Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you are happy with our service please let us know. Many of these testimonials were received as written letters which are available to browse through if you are planning a visit to our shop. Our independent customer reviews (which are separate to our testimonials) can be found here.

Leave your own testimonial here

1,169 Customer testimonials
Harold Kane
Hi. Just to let you know I received my banjo yesterday, OMG what a fantastic sounding little banjo, I can barely set it down. Lovely low action set up makes it so easy to play, and the instrument looks great. I would like to thank eagle music for their fast,easy and prompt service, from purchase to delivery. I will be Highly recommending Eagle music to all my musical friends. (All my fellow Bluegrass musicians a bit jealous since they heard I've got a "Deering banjo" LOL) Any way a big hearty Thank-You for everything to eagle music from me. Harold Kane
Bill Johnson
I recently visited the shop for the first time, to try out a Taylor 810CE. The staff could not have been more friendly and helpful. I must especially single out Lucas for his expert advice, and patience in allowing me all the time I wanted to try the instrument. It's a pity more guitar shops don't have the same attention to detail and customer friendly approach to sales as Eagle Music. I did buy the guitar and it is superb.
John Timney
Hi This is just to say thanks for the strings you sent. I have been using a number of pretty lousy string sets over the last few years. Yours are a revelation! Lovely sound. I play a Chicago-tuned tenor guitar (basically I’m a geriatric guitar player with stiff joints) and you’ve got me sounding great (well, I think so). I’m going to be off to the folk club with these babies next week. Again, my thanks and best wishes John Timney
Robert Everest
Hi Rachel, I wanted to say thank you both for your advice and even more for the speed of service. I ordered online a few minutes after picking up your email and within 2 hours had an email from DHL. Just under 24 hours later it was delivered. Thank you, that was exceptionally speedy. The bag itself is, as you said, well made with an excellent level of protection. Excellent value for money! Best wishes Robert
Mark Bedwel
Hiya! I’d just like to say what a great job you’ve done on fixing my Martin guitar. A complete 360 degree turn-around: from a guitar which wasn’t much fun to play, to one that I now can’t stop playing. This makes me very happy indeed. Thank you. i’m also liking your strings, btw……..Excellent! Best wishes, Mark Bedwel
Julian Day
Dear Rachel and Lucas, Thank you so much for helping me make the right decisions yesterday. Your courtesy, kindness, patience and professional expertise are, as always, very much appreciated. Look forward to seeing Alan for instrument checks at his convenience. Trips to Armitage Bridge are great days out for us! Very best wishes, Julian and Sue
Tony Long
I’ve wanted a Collings MT O for many years and when I saw this one at Eagle Music it was too tempting to resist! On my visit to the store I was made very welcome by Rachel, offered coffee and given a very relaxed opportunity to play the MT O. Wow! … the Collings tone was all there, build quality exceptional and set-up by the Eagle Music team perfect. There was little doubt I'd leave the store without this lovely mandolin and now really enjoying it more and more. Many thanks.
Andrew Blunsdon
Rachel Both guitars arrived today. Beautifully set up and packaged. Thank you. Andy
Peter C. Naylor
The Suzuki SCX-64 harmonica arrived in very good time this morning and plays like a dream. Many thanks for prompt dispatch, delivery---I now have a week to get used to, practice, and run it in. Peter C. Naylor
Paul Morris
Hi Rachel Just to confirm the Galaxy Phantom arrived safely. What a fantastic instrument. Thanks again Paul Morris
Shaun Rodenhurst
Hi, just bought an ozark banjo from you just dropping an email to thank you very much for great banjo and service ive left a great review just wanted to say thanks
Sandie Dolan
Hi Rachel, Just wanted to say thank you once again. My new Banjo arrived safe and sound yesterday. I am absolutely delighted with it. A great recommendation. Sandie.
Yasmin Elliott
Hi Matt and Team Thank you so much for this beautiful banjo. It arrived this afternoon, even the courier was excited. He said he’s always wanted to play the banjo 😄 Thank you for your great service and communication. Kind Regards Yasmin
Tim Rasmussen
Just to say that the banjo has arrived safely and that I’m very pleased with both banjo and service. Thank you, Tim
Kate Morris
Hello Rachel and Team, I just wanted to say thank you for my lovely new banjo……Sierra, Mahogany, open back. It arrived Friday just as planned (a little earlier in fact) and actually two months earlier than I expected!!! The banjo is a dream and everything I wanted it to be. It even makes me play better 😂 Just wanted you know to that I love it and thank you for your wonderful service. Many thanks, Kate Morris
Richard Isaac
Hi again Rachel! I just want to say thank you again for helping me out with my order. In less than 24 hours my banjo arrived in perfect condition playable straight out to the box. The tanglewood tenor banjo sounds beautiful and is super easy to play. I’ve never played one before but I can play some mandolin (which is tuned the same) and I play bluegrass banjo so the tenor banjo is kind of a love child if a mandolin and a banjo got together 😂 it’s lovely to play and sounds excellent I can’t wait to hammer out some Celtic tunes! Thanks again for your recommendation and for your excellent customer service. Hope you have a wonderful day. Kind regards Richard
Jan McDonald
Hi Jules, Just a brief message to let you know that my Deering Goodtime Banjo Uke arrived safely today, all brilliantly set up and ready to go ! And it is absolutely fabulous, I'm going to have great fun playing it. Thanks for all your help and keeping me informed of progress - excellent service as usual from Eagle Music. Look after yourself, and have a great weekend, Kind regards, Jan
Paul Ellingford
Just want to say I received my Eastman 315 mandolin Friday past, and has lived up to all my expectations (you were right it was worth waiting for) Please convey to your self and to all your staff many thanks most impressed
Colin Holt
Hi Matt It arrived and WOW! As you said it is brand new, I absolutely love it and I do have a huge grin on my face lol And there in no comparison to my old one. I would just like to say a huge thank you for securing it for me’ and At the price, although it was over what I wanted to spend it is well worth the extra. The service I have received from you and the team is second to none and whatever I need in the future you will be my first port of call, also I will pass on the good word. Many thanks again Matt. Have a great day.
Alan Jones
I visited the shop today, and once again I was met with courtesy, friendship and a cup of coffee. The Ashbury tenor banjo I bought was set up to perfection and played a dream. Many thanks to Rachel and Matt for the help in making my choice.
Tony Coogan
Hi Matt and Rachel, Just to let you know the banjo arrived safe and sound and extremely well packaged. Thank you very much for your efforts. What's more it plays well - even when it is me that is playing it. Have a Good Christmas. Tony Coogan
Colin Warburton
Bought a Goodtime banjo off you a few months ago. I thought I would give you my comments. There cannot be a more playable banjo anywhere. In minutes I felt I could play faster and with more precision than my Tanglewood Cove Creek, which itself is not a bad instrument. The sound level defies the laws of physics! I would never have thought a non-resonator banjo could produce such volume at high quality. It makes a seriously good sound right through from folk to blue grass, even a bit of rock. I still do not believe it can do it and still be so light a playable. It is a fabulous example of clean simple brilliant design. You may get the impression that I like it!! Regards Colin Warburton
David & Linda Bernard
Dear Team, Thank you for such a great service. I received my ukulele which I’m very pleased with. Your team are efficient & dealt with my order promptly & took the time to call me to confirm my details & order. Thanks again, David & Linda Bernard
Gillian Peakman

