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Customer Testimonials

Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you are happy with our service please let us know and write your own testimonial here. Many of these testimonials were received as written letters which are available to browse through if you are planning a visit to our shop.

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By Elaine Eden on 2021-03-08

I would like to thank everyone at Eagle Music for all the help and prompt service you have given us over the years . Just received the best little Irish banjo iv ever had and iv had a few . The banjo iv just purchased is Erin Ennis, brilliant . Elaine and Tony

By Ron Fowler on 2021-03-04

OUTSTANDING I wanted a banjo ukulele and found that the Ozark 2035 was very appealing to me but to be honest, had very little idea about them as I’m a pianist learning stringed instruments. I did a bit of reading up and learnt that the bridge was a floating bridge and that sort of put me off bit. I rang Eagle Music Shop and the whole process was explained to me along with the fact that they actually set it all up for me so it arrives ready to play! So, I ordered at 12:00 on Tuesday 2nd March and it arrived today, Thursday 4th March. I unboxed it and there it was, beautiful and fully in tune, ready to play. If you want a good priced instrument, fully set up and ready to play, go to Eagle Music .. they don’t sell ‘boxes’, they sell instruments. Top marks in every area from customer service, instrument set up and delivery! Ron Fowler

By Andrew Palmer on 2021-03-04

Hi Matt. Yes I have the Eastman MD305 and I absolutely love it – it’s everything I was after and more – I am so pleased with it. I would just like to thank both you and Rachel. The paperwork/letter included was also a really nice, thoughtful touch …very much appreciated. It’s been a pleasure.. so thank you both. Kind regards, Andrew

By Dennis Joyner on 2021-03-03

Hi, all arrived safely and very thrilled. Thank you again for 1st quality service. Regards Dennis Joyner

By Sandy Wilson on 2021-03-03

Morning Rachel, Just a quick note to say that my ukulele arrived safely yesterday afternoon. It looks stunning and I look forward to playing it. Thanks for all your help in choosing it. All the best, Sandy

By Craig Scott on 2021-02-25

Just wanted to say thank you for the excellent customer service and for how well set-up my banjo is, very happy with the instrument and will be sure to shop at Eagle again. Thanks again for your time and assistance. Have a great day, Craig

By Malcolm Downie on 2021-02-18

Hi Rachel, Just a quick note to say that the Trinity Mandola arrived safely today and we’re absolutely delighted with it. Well worth the wait. Many Thanks, Best Regards, Malcolm Downie

By David William Sharland on 2021-02-18

Dear Rachel, I just wanted to let you know that I took delivery of my Eastman MD305 Mandolin over the weekend, although I did not open the packaging until yesterday. Suffice to say I am really pleased with the instrument. Although I have never played a mandolin before I was really pleased with the tone and feel of the instrument. It will be good to learn something new in lockdown alongside playing guitar. Thank you t and everyone at Eagle Music for your help. Kind Regards David

By Wendy Houghton on 2021-02-17

Hi Rachel The banjo and small items were delivered yesterday - thank you Everything was really well packed and arrived safe and sound. What a beautiful banjo and a fantastic sound - all I have to do now is learn to play it! Please pass on my thanks to Matt for his help and advice when we spoke last week. Best regards Wendy

By Richard Taylor on 2021-02-16

Dear Rachel, To let you know :- my Ohana 'cedar top' arrived just after 12:00pm. It arrived safe and sound. I am pleased I have made the right decision. It is my only concert size Ukulele, it has a super tone and sustain. At less than three hundred pounds (Guernsey price) how could anyone go wrong? Thank you all at Eagle for making it possible and giving me permission to own one! Such a visual delight too, I may spend all my time just looking at it. Many thanks Richard.

By Jeremy Sly on 2021-01-25

Hi Rachel Well, the mandolin arrived safe and sound yesterday and I have literally been playing it all waking hours! Just taking a breather now so apologies for not getting back to you yesterday on it’s arrival. I am well pleased ( as my grandson would say!) as it’s a beautiful instrument. It has a great sound and I love it to bits. I have 4 mandolins now; the others being an antique Italian bowl back from 1902, a German bowl back, and an A style Tanglewood that I bought from you some years ago. I tend to use a different mandolin for each of the music styles I play. Thank you for all your attention and the process throughout a difficult time. I wish you well, thanks again for this instrument. I’ve always loved Irish music and this mandolin makes even me sound good. Regards Jeremy

