Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you are happy with our service please let us know. Many of these testimonials were received as written letters which are available to browse through if you are planning a visit to our shop. Our independent customer reviews (which are separate to our testimonials) can be found here.

Leave your own testimonial here

1,158 Customer testimonials
Sandie Dolan
21/05/2022
Hi Rachel, Just wanted to say thank you once again. My new Banjo arrived safe and sound yesterday. I am absolutely delighted with it. A great recommendation. Sandie.
Yasmin Elliott
19/05/2022
Hi Matt and Team Thank you so much for this beautiful banjo. It arrived this afternoon, even the courier was excited. He said he’s always wanted to play the banjo 😄 Thank you for your great service and communication. Kind Regards Yasmin
Tim Rasmussen
23/04/2022
Just to say that the banjo has arrived safely and that I’m very pleased with both banjo and service. Thank you, Tim
Kate Morris
05/04/2022
Hello Rachel and Team, I just wanted to say thank you for my lovely new banjo……Sierra, Mahogany, open back. It arrived Friday just as planned (a little earlier in fact) and actually two months earlier than I expected!!! The banjo is a dream and everything I wanted it to be. It even makes me play better 😂 Just wanted you know to that I love it and thank you for your wonderful service. Many thanks, Kate Morris
Richard Isaac
02/04/2022
Hi again Rachel! I just want to say thank you again for helping me out with my order. In less than 24 hours my banjo arrived in perfect condition playable straight out to the box. The tanglewood tenor banjo sounds beautiful and is super easy to play. I’ve never played one before but I can play some mandolin (which is tuned the same) and I play bluegrass banjo so the tenor banjo is kind of a love child if a mandolin and a banjo got together 😂 it’s lovely to play and sounds excellent I can’t wait to hammer out some Celtic tunes! Thanks again for your recommendation and for your excellent customer service. Hope you have a wonderful day. Kind regards Richard
Jan McDonald
02/04/2022
Hi Jules, Just a brief message to let you know that my Deering Goodtime Banjo Uke arrived safely today, all brilliantly set up and ready to go ! And it is absolutely fabulous, I'm going to have great fun playing it. Thanks for all your help and keeping me informed of progress - excellent service as usual from Eagle Music. Look after yourself, and have a great weekend, Kind regards, Jan
Paul Ellingford
15/03/2022
Just want to say I received my Eastman 315 mandolin Friday past, and has lived up to all my expectations (you were right it was worth waiting for) Please convey to your self and to all your staff many thanks most impressed
Colin Holt
21/01/2022
Hi Matt It arrived and WOW! As you said it is brand new, I absolutely love it and I do have a huge grin on my face lol And there in no comparison to my old one. I would just like to say a huge thank you for securing it for me’ and At the price, although it was over what I wanted to spend it is well worth the extra. The service I have received from you and the team is second to none and whatever I need in the future you will be my first port of call, also I will pass on the good word. Many thanks again Matt. Have a great day.
Alan Jones
04/01/2022
I visited the shop today, and once again I was met with courtesy, friendship and a cup of coffee. The Ashbury tenor banjo I bought was set up to perfection and played a dream. Many thanks to Rachel and Matt for the help in making my choice.
Tony Coogan
30/12/2021
Hi Matt and Rachel, Just to let you know the banjo arrived safe and sound and extremely well packaged. Thank you very much for your efforts. What's more it plays well - even when it is me that is playing it. Have a Good Christmas. Tony Coogan
Colin Warburton
29/11/2021
Bought a Goodtime banjo off you a few months ago. I thought I would give you my comments. There cannot be a more playable banjo anywhere. In minutes I felt I could play faster and with more precision than my Tanglewood Cove Creek, which itself is not a bad instrument. The sound level defies the laws of physics! I would never have thought a non-resonator banjo could produce such volume at high quality. It makes a seriously good sound right through from folk to blue grass, even a bit of rock. I still do not believe it can do it and still be so light a playable. It is a fabulous example of clean simple brilliant design. You may get the impression that I like it!! Regards Colin Warburton
David & Linda Bernard
18/11/2021
Dear Team, Thank you for such a great service. I received my ukulele which I’m very pleased with. Your team are efficient & dealt with my order promptly & took the time to call me to confirm my details & order. Thanks again, David & Linda Bernard
Gillian Peakman
13/10/2021

Hi there, My Gold Tone Concert ResoUke arrived an hour ago. I’m absolutely thrilled with it. Thanks for the prompt service and set up. Great action and intonation. As I was “buying blind”, I was a little nervous, considering the cost, however I am not disappointed. Worth every penny. Many thanks. Gilly

