Terms and Conditions
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We are committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the internet. The only occasion we disclose personal information about our customers to third parties is in arranging for a product to be purchased and delivered.
We may collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). This data is used so that we can improve our service to our customers.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with John Lewis products which are relevant to your browsing history when you visit other websites.
During checkout, providing your email address as part of the purchase procedure is not considered consent and as such the only communication you will receive will be for that purchase only. However, on various pages on our site, including checkout, you can tick boxes in forms to consent to us contacting you for purposes other than transactional, such as marketing emails, sms and postal material.
From time to time we would like to contact you with details of promotions, special offers, events, competitions we provide. We provide clear information on these forms as to what you are consenting to, we also ask you to confirm that you have read and agreed to this privacy notice and terms and conditions.
When ordering on our site you will be asked to provide us with your email, delivery and billing address. Your email address will be used as your login/username and for your order confirmation. You have the option to checkout as a guest, whereby you do not have to create an account/password, however for your convenience, we recommend you should create a password so that next time you shop on our site you can quickly log in rather than filling in your details each time. We ask that you create a unique password for use on our site, that cannot be easily guessed.
Each time you shop with us, if choosing to pay by card, you will be asked to provide your credit card details. These card details are passed directly to SagePay, our payment processor, we do not store your card details in our database.
You can rest assured that we shall never pass your personal details on to any third party.
All rights including copyright in the content of these Eagle Music Shop web pages including all web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, database, software and all other material on this web site are owned or controlled by Eagle Music Shop and its affiliates, or their content and technology providers. All rights reserved. We make regular checks to ensure that other websites have not used our product images without permission.
We grant permission to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with Eagle Music Shop or using this web site for individual non-commercial use. Any other use of materials on this web site including reproduction for purposes other than those noted above, broadcasting, downloading, and storage or playing in public, modification, distribution or republication without the prior written permission of Eagle Music Shop is strictly prohibited.
We aim to ship all items within one to two working days of receiving your order, though we cannot guarantee this (UK regulations allow the supplier thirty days to dispatch goods). We try to keep as much as possible in stock, if an item is out of stock we will notify you by email. We will send you an email to confirm your order has been received. Once your order has been processed you will be notified by email on its despatch. Price and availability information displayed on the Eagle Music Shop web site are subject to change without notice. Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser.
We have made it easy for overseas customers to view the prices of our products in a number of currencies. We ship goods to customers all over the world. To change your currency just click on the appropriate flag in the right hand column. Exchange rates are checked and updated regularly. Although the site will display in an alternative currency your order will come to us as sterling.
Our shopping cart will calculate your shipping costs which will be added to your grand total. If we are unable to fulfill all items within your order, we are likely to reduce the shipping cost when we process your order.
Whilst we endeavor to ensure the prices on our website and in our website are as accurate as possible, we reserve the right to change a price or specification without notice. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
Our Returns Policy:
At Eagle Music Shop we want you to be completely satisfied with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy:-
If for any reason you are displeased with your purchase, you can return it to us in its original condition, within 28 days, and we will send you a full refund for the price you paid for the item.
If you are returning an item it is your responsibility to insure the item during postage as we cannot be held responsible for damage during transit by any third party. We highly recommend that you pack your item extremely well, especially musical instruments and also take out insurance.
If you are returning an item because of an error on our part or because it is defective, we will refund your costs in returning it to us. Otherwise you will be responsible for those charges.
This returns policy does not affect your statutory rights.
Our returns address is:
Eagle Music Shop
1 St Pauls House
Shop Open 9:30am to 5:00pm Mon-Fri, 10:00am to 4:00pm Sat
Non-UK residents: +44 (0) 1484 661460
UK residents : 01484 661460
Non-UK residents: +44 (0) 1484 327577
UK residents : 01484 327577
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty.
Whilst every effort has been made to ensure the prices and specifications on this website are correct, it is provided on the understanding that Eagle Music Shop shall not be liable under any circumstances for any consequential loss or damages (including, without limitation, loss of profit or other economic loss and whether caused by the negligence of ourselves, our employees or agents or otherwise) which arises out of or in connection with the information provided on the site.
Please note that all Eagle Music Voucher Code Offers for Free Delivery are only applicable to UK Mainland only.