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Customer Testimonials

Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you are happy with our service please let us know and write your own testimonial here. Many of these testimonials were received as written letters which are available to browse through if you are planning a visit to our shop.

Displaying: 81 to 160 of 1091

By Juergen Bodenstein on 2018-05-08

Dear Rachel, Just another quick acknowledgement and "thank you" to you and your staff for doing such an excellent job with my order. The banjo arrived on Saturday in perfect condition. It sounds great and is a pleasure to play. I couldn't believe my eyes and ears after my previous disappointing experience with this model banjo in Germany. Thanks for your gracious and generous "intervention." Once I'm famous, I'll send you a CD . . . Sincerely, Juergen

By Stefano Chiocchi on 2018-04-16

The banjo has arrived! Everything is perfect, thanks for everything and seeing your great professionalism I will surely remain your customer and I will recommend you as a store. With best regards Stefano Chiocchi

By Brian Swan on 2018-04-09

Hi Rachel, The Hartford banjo was delivered today and it looks great – a very pretty instrument. The colour is exactly what I wanted and it sounds great too. So thanks for all your help getting this purchase sorted out.

By Jerome Seeber on 2018-04-05

Dear Rachel, I received yesterday the CG2, the delivery was done in good conditions with a solid packaging. I am very satisfied of my purchase and would like to thank you sincerely for all your work. This banjo is a dream come true, it concentrates such a variety of rich and subtle sounds that will be an everyday pleasure of discoveries. Deering company confirms their seriousness, as their British sale partners Eagle Music Shop, and have both all my consideration. Kind regards, Jérôme Seeber

By Bob Clifford on 2018-04-05

Dear Eagle Music..banjo arrived right on timebanjo is absolutely splendid.....plays beautifully please pass on my thanks toall at eagle......you have been an absolute pleasure to order from Bob Clifford

By Pete Seaman on 2018-03-26

Just a quick line to say that my order arrived just after 10am yesterday less than 24 hours after my ordering it,that is quality service. Though I have had little time to play the instrument yet due to grand parent duties it seems a good step up from my pineapple pk10 and our eldest,8 year old,grandson is over the moon with the Ed Sheeran book,many thanks for your great service regards Pete Seaman

By Keith Howard on 2018-03-16

My parcel arrived yesterday, just wanted to say a BIG THANK YOU to you all. As promised, it came out of the box ready to play and it is superb. Top class service and I hope to do business with you again. As we all appreciate, in these days of Amazon shopping and e bay, a business has to go the extra mile to attract and keep customers and I can vouch for the fact that you do.

By Achim Kohler on 2018-03-02

Dear Rachel, Thanks for your mail. In the meantime, the Ukulele has safely arrived at our home in Germany. It is a wonderful piece and I already enjoyed playing the first tunes on it. Thanks for the easy and reliable ordering and fulfillment process. Best regards Achim

By David Piper on 2018-03-02

The strap arrived safely this morning and is of excellent quality for the price. I’ d also like to say how impressed I was that when I ordered it, you were on the telephone to advise me about available colours within what seemed like minutes only. That’s real Customer service, and I shall certainly have that in mind when requiring other spares. Many Thanks David

By Wayne Siegel on 2018-02-09

Dear Rachel, Just wanted to let you know that the Eagle II arrived here safely on Tuesday. What a beauty! What a sound! I was of originally concerned about buying a banjo without trying it first, but I am tremendously happy with the instrument and the setup. Best, Wayne

By Jim King on 2018-02-05

Dear Sirs, The ukulele//banjo arrived and is now being put through it's paces. Thank you for your prompt attention to my order, I am most pleased with the way the parcel was securely packed and, due to your preparation,that the instrument could be put to immediate enjoyable use. Thank you. Regards, Jim King

By Paul Jutkiewicz on 2018-01-24

Hi Steve, I just wanted to let you know that the Clareen arrived this afternoon and I'm thrilled with it. It's absolutely brilliant! Many thanks to you and your team for ensuring that this complex exchange of banjos was a success. I am going to have endless pleasure with my new 'super banjo' (birthday at the end of the week, so quite appropriate!). Will watch out for you on the festivals circuit. Best regards Paul J