John O'Reilly
22/09/2021

Dear Eagle Music, I just wanted to say thanks to Graham, who supported me in my decision on which mandolin to buy (as a COMPLETE beginner) last Friday. I didn’t expect such commitment to showing me all the options, taking me through the pros and cons, with the end result being the purchase of the Ozark 2073. I am more than happy with the mandolin, and having got it home and further researched it’s spec, I now understand that it not only has a solid (spruce) front, but the back and sides are also solid (maple). It’s got a lovely clear tone. Leave me with it for a year (or probably more) but I do know that when I want to upgrade I’ll be coming back to Eagle. Well worth the trip from Chester, and realised I’d discovered the epi-centre of mandolin expertise in the UK! Many thanks, from a VERY satisfied customer. Regards, John O'Reilly

Julian Day
13/09/2021

Dear Matt and Rachel, Thank you again for your courtesy, patience, professional expertise and generosity over the last 10 days. These two fabulous instruments are an inspiration. And knowing that we can rely on you to keep everything we bring along in good order is most reassuring. Plus, you are in such a wonderful place to visit for the day! Our very best wishes, Julian and Susan

Philip Carter
09/09/2021

Hi Rachel and crew … Just wanted to thank you all for the truly professional way that you catered for my banjo requirements! Still have to make time to test run the Deering Calico, Gold Tone OB3 ‘Twanger’ and Tracy’s new Ukulele! A massive thank you for the remedial work on my Gibson ESS. It has transformed the sound capabilities! A personal thank you to Rachel for accommodating me on price and your very generous deal on the Gibson fix. Good to meet Matthew and Gary , hope to see you all again ( at your next Deering extravaganza!).soon. Phil and Tracy Your new Swindon (Eagle Music) promotion crew

Beverley Cargill
27/08/2021

Hello Rachel I received my banjo today and I absolutely love it. Thank you for the fast and efficient service. Now all I have to do is learn to play it! Kind regards Beverley Cargill

Gary Wickett
24/08/2021

I just want to say a very big thank you to all you guys at Eagle Music and give you full marks on customer satisfaction. When I came to the shop in June, Matthew kindly took the time to sit with me for about an hour or more and showed me various banjos. He then very kindly waited outside with me until my taxi arrived. I live in Birmingham and was in Huddersfield to attend a funeral, so was unable to buy the banjo there and then. However, after a week of mulling over which banjo to buy, I eventually phoned up and ordered a Good Time Junior 5 string banjo. I couldn't quite remember the name of the banjo I wanted but Rachel was very helpful in identifying it. The banjo arrived about four days later perfectly set up to play. It is a dream to play, the tuning is immaculate on all the frets and the tone is divine. Thank you very much. I would recommend you to anyone. I plan sometime in the near future to come to Huddersfield again for the sole purpose of making another trip to your shop. Gary Wickett

Julie Mellor
20/08/2021

Hi There, I just wanted to say a big thank you to the shop, and in particular to Graham, who was so patient with me when I came in to buy a guitar on Tuesday afternoon. As a beginner, it's quite nerve-wracking to play in front of other people, especially at the same time as having to make a choice between so many lovely instruments. Graham made me feel completely at home and I'm highly delighted with the Eastman guitar he helped me choose. I intend to email him, but in the meantime, if you could pass on my thanks I would appreciate it. Best regards, Julie Mellor

Alan Jones
21/07/2021

I booked to visit the shop a couple of weeks ago to buy my first five string banjo, The welcome I got was second to none. Such a friendly shop and the banjo is set up to perfection. Then at the weekend I sent for strings and a thumb pick. two days later they were in my mailbox. Whether in the shop or online Eagle Music cannot be bettered.

Dean B
21/06/2021

Just wanted to thank you for my Fred Kelly freedom picks,bumble Bee thumb pick,plus Fred Kelly speed pick and Alaska picks. Changed and improved my playing in such a positive way,plus the tone and clarity especially bass strings on my guitar is second to none. I will certainly be recommending you to people and using eagle music again,even your delivery was quick and packaging great, thank you very much.

Ken Bambury
17/06/2021

I would just like to say thank you to all staff involved in the service I have received with Eagle Music. The Eastman MD315 mandolin arrived safely and promptly expertly set up ready to play sounds great. I am delighted with my purchase and will definitely recommend to friends. Please thank all staff

Nigel Pegg
14/06/2021

Hi Rachel Thanks for recommending the Brunswick tenor ukelele which I received today. It’s very ‘playable’ and ideal for my 6 year old grandson, as you suggested. I was also pleasantly surprised myself by the tone which was better than I had expected. I’ve now added it to the collection of instruments I have sourced from you in the past: 6 string acoustic, classical, 12 string acoustic and mandolin! All the best, Nigel

Tristan Bourne
11/06/2021

Deering Goodtime Erin Ennis 17 Fret...Woweeeeee!!!!! I couldn’t have believed that it was going to be this good - such a great sounding instrument and very playable - after the mandolin I have some more space for the fingers! After a while I did think that the mandolin was feeling a bit put out now there’s a new kid on the block but they compliment each other well. It was made for me by Gary Nava so it too is a bit special (he’s worth looking up). Anyway thank you again - I’m going to sit under the tree and play for a while - cheers All the best - Tristan

Andreas
11/06/2021

Dear Rachel, the Ome Jubilee banjo arrived two days ago and I'm very glad to play on this beautiful instrument. It sound great and it's fun to play it! Thank you for the deal! My best wishes for you, Andreas

Lee Nørgaard
09/06/2021

Hi, just a quick email to say thanks. My order arrived promptly this morning. It’s a great item with a great service and I look forward to learning more about and actually playing the banjo. Thanks for a prompt and great service. I will be shopping with you again :-). Kind regards Lee

chris loughead
08/06/2021

Deering Artisan Americana 12 inch purchased recently. Excellent pre-sales help & advice from Matt and great assistance from Emma with delivery issue. Banjo perfectly set-up, plays great. Full, sweet sound with lots of sustain, suits my style of clawhammer really well. Great service all round.

Shaun Rylands
07/05/2021

Hi Rachel, I ordered a Deering Fibreskin head and a No Knot tailpiece from Eagle on Wednesday of this week. They both arrived today, Friday. I just wanted to thank you for the excellent service. Regards, Shaun Rylands.

Bob Millar
07/05/2021

Hi I received banjo to day in very good order very pleased thank you,very impressed with your young lady who answered the phone to me looked after me very well you are very lucky to have her thanks again for a very good service Bob Millar south coast,

Lizzie Reynolds
07/05/2021

Hi Eagle Music Team, Thank you so much for the safe delivery of my Deering Sierra today - it's absolutely perfect!!! My dream banjo and a dream finally come true!!! Many thanks, Lizzie

Johan Olin
30/04/2021

Hi ! The banjo was delivered to me today ! :) Absolutely flawless ! And even an extra set of strings in addition to the ones I ordered ;) Thank you once again for the great service ! Best regards Johan

James Aries
30/04/2021

Eastman MD605. Arrived today. Amazing speedy and efficiency! It’s a beaut. Thanks a lot, James

Jaroslaw Siemienowicz
23/04/2021

This wasn't my first experience with Eagle Music Shop and definitely not the last one. Just bought Vega banjo and I have to say that Eagle's service was as usual exceptional! Banjo arrived tank proof packed, super quick after they've received it from the company. Out of box: I didn't even have to tune it. Properly set so I could enjoy the instrument straight away. They are really great shop with fantastic customer service. Thank you.

Martin Westwood
21/04/2021

Hallo Rachel, Just a note of thanks to you. I am very pleased with my new E/A Saltarelle. Thanks for your efforts on selling my Hohner box. I can say that dealing with Eagle Music and yourself has been a very good positive experience all round. Very trustworthy. Regards Martin.

Norman Owen
06/04/2021

Hi Matt. Just to say thanks for your advice and to the other staff of Eaglemusic in preparing and dispatching my new banjo. I would also like to say, that the Sierra certainly confirms the online recommendations and Deerings demos. Very pleased, and hopefully it will drive me further in learning how to play properly. Once again many thanks. Norman Owen.

Eric Davis
11/03/2021

Thank you for my Trinity College mandola which I received this morning, beautifully packaged and in immaculate condition. I just wanted to say what a wonderful service you provide and I hope to do business with you in the future. Many thanks. Eric Davis.

Elaine Eden
08/03/2021

I would like to thank everyone at Eagle Music for all the help and prompt service you have given us over the years . Just received the best little Irish banjo iv ever had and iv had a few . The banjo iv just purchased is Erin Ennis, brilliant . Elaine and Tony

Ron Fowler
04/03/2021

OUTSTANDING I wanted a banjo ukulele and found that the Ozark 2035 was very appealing to me but to be honest, had very little idea about them as I’m a pianist learning stringed instruments. I did a bit of reading up and learnt that the bridge was a floating bridge and that sort of put me off bit. I rang Eagle Music Shop and the whole process was explained to me along with the fact that they actually set it all up for me so it arrives ready to play! So, I ordered at 12:00 on Tuesday 2nd March and it arrived today, Thursday 4th March. I unboxed it and there it was, beautiful and fully in tune, ready to play. If you want a good priced instrument, fully set up and ready to play, go to Eagle Music .. they don’t sell ‘boxes’, they sell instruments. Top marks in every area from customer service, instrument set up and delivery! Ron Fowler

Andrew Palmer
04/03/2021

Hi Matt. Yes I have the Eastman MD305 and I absolutely love it – it’s everything I was after and more – I am so pleased with it. I would just like to thank both you and Rachel. The paperwork/letter included was also a really nice, thoughtful touch …very much appreciated. It’s been a pleasure.. so thank you both. Kind regards, Andrew

Dennis Joyner
03/03/2021

Hi, all arrived safely and very thrilled. Thank you again for 1st quality service. Regards Dennis Joyner