received my Deering Vega Vintage Star yesterday and I'm really pleased with it. It is a Joy to play. Many Thanks to You and Your Team for making the transaction so easy.

I ordered and received two days later a Trinity College TM 250 Mandolin. I am delighted with the instrument and I would encourage anyone interested in buying one to do so. A lovely instrument, well made and set up. My thanks to the helpful staff at Eagle Music. I now know where to get Aquila strings. A thin joke for Latin scholars !

Once again the staff at Eagle Music Shop made me feel very welcome and were really helpful, assisting me in my choice of mandolin, all done without pressure. Thank you.

Excellent Seller. A++++ All the Way!! SuperQuickShip to the United States of America !! Highly Recommend. Thanks and God Bless you all. Tom

I went to see Seven Drunken Night - The Dubliners story - at the Liverpool empire Sunday April 7th. Enjoyed it so much, I decided to buy their sheet music. Monday AFTERNOON, I found book of 40 songs on Eagle Music website and bought it with Royal Mail 1st class post. Monday afternoon, it's going to be Wednesday. Tuesday morning, my book arrived! As described, well packed, and superfast delivery! Had my guitar out at lunch time :)

Thank you for your excellent service and for supplying these large Thumb picks which are particularly helpful given I have carpel tunnel syndrome at present. I would comment as follows:- 1x X heavy excellent for Bass guitar 2x heavy excellent for rhythm and lead guitar 1x light excellent for rhythm strumming with a lighter touch. Thank you for your prompt and helpful attention. I would not hesitate to contact you again with any further requirements. Very best wishes Peter

I've just received my order of a Deering banjo beginner's bundle from Eagle Music. I am delighted with the fast efficient service including the delivery driver who was with us by 9.20 am in a very rural area after my only having ordered slightly less than 2 days ago. I had one query post delivery and had a very helpful email reply within 4 hours. Well done Eagle Music. PS I've asked my son to buy me a Deering leather strap from you for my birthday and I shall be recommending you to other musician friends

I’ve been a customer of Eagle Music for nearly 20 years. I’ve bought quite a few instruments from them and spent a lot of money there (probably more than I could really afford!). It’s a bit of a journey for me to get there but always worth it. Their prices are always competitive and their customer service and after sales service is unmatched. If ever there is a problem, (which is rare), they will sort it out. I cannot recommend them highly enough. Ps. They are not paying me for this. 😂😂.

Big thanks to Alan and Lucas today. Excellent customer service, relaxed atmosphere, let us take our time, never once felt pushed. Alan was extremely knowledgeable and accommodating. Nothing seemed too much trouble and was impressed that they were happy for me to return if I had any issues. Would definitely recommend.

Just received my order for Ohana sk20 ukulele. I would like to thank-you for the prompt and safe delivery. Excellent service. The instrument is a present for my Grandson who I am teaching what I can. I am sure he will be delighted to own his own uke. We started with the very basic "toy " type uke which kept stripping the tuners so now progressing to the proper instruments and who knows may go for the top of the range stuff if he wants to continue. Pleased with the sound and feel of the instrument. Once again Thanks . Excellent service, will return.

Hi guys! I've taken my time over this banjo review. I didn't want to rush it. It's a Deering Vega Senator openback. The workshop setup was faultless, and it's just what I was looking for tonally. I've had other great banjos (OME North Star, Deering Maple Blossom) but this one ticks all the boxes with its Civil War tone. Tuning stability 10/10 Tone 10/10 Build 10/10 Many thanks to Rachel, to Emma who sorted out payment and to Matt, who steered me towards a great choice. Thanks all Henry

Once again, impeccable service. Ordered strings on Sunday night, arrived Tuesday morning. I am always happy with Eagle Music Shops service.

Hi. Just to let you know I received my banjo yesterday, OMG what a fantastic sounding little banjo, I can barely set it down. Lovely low action set up makes it so easy to play, and the instrument looks great. I would like to thank eagle music for their fast,easy and prompt service, from purchase to delivery. I will be Highly recommending Eagle music to all my musical friends. (All my fellow Bluegrass musicians a bit jealous since they heard I've got a "Deering banjo" LOL) Any way a big hearty Thank-You for everything to eagle music from me. Harold Kane

I recently visited the shop for the first time, to try out a Taylor 810CE. The staff could not have been more friendly and helpful. I must especially single out Lucas for his expert advice, and patience in allowing me all the time I wanted to try the instrument. It's a pity more guitar shops don't have the same attention to detail and customer friendly approach to sales as Eagle Music. I did buy the guitar and it is superb.

Hi This is just to say thanks for the strings you sent. I have been using a number of pretty lousy string sets over the last few years. Yours are a revelation! Lovely sound. I play a Chicago-tuned tenor guitar (basically I’m a geriatric guitar player with stiff joints) and you’ve got me sounding great (well, I think so). I’m going to be off to the folk club with these babies next week. Again, my thanks and best wishes John Timney

Hi Rachel, I wanted to say thank you both for your advice and even more for the speed of service. I ordered online a few minutes after picking up your email and within 2 hours had an email from DHL. Just under 24 hours later it was delivered. Thank you, that was exceptionally speedy. The bag itself is, as you said, well made with an excellent level of protection. Excellent value for money! Best wishes Robert

Hiya! I’d just like to say what a great job you’ve done on fixing my Martin guitar. A complete 360 degree turn-around: from a guitar which wasn’t much fun to play, to one that I now can’t stop playing. This makes me very happy indeed. Thank you. i’m also liking your strings, btw……..Excellent! Best wishes, Mark Bedwel

Dear Rachel and Lucas, Thank you so much for helping me make the right decisions yesterday. Your courtesy, kindness, patience and professional expertise are, as always, very much appreciated. Look forward to seeing Alan for instrument checks at his convenience. Trips to Armitage Bridge are great days out for us! Very best wishes, Julian and Sue

I’ve wanted a Collings MT O for many years and when I saw this one at Eagle Music it was too tempting to resist! On my visit to the store I was made very welcome by Rachel, offered coffee and given a very relaxed opportunity to play the MT O. Wow! … the Collings tone was all there, build quality exceptional and set-up by the Eagle Music team perfect. There was little doubt I'd leave the store without this lovely mandolin and now really enjoying it more and more. Many thanks.