By Glynn Cooper on 2018-01-24

Hi I have just received my Ohana TK – 75CG Limited Edition Cutaway Tenor Ukulele ordered yesterday, its stunning!, this is my early (60th) birthday present off the family, did’nt realise until my daughter said “wow , look at the name Ohana -family” , think this is what it relates to in Hawaiian (Lilo and Stitch, she’s a big Disney fan), so this will have a lot of meaning for me as well as having a stunning uke. Many thanks for your polite and very fast turnaround, think I may be in touch for other bits and bobs later, again many, many thanks. Best regards Glynn (Cooper)

By Caroline Redgers on 2018-01-24

I was very grateful for Matt's knowledge and patient guidance when i enquired by phone about harmonicas 10 days before Christmas. I was also impressed when i phoned a day or two later as i wanted to confirm things before placing my order for a Seydel Deluxe Harmonica from you, and Jules recalled my name and that i had called and spoken to Matt a day or two before. I thought that was great customer service, but then it gets better. remembered exactly who i was, which was impressive. I was dismayed to receive a call on Monday 18 December from Rachel (I think, sorry as my recall is a bit hazy) very apologetically explaining the harmonica hadn't turned up in your delivery and she wanted to let me know asap. It was my xmas present to my brother, one which he'd particularly specified, so I was pretty upset. Rachel then went to amazing lengths to contact the supplier (in Germany?) and arrange for the harmonica would to be delivered directly by the supplier to me in an effort to get to me by Christmas. It did indeed arrive a couple of days before Christmas, for which i was so grateful and my brother was delighted with his present. I'm sorry for not contacting you to confirm its safe delivery, but wanted to send a belated thank you to you all for your amazing customer service. And a big thank you as well to your suppliers. I will definitely recommend your business in future to anybody who needs advice about musical instruments and wants to purchase musical items online. With best regards, Caroline Redgers

By Nicola Kleiser on 2018-01-21

Hi, I meant to email you sooner. Just to say a huge thankyou for an excellent customer experience. My husband loved his banjo and it was ready to play as soon as he unwrapped it. I had excellent advice when I called your shop and you were ever so helpful in arranging the delivery date so I could keep it quiet. It was a complete surprise for him on Christmas Day. I have recommended your shop to others and I’m sure we will be back. Thanks again Nicola Kleiser

By Justin Goldsack on 2018-01-17

Dear Eagle Music,Many thanks for the delivery, the banjo arrived on Friday.I have not been disappointed with the quality of the Erin Doolin banjo. Please could you pass on my thanks to the tenor banjo player I spoke to before making my order. His advice and general information was extremely helpful in making my final decision of which banjo to buy. The build quality is great, and the tone and action is fantastic.Great service, good advice and super banjo.Thank you Eagle music.Kindest Regards,Justin Goldsack

By Nicola Herd on 2018-01-05

Hi all! Just wanted to say that I received my Clarinbridge banjo-Xmas present but I had to open it to check there was no damage from transit... Any way it’s beautiful and the wooden armrest that Matt selected for it is perfect. Thanks again for you fabulous service! Hope you have a great Xmas and happy New Year! All the best Nicola Herd

By Richard Sharp on 2018-01-05

Hi Rachel, I got my banjo today - no problems to report! In fact it is absolutely wonderful ..!! Thanks to the excellent packing and the good choice of DPD as the carrier it has arrived perfectly and I am delighted with it! Thanks to you, Rachel, for your excellent communication and thanks to Matt for a great buying experience and thanks to Eagle Music for being a class business! Best regards to you and all at Eagle and I wish you much more success in the coming year, you deserve it! All the best, Richard Sharp

By Dennis Joyner on 2018-01-05

Hi, I've received my order for a Deering Goodtime 5 String Banjo Beginners Pack and just to let you know that delivery was first class and I'm very happy with the goods. Many thanks for excellent service and look forward to dealing with you again. Dennis Joyner

By Keith Pell on 2017-12-23

Hello Rachel. My new Deering Goodtime banjo arrived safely on time yesterday and I unpacked it this morning. I am very pleased with it and although I probably will not do anything with it until after the holiday I just wanted to say thank you for your help in expediting my order and I will bring it back when it is due for a check up. Once again, thank you and have a happy Xmas. Keith Pell.