By Michael Richard Hart on 2021-01-12

Hi, Just took delivery of my Erin Doolin banjo and accessories as ordered and just wanted to thank you all personally for an absolutely fantastic instrument and brilliant service from beginning to end. The set-up is brilliant and the instrument is so well-made and crafted its untrue.....worth every penny and punching well above its weight .......I can't thank you guys enough for everything, including the patient advice guiding me through the many choices to this great instrument. You should be very proud of the service you give and quality of products you are shipping. All the best to you all in these really tough times. Mike

By Gary Dickinson on 2021-01-12

I would just like to thank you for your excellent customer service and product . I attended today to pick up my new and beautiful mainland classic mahogany Baritone ukulele . I was dealt with by Matt who was very easy to deal with and very professional. My Ukulele is so well set up and easy to play and has a wonderful sound . I will recommend Eagle music and Mainland to anyone . What a fantastic buying experience THANK YOU KInd Regards Gary Dickinson

By Alan Brown on 2021-01-08

Hi, Very many thanks for the Harmonica which arrived in perfect condition, thanks to your excellent packaging and the care by the mail service. I am sure that I will be in touch in the future. Kindest regards, Alan Brown.

By Peter Barrow on 2021-01-08

Hi Rachel Just to let you know my mandolin was delivered today in perfect condition and very nicely set up. Thanks again and keep well, Best wishes Pete

By John Lyne on 2021-01-08

Eastman MD305. Morning Rachel, wow.!!!what a fantastic instrument it’s every think you said it would be, and more, thanks so much for the recommendation, all the best John

By Richard Barrell on 2020-12-19

Hi Rachel, This just arrived last night - safely delivered all the way to Spain! If there was a global prize for robust packing, you would surely win hands-down! Thank you for your kind customer service, and I hope to do more shopping with you in the future

By Nigel Saunders on 2020-12-19

My lefty maple Leader banjo has arrived and it is fantastic. Even in my untutored hands the tone is wonderful and I'm already knocking out some simple tunes. Although a little more expensive than other options it is worth every penny. Great service from you guys too.

By Alastair Bryan on 2020-12-15

Tanglewood mandolin, really over the moon with the product and setup. The fixed bridge gives the mandolin the sound of a more expansive instrument. Value for money and quality I don't think you can beat this deal, with a free gig bag to boot. 5 out of 5. Thank you eagle music.

By Nils Saclier on 2020-12-02

Dear Rachel I have well received my order, and I just wanted to give you my very positive feedback about all the customer journey with Eagle Music. I am super satisfied by the products, the quality of the customer relationship and the order follow-up. The quality of the delivery and packaging is also very good. I ordered several music instruments worldwide, and the experience with you is benchmark. Thank you again. Nils

By Natalie B on 2020-12-01

I have ordered twice from here and have to say their customer service is brilliant! Email communication is 10/10! Rang during lockdown to place and order and the lady was so helpful and nice!! Came next day and all packaged great and the quality of the harmonicas they sell are excellent. Wouldn’t shop anywhere else as my father in law trust the eagle music shop now and knows when we order from there it’s fast delivery, great service and amazing quality products. Can’t recommend enough. Thank you x

By Colin Hunt on 2020-11-20

Hello there. I just received my Grafton Tenor Banjo and it was well packed and in good order. I have played some ragtime and vintage blues on it and it sounds great , looks great and exceeds expectations so l am a very happy customer. Many thanks and best wishes to you all. Yours Sincerely, Colin Hunt

By Matthew White on 2020-11-10

After a few weeks of owning the maple prince(electric) banjo I would like to say that I am immensely happy with the banjo and the service I received was 110% excellent. I will be back many times and look forward to visiting the showroom once life goes back to normal. Thank you so much Kind regards Matthew white

By Steve Lobley on 2020-10-23

In June 2019 I visited Eagle music and purchased an Erin Mandolin, I can highly recommend it, and when in July I decided to buy an Octave Mandola I again asked Eagle and decided on the Erin. As it was still being built and there would be a wait, I decided the quality of the instrument was worth it. It arrived last week nicely packed and set up for immediate use. Again I am not disappointed and have a superb instrument at what I consider a reasonable price. Many thanks to Matt for his help. The service is brilliant. Thank you Eagle.