Hi there, My Gold Tone Concert ResoUke arrived an hour ago. I’m absolutely thrilled with it. Thanks for the prompt service and set up. Great action and intonation. As I was “buying blind”, I was a little nervous, considering the cost, however I am not disappointed. Worth every penny. Many thanks. Gilly

John O'Reilly

Dear Eagle Music, I just wanted to say thanks to Graham, who supported me in my decision on which mandolin to buy (as a COMPLETE beginner) last Friday. I didn’t expect such commitment to showing me all the options, taking me through the pros and cons, with the end result being the purchase of the Ozark 2073. I am more than happy with the mandolin, and having got it home and further researched it’s spec, I now understand that it not only has a solid (spruce) front, but the back and sides are also solid (maple). It’s got a lovely clear tone. Leave me with it for a year (or probably more) but I do know that when I want to upgrade I’ll be coming back to Eagle. Well worth the trip from Chester, and realised I’d discovered the epi-centre of mandolin expertise in the UK! Many thanks, from a VERY satisfied customer. Regards, John O'Reilly

Julian Day

Dear Matt and Rachel, Thank you again for your courtesy, patience, professional expertise and generosity over the last 10 days. These two fabulous instruments are an inspiration. And knowing that we can rely on you to keep everything we bring along in good order is most reassuring. Plus, you are in such a wonderful place to visit for the day! Our very best wishes, Julian and Susan

Philip Carter

Hi Rachel and crew … Just wanted to thank you all for the truly professional way that you catered for my banjo requirements! Still have to make time to test run the Deering Calico, Gold Tone OB3 ‘Twanger’ and Tracy’s new Ukulele! A massive thank you for the remedial work on my Gibson ESS. It has transformed the sound capabilities! A personal thank you to Rachel for accommodating me on price and your very generous deal on the Gibson fix. Good to meet Matthew and Gary , hope to see you all again ( at your next Deering extravaganza!).soon. Phil and Tracy Your new Swindon (Eagle Music) promotion crew

Beverley Cargill

Hello Rachel I received my banjo today and I absolutely love it. Thank you for the fast and efficient service. Now all I have to do is learn to play it! Kind regards Beverley Cargill

Gary Wickett

I just want to say a very big thank you to all you guys at Eagle Music and give you full marks on customer satisfaction. When I came to the shop in June, Matthew kindly took the time to sit with me for about an hour or more and showed me various banjos. He then very kindly waited outside with me until my taxi arrived. I live in Birmingham and was in Huddersfield to attend a funeral, so was unable to buy the banjo there and then. However, after a week of mulling over which banjo to buy, I eventually phoned up and ordered a Good Time Junior 5 string banjo. I couldn't quite remember the name of the banjo I wanted but Rachel was very helpful in identifying it. The banjo arrived about four days later perfectly set up to play. It is a dream to play, the tuning is immaculate on all the frets and the tone is divine. Thank you very much. I would recommend you to anyone. I plan sometime in the near future to come to Huddersfield again for the sole purpose of making another trip to your shop. Gary Wickett

Julie Mellor

Hi There, I just wanted to say a big thank you to the shop, and in particular to Graham, who was so patient with me when I came in to buy a guitar on Tuesday afternoon. As a beginner, it's quite nerve-wracking to play in front of other people, especially at the same time as having to make a choice between so many lovely instruments. Graham made me feel completely at home and I'm highly delighted with the Eastman guitar he helped me choose. I intend to email him, but in the meantime, if you could pass on my thanks I would appreciate it. Best regards, Julie Mellor

Alan Jones

I booked to visit the shop a couple of weeks ago to buy my first five string banjo, The welcome I got was second to none. Such a friendly shop and the banjo is set up to perfection. Then at the weekend I sent for strings and a thumb pick. two days later they were in my mailbox. Whether in the shop or online Eagle Music cannot be bettered.

Dean B

Just wanted to thank you for my Fred Kelly freedom picks,bumble Bee thumb pick,plus Fred Kelly speed pick and Alaska picks. Changed and improved my playing in such a positive way,plus the tone and clarity especially bass strings on my guitar is second to none. I will certainly be recommending you to people and using eagle music again,even your delivery was quick and packaging great, thank you very much.

Ken Bambury

I would just like to say thank you to all staff involved in the service I have received with Eagle Music. The Eastman MD315 mandolin arrived safely and promptly expertly set up ready to play sounds great. I am delighted with my purchase and will definitely recommend to friends. Please thank all staff

Nigel Pegg

Hi Rachel Thanks for recommending the Brunswick tenor ukelele which I received today. It’s very ‘playable’ and ideal for my 6 year old grandson, as you suggested. I was also pleasantly surprised myself by the tone which was better than I had expected. I’ve now added it to the collection of instruments I have sourced from you in the past: 6 string acoustic, classical, 12 string acoustic and mandolin! All the best, Nigel

Tristan Bourne

Deering Goodtime Erin Ennis 17 Fret...Woweeeeee!!!!! I couldn’t have believed that it was going to be this good - such a great sounding instrument and very playable - after the mandolin I have some more space for the fingers! After a while I did think that the mandolin was feeling a bit put out now there’s a new kid on the block but they compliment each other well. It was made for me by Gary Nava so it too is a bit special (he’s worth looking up). Anyway thank you again - I’m going to sit under the tree and play for a while - cheers All the best - Tristan


Dear Rachel, the Ome Jubilee banjo arrived two days ago and I'm very glad to play on this beautiful instrument. It sound great and it's fun to play it! Thank you for the deal! My best wishes for you, Andreas

Lee Nørgaard

Hi, just a quick email to say thanks. My order arrived promptly this morning. It’s a great item with a great service and I look forward to learning more about and actually playing the banjo. Thanks for a prompt and great service. I will be shopping with you again :-). Kind regards Lee

chris loughead

Deering Artisan Americana 12 inch purchased recently. Excellent pre-sales help & advice from Matt and great assistance from Emma with delivery issue. Banjo perfectly set-up, plays great. Full, sweet sound with lots of sustain, suits my style of clawhammer really well. Great service all round.

Shaun Rylands

Hi Rachel, I ordered a Deering Fibreskin head and a No Knot tailpiece from Eagle on Wednesday of this week. They both arrived today, Friday. I just wanted to thank you for the excellent service. Regards, Shaun Rylands.

Bob Millar

Hi I received banjo to day in very good order very pleased thank you,very impressed with your young lady who answered the phone to me looked after me very well you are very lucky to have her thanks again for a very good service Bob Millar south coast,