By Paul Murphy on 2017-12-23

Hi Matt can you pass on my thanks to all in Eagle Music for your help I'm delighted with this Eastman mandola and its a great step up for my wife from the Ozark she learnt on. hope you all have a great Christmas and a good new year Paul

By Graham Bellinger on 2017-12-08

Just a note to say the mandolin received safe and well and bang on time as promised. The instrument is super, excellent condition and sounds and plays a treat. Many thanks Rachel for first rate service. Cheers Graham

By Mary Williams on 2017-09-25

I recently ordered the Deering parlour banjo from you for my husband. I thought you would like to know that it arrived on Tuesday at 11.15 am following an email from DPD. My husband is delighted with it and took it to show to some friends who have a small band. They were very envious and Peter, who is teaching my husband to play, couldn't put it down. You may be getting another order for the same banjo soon! So thank you for a great service and such a beautiful instrument. Kind regards to all. Mary Williams, Anglesey

By David Oliver on 2017-09-20

Dear Matt and Emma, Oh my word! The Maple Prince is so beautiful!!!! I’m virtually crying with joy. I’ve gone from being really, really bad at playing the banjo to being just really bad, in less than ten minutes. My fingers fit on the strings properly without hitting neighbouring strings, the sound is lovely, the feel is great, I’m 90 per cent certain now that I will be a top concert banjoist by the end of the week. Xxxx me, it’s wonderful. Thank-you so much for spending the time talking to me and for enjoying my shed nonsense, and for the cartoon on the receipt. I’m never going to buy anything from anyone again other than Eagle Music, I’m actually so excited I feel sick. I’m going to get a photo done at once and send it to you, I just need to clean some tea off my sporren! Best wishes, David.

By Helge Ingebrigtsen on 2017-09-15

Hi I have just received my Deering Goodtime Tenor Banjo Ukulele. What a marvellous instrument! Beautiful sound - exactly what I wanted - and a delight to hold and play. In fact I several times already have found myself smiling and nodding to the imprinted words on the headstock: "Made with Pride in th USA". The gig bag is goodlooking and seem very solid, the flat armrest was put in place, - and I really thank Eaglemusic for proper setup and careful packing! 5 stars to Deering for their craftsmanship, and 5 stars to Eaglemusic! Best regards Helge Ingebrigtsen

By Marco Principato on 2017-09-14

Hey Matt, recieved the Tk-42 a few days ago. It's awesome! Better than i hoped for. Sounds great, such nice overtones and wonderful, long sustain. Works great on my amp, too. Setup is also perfect. Thanks for everything! Best wishes Marco Principato

By John Phayer on 2017-09-05

I received my Deering Eagle 2 tenor banjo this afternoon at 12.16pm Irish time! I'm thrilled with it. There is a lovely sharp tone from it and the weight of it is similar to my own banjo at home. At this present time, my father is strumming a few strings on it and he is also very pleased with the instrument. I am delighted with the efficiency and the service of Eagle Music Shop in the UK. They emailed me quite promptly and the whole transaction was completed so fast, so 100 / 100 for timing, service and efficiency.

By Mark Carter on 2017-08-21

Hi Rachel, I just wanted to say that ukulele arrived on Wednesday and is really really wonderful. I love it so much so thank you very much for the excellent service. All the best, Mark

By Peter Hale on 2017-08-04

Thank you for my Ukelele. It came this morning Just as you said it would. Thanks so much for a great and lovely service. I'll be back! Sincerely Peter Hale

By Terence Lynch on 2017-08-03

Hi Steve, Just wanted to say thank you for the excellent set up and service, Really pleased with the Ukulele, plays fantastic. Regards Terence Lynch

By Jan Simon on 2017-08-01

Thank you for fulfilling this order with amazing speed and service! It was hardly 24 hours from my ordering it, and so carefully packaged. It is a birthday present for my husband who has played guitar all his life but fancied a new challenge. He was absolutely delighted with the Tanglewood banjo when I showed it to him to check out - his only disappointment was that I took it off him and he can't have it until next week when his birthday comes! Again, many thanks for your five star service. Jan Simon

By Robert (Bob) Davies. on 2017-07-31

Hi to everyone at Eagle Music. I received my Tanglewood TB24 Select-M5 today (Thurs 27th) and I'm absolutely thrilled to bits with it, so much so that I'm finding it hard to put down!!!!!. I would like to genuinely thank you all for such a fantastic, friendly service, it has been nothing but a pleasure to deal with you. It does make such a refreshing change to talk to people who are helpful and courteous and who's soul aim is to please the customer. Again, thankyou Eagle music, you're the best. My very best wishes........Robert (Bob) Davies.

By Dale Perkins on 2017-07-27

Hello Matt & Rachel Just wanted to say thank you for when I came in. After spending around 2.5 hours trying the three banjos I'm happy I made the right decision. The Nechville Alas is a quality instrument. What is great is that it makes you really focus on producing a good tone! This is everything from my perspective. I wouldn't have been able to have made the right decision if I hadn't been given a private and non-pressured environment. I'll hopefully make it to your next festival! Who knows the Atlas may be used in my next experimental venture. Goes without saying I'll be recommending Eagle 🦅 All the best Dale

By Ted Tisdale on 2017-07-27

Hi Matt, received my uke safely on Tuesday, extremely pleased with the uke and the service I received. Many thanks. Regards Ted.

By Thomas Edward Jones on 2017-07-18

Hello Rec. my OME banjo on Tuesday 11th July. I'm delighted and proud of owning such a beautiful instrument. Its all I've wished for in a clawhamer / frailing banjo.It is such a beautifully made quality instrument. Thank you to the set-up team; its been adjusted just right. Many thanks to you all. I will be in touch when I need some service in the future. Yours faithfully T. Edward Jones.

By Clive Evans on 2017-06-26

Soooo excited... thank you, I received the banjo as indicated by DPD and I love it. Just wanted to say “a big thank you” for the excellent customer service. Kind regards, Clive

By Russell on 2017-06-19

Hello Rachel, Gold Tone PBS-D safely received this afternoon – what a peach!!!! Beautiful looking instrument and what a sound!!! Thanks to you and Matt for sorting this for me. Cheers Russell

By Karen Flower on 2017-06-13

Hi Rachel, I've received the ukulele and I love it very much! :) I'm super happy with my experience shopping with you, I love the website and you seem like friendly and caring people. I look forward to shopping here again and to having lots of fun with my beautiful ukulele. :D Many thanks, Karen Flower

By Peter Graystone on 2017-06-12

Dear Eagle Music shop, The Melodeon was delivered on Thursday, and I have played it a lot since then. It is just what I wanted - easy to play, and with a good sound. Thanks for our phone conversation when I decided to order, and thanks for the prompt delivery. Yours, Peter Graystone

By Caryn McKenna on 2017-06-12

Hi everyone The Imua arrived just after lunch and I've spent a hugely enjoyable afternoon in the summer house putting the uke through its paces. A massive "thank you" for the fantastic set up - the action and intonation are spot on! I nearly didn't make the purchase - Greg and I both thought a trip to Huddersfield might be wise first to hear the uke in the flesh. I'm so glad I changed my mind - the Imua sings like a bell and with such clarity - the tone and sustain are amazing for a wee soprano! I fear such a superb instrument and your equally superb service have lost a customer (apart from strings) - I'll never want another ukulele - this one's for life! Thanks again to all involved Kind regards Caryn

By Anne Nicholson on 2017-05-23

Eagle music are fantastic I have now bought two ukuleles and 2 guitars from them. They stock a wide range of instruments and products. The staff are knowledgable,friendly and caring. The purchasing process is supported with care to ensure that you are total happy with your new instrument. The customer care is second to non I would totally recommend Eagle to anyone. Anne Nicholson

By Terence Foster on 2017-05-16

Not an enquiry, just wanted to say a big thank you to everyone at Eagle for the excellent service received during our brief visit to have some work done on my Fender 5 string. Everything was and is perfect! Best wishes Terence Foster

By Alan Eades on 2017-04-03

Last week I called into your shop with a little problem mostly of my own making and found your customer service and attention to my needs of just the best kind. I can not thank you and recommend your company highly enough, fantastic !!!! Regards A

By Stuart Gristwood on 2017-03-23

Hi Rachel Everything arrived yesterday. I am truly delighted by the beautiful banjo, and excellent, quick service. Will certainly recommend Eagle Music and will definitely use you again. Kind regards Stuart Gristwood

By Mick Cook on 2017-03-23

I just wanted to pass on my appreciation to Graham. I called at the shop last Saturday morning looking for a full size classical guitar for my Daughter Evie. Graham was really helpful giving good advice and allowing Evie to try out several guitars and take all the time she needed to make her choice. Evie eventually decided on the Admira Diana which we purchased from you at a very competitive price. She loves the guitar and is very happy with her choice. So many thanks.

By Des Kelly on 2017-02-28

Dear Eagle music, Thank you for the banjo which arrived just when we arranged! First lesson arranged for Wednesday. I am especially grateful to Graham for advice when I first telephoned and to Jules for dealing with my order and my subsequent panic queries, great service all round. Thank you all very much! Kind regards, Des Kelly

By James Dethick on 2017-02-09

Wonderful staff, wonderful service, I can't say a bad word . . . thrilled to bits. Many thanks. Of course the instruments for sale are rather special as well! Nowhere like it for a ukulele, a harmonica, a banjo, you name it. I'm pleased as punch. All the very best.

By Liam Kealy on 2017-02-09

Hi Rachel, My harmonica arrived today. It'll be in my suitcase later. Thanks for getting it to me so promptly. Top service from Eagle Music. Liam

By Al Mather on 2017-02-08

Ordered my uke on Saturday fantastic advice and service and got it today Tuesday fully set up to my requirements and plays like a dream very impressed and will be using this shop again great friendly bunch of people thanks very much from a very happy customer...

By Dave Grimshaw on 2017-01-13

Hi just a courtesy email to say my banjo arrived this morning very very well wrapped it will take ages to get rid of this packing. Its always a risk buying secondhand and more so by post but your photos and the discussion we had on the phone certainly do it justice, it is in superb condition as you described no marks or scratches and the case looks like new. It plays well the action is just as I like it the intonation is spot on I could not be more pleased. Thank you very much your service has been great as per usual. When we were talking you asked me about if I had a strap and I have wide leather straps but I saw an advert for a strap you are selling that relieves some of the weight. Please could you email me back some info about this. Thanks for the info about the Cleckheaton festival I remember playing it for a few years, I was in a duo with someone called Brian Preston who unfortunately is very ill in a nursing home. Hoping to get over when I am feeling better (i’m on chemo and very tired) and its warmer. Once again thank you Dave Grimshaw.

By Carrie Horgan on 2016-12-21

Dear Rachel I received my banjo today. I just wanted to say that I am very impressed with the service at Eagle Music - not only were you quick to process the order but I was able to arrange delivery for a day that suited me. The banjo arrived well-packaged and set-up as requested. I am very pleased with it. I will definitely recommend Eagle Music. Best Wishes Carrie

By John Mullins on 2016-12-21

Hi Matt, My banjo and mandolin were delivered safe and sound yesterday. I was like a child on Christmas Morning. Thank you very much for your advice, help and attention last Monday. I felt very comfortable in your shop, and I'm delighted with with the choices made. Thank you very much. Please give my regards to Gary. I wish you, your family and colleagues a Happy and Peaceful Christmas. Best regards, John Mullins.

By Sharron Foster on 2016-12-21

Hi Matt Just a quick email to say the Uke Banjo arrived perfectly and the service received from yourself and Jules was fantastic I can't wait to see the surprise on my hubbys face Christmas morning when he unwraps his present..! If any of my friends are looking around for similar products in the future then Eagle Music would be definitely recommended Thank you for a great shopping experience, assistance and quality product...! Merry Christmas Sharron

By T Patrick on 2016-12-07

Hello, Just wanted to say a big thanks to all involved for your exceptionally great service. Deering Goodtime 2 Banjo ordered on Monday and delivered today, on time and in perfect condition due to the great packaging. Banjo sounds great! Thank you! Kind Regards T Patrick

By Carrie Horgan on 2016-11-17

Dear Rachel I received my banjo today. I just wanted to say that I am very impressed with the service at Eagle Music - not only were you quick to process the order but I was able to arrange delivery for a day that suited me. The banjo arrived well-packaged and set-up as requested. I am very pleased with it. I will definitely recommend Eagle Music. Best Wishes Carrie

By Mr Laurence Mann on 2016-11-05

This is just a quick email to let you know that I have received my two Golden Melody harmonicas and as usual what an excellent delivery service from your company. Regards Mr Laurence Mann

By Terry Flower on 2016-11-04

Hi to Jules, My Martin uke arrived safe and sound as you promised.Thanks for another splendid ukulele from Eagle Music shop.Terry

By Pete & Lynn Ramsay. on 2016-11-04

Hi, I just wanted to thank you for the uke, it's a beautiful little thing and we can't wait to give it to our daughter for her birthday. I'd also like to thank you for your excellent customer service and very high standards, we will definitely return for spares and should we need further instruments in future. We will also recommend you to friends and family. Very best regards from Pete & Lynn Ramsay.

By Gill Dunkley on 2016-10-19

Rachel, Just wanted to say thank you for my new uke which arrived about an hour ago and hasn't been put down since! Eagle Music has a great, easy to use website, a huge plethora of instruments in all price points, is very competitively priced and provides great customer service from beginning to end......what else does one need! I will be recommending you to friends etc and will be returning to Eagle Music when the time comes to upgrade my current soprano ukulele. Many thanks again to all at Eagle Music, Regards, Gill.

By Henry Weld on 2016-07-08

Hi Eagle Music. The Konig and Meyer guitar stand has arrived safely think you. It is a robustly made to a good German design, is adjustable, and works very well with various sizes of deep acoustic guitars and also Vegavox banjos which have 70mm deep resonator. Thank you for your excellent service and a great product.

By John McLorinan on 2016-06-15

I bought a banjo from you a couple of years ago and subsequently strings. I phoned up last week for some banjo strings and strings for my mandolin. I did not know which strings to buy for my mandolin. The lady on the phone was more than patient, more than helpful.. Both sets of strings arrived quickly and my mandolin now sounds as if it has been transformed. Many thanks

By Barrie Morden on 2016-05-17

Hi, just wanted to say thanks for my ukulele being delivered on time today, very pleased with the uke and your service, I will certainly check out your shop next time I am in the area, many thanks Barrie

By Garvin Jess on 2016-05-11

Dear Rachel / Steve and the team - can i just say a really big thank-you for the professional way you have serviced my order. I am absolutely delighted with the product (Terry Baucom Signature 5 string banjo), it is a superb instrument, also for the top class job you did on the 5th string spikes.. i'm lovin' it. great job and keep up the excellent work. Best Wishes Garvin Jess (very satisfied customer)

By Michael Adams on 2016-05-06

Thank you very much for the the prompt delivery of my Hohner Crossover Marine Band Harmonica. I was very pleased too with the attention I received when placing the order over the phone.. I shall definitely recommend Eagle Music to my friends, and will use again in the future!!

By Guy Kilgallen on 2016-04-16

Just wanted to say a massive thank you for such great service. I received a truly beautiful Eastman mandolin, I can't put it down much to my wife's annoyance; set up perfectly and not that out of tune for it's brief journey to Liverpool!! Thank you for restoring my faith in buying instruments mail order; will be recommending you to everyone. Best Regards, Guy Kilgallen

By Kev Todd on 2016-04-15

Hi again Steve. I hope you are well. Sorry I missed you when myself and my daughter came to the shop last Saturday. We had a great visit as usual and my daughter tried out several of your acoustic guitars whilst there plus we managed a play along in the back room with a cuppa from your lovely staff. Anyway the Midnight Special is superb in every respect from looks to tone. What a bargain for the money. It just sounds better every time I play it, which is every day. Also the Kinsman case and new Neotech strap suit it spot on. Thanks again Steve. It was a real pleasure, once again doing business with you and all at Eagle. Hopefully see you all in November at your day event as its been a while. Regards, Kev Todd

By Michael Edward on 2016-04-13


By Herbie Hudson on 2016-04-11


By Jan Edger on 2016-04-11

Hi Steve Just to let you know that my new uke arrived today as promised, I absolutely love it and took it straight to my lesson and it played beautifully! Well, maybe that's an exaggeration! I love it so thank you for getting it to me in time. Look forward to doing more business with you in future! My teacher(Phil Doleman - you may have heard of him?)says I have made a great choice!!! Very best wishes Jan

By Jeff Price on 2016-04-08

Deering Sierra Banjo. It was delivered thanks. It is absolutely beautiful, thank you for doing such a nice job on it. Now I only have to get used to the weight, I had no idea it was that much heavier! Thank you so much, your service was brilliant.

By Rose Hudson on 2016-04-06

Hi Steve, Just to let you know, we visited your shop this afternoon. My Deering banjo was ready with the beginners kit. Also purchased an Ozark mandolin. My hubby's birthday presents for me. Thank you to your lovely staff who were extremely helpful and knowledgable. Have spent a couple of hours getting to know the new instruments. The banjo is absolutely perfect, so delighted with it. The mandolin has the sweetest sound too. Don't think there will be much housework done in the Hudson house for some time!!! With many thanks, Rose.

By Rob Leighton on 2016-03-26

Dear Sir/Madam, Many thanks for a VERY speedy service- My order may only have been for some thumb picks but they arrived less than 24hours later. Very much appreciated and your service noted!!!!!!! Regards, Rob Leighton

By Chris Billings on 2016-03-18

Hi Jules, the bridges and strings arrived today, many thanks, and thanks indeed for the refund on the extra postage when I ordered twice on the same morning. Great to find another shop who are prepared to go the extra mile! Chris Billings.

By Jane Barnes on 2016-03-16

Hi Guys, Thank you so much for all the superb help from Matt who advised me on a choice of harmonicas as I now have to use my false vocals, so need to relearn harmonicas, breathing in a different way. Matt was ace in the way he advised me-that meant a lot to me-he also recommended the book & dvd with the two harps. Wish I was closer as would have booked some harp lessons from you as its a few years since I was able to play at all. If you have tutors in any areas near Hertfordshire, please advise :). I am a lyricist & former singer & musician, so trying to get music back into my life. Will be delighted to use & recommend your services in future & will put up a positive posting on facebook if that's OK with you? Great service, fast post, excellent products - A TRUE WOW!!!!!!! Hope to visit your shop in future. Thank you Jane Jane Barnes FRSA Disabled Business Person of the Year Best Boss (Former CEO & Director of FUN & Training for a MULTI AWARD WINNING Multimedia Company) One of UK's100 Modern Muses Womens Enterprise Champion for East of England Region Womens Enterprise Ambassador Multimedia &

By Debra on 2016-03-15

Dear Rachel, The Ozark travel banjo I ordered for my boyfriend arrived in mint condition and in time for his birthday so I'd like to say THANK YOU to you and your team for such fantastic service. The banjo is absolutely beautiful! Kind regards, Debra

By Richard Slater on 2016-03-10

Just to let you know that the guitar and harmonica I ordered on Tuesday were both safely delivered yesterday, so thanks for an excellent service. Regards, Richard Slater

By John Smith on 2016-03-01

Hello, just to let you know my Banjo and case etc arrived this morning, I am absolutely thrilled with it hope I can do it justice , and thankyou for the advice I got over the telephone re choosing the right one, and a general thankyou to all the staff, best wishes John.

By Griff Thomas on 2016-02-22

Hello Steve and EMS team, Have just fitted the Leader Banjo Co Deluxe Uke tuning pegs to my 80+ year old Phebe uke bought by my Dad in the east end of London in the early 1930s--price in old money was 4/6! The Carnelian buttons and gold metalwork look completely right on this old well loved instrument. The peg holes needed to be slightly enlarged with a round rat-tail file to provide a tight fit for the capstan barrels. All totally recommended for anyone wanting to upgrade their uke. Should anyone know where I might be able to trace the origin of a uke this old, please email me as I've run out of options1 Thanks again EMS, Griff Thomas

By Duncan Smith on 2016-02-12

Hi Rachel, received the banjo uke all safe and sound (double boxed!) yesterday, and the gig bag you so kindly included. Both superb and looking forward to a fun weekend getting to know the uke. Thanks so much - as always excellent value and service from Eagle Music Shop. Best regards, Duncan.

By Keith Talmage. on 2016-02-10

Hi. Just a note to say the Suzuki Chromatic SCX-64 arrived on time and safely. Really well packed and it looks good. Haven’t had chance to play it yet, still a bit cold after its travels. I’ll let you know how I get on. Many thanks for a great service and product. Keith Talmage.


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