By James Bradley on 2020-10-17

Hello Matt I just wanted to let you know that the Deering Banjo arrived safely and that I'm very pleased with how responsive it is. Above all, I would like to thank you and your colleagues for making the arrangements. Many thanks, once again. James Bradley

By Gary Rogers on 2020-10-16

Hello Rachel, Thank you and all at Eagle music for an excellent service and perfect products. Have a good weekend Regards Gary Rogers

By Maria Lorenz on 2020-10-16

I´m very happy about the delivery of the banjo last week; everything was perfect, it was packed very well and it is a beautiful instrument. I would like to shop with you in England in the future if necessary and of course recommend you to others. Thank you for the quick delivery and greetings from Germany Maria

By Louis CHARRAS on 2020-10-16

Hello, My new Deering Mapple Blossom banjo arrived safely to BASSUSSARRY, it was very well packed, I let it come to its senses and I put it on the road to new musical pleasures with my group of friends. Thank you very much Matt, thank you Rachel, and well done to the Eagle Music shop team, the banjo is very well tuned .

By Ray Homewood on 2020-08-19

Dear Rachel, Thank you again for your wonderful customer service and help recently - I love my Goodtime Jr. In Chevy Orange, and have named her “Aurelia” (“the Golden One”). The whole ordering experience was pleasant and easy despite these difficult times. A million thanks! Kindest regards, Ray Homewood

By Issabel Faithfull on 2020-08-07

Dear Rachel Thank you for your email. I was just writing to say I have just received my ukulele and I absolutely love it!!! I am really happy with it so just wanted to let you know! Thanks again and have a great week. Issabel

By Morris Manson on 2020-07-21

Found Eagle Music on the internet when atempting to restore my five string and tenor banjo's after about 35 years of non use ! What a fantastic service - absolutely no problem sending items up to Scotland - - truly a great service - will hope to be a regular!

By Colin King on 2020-07-15

I would just like to thank everyone for the fantastic service. I received my banjo this morning and is amazing so haven’t put it down until now. I would especially like to thank the young lady I spoke to on Monday, who was so friendly and helpful. Once again many thanks. Best regards Colin

By Brian Marchant on 2020-07-14

A big thankyou for family type service, that you have shown and given me as a customer. I will certainly order instruments and parts from you when needed!

By Steve Archer on 2020-06-26

Hi, Just wanted to say thanks very much indeed to Rachel and Gary, for this morning. My first time at Eagle, and I was very impressed, in every way. I shall certainly make Eagle my “default” first stop from now on, with regard to anything involving my guitar or ukulele! I’m looking forward to getting the most I can out of my newly bought Mainland ukulele! Thanks again, Steve Archer.

By John B on 2020-06-21

I recently purchased a tanglewood ukelele from Eagle Music. I did some research but was slightly concerned about buying an instrument online. I would ideally have liked to play it before purchase but during this strange time it is not possible. Plus I live in North London so cannot travel to the Eagle Music shop. I am a complete novice to the uke but play guitar. I phoned Eagle Music on Friday morning and spoke to Matt who was very knowledgeable and helpful about the instruments I was considering and pointed me in the right direction. I placed my order on line on Friday morning and my instrument arrived 11am Saturday morning. It was well packed and arrived safely. It had obviously been serviced before despatch as it was in tune and ready to play when it arrived. I am very pleased with my purchase and would not hesitate to recommend Eagle Music to friends. A great service by a friendly company. I cannot fault this company or the online purchase process. Well done all at Eagle music. Great instrument, great service and great price!! Thank you.

By Alan Jones on 2020-06-20

Once again Eagle Music excelled. As a customer of a few years I have come to expect nothing less. Always helpful and courteous when you visit the shop. With online orders they are quick and items are very well packaged, and at the right price. Thank you Eagle music shop, my banjo head arrived safe and sound.

By Katherine Wood on 2020-06-08

Eagle Music have been brilliant - my parents and I ordered a new guitar and case for my 10 year old niece. They gave us great advice throughout and the order service was swift and really efficient. Highly Recommend.

By Sandra Sheridan on 2020-06-06

Hi Rachel,, just a quick note. I got the banjo in perfect condition..I would like to thank yourself and Matt for all your help and wish you very best in the future.. Cheers Sandra.

By Darren Fenton on 2020-06-06

Dear Rachel, Just like to say my Banjo arrived safely and I’ve been over the moon with it! Thanks for your advice on getting the Ozark over the AC-1, this is a really lovely Banjo. The wife and the kids are over the moon its so loud ha ha ha ha. Im just beginning so am watching a lot of lessons on you tube..rolls and stuff.. Thanks again for your help and advice, Best wishes, Darren Fenton

By Ulrik Nielsen on 2020-05-23

Hi Matt Just to tell that I got my Ome Juniper Wednesday. fast delivery and everything ok. That's a super banjo to play. all good to you. Ulrik

By John Currie on 2020-05-18

My local music shop RGM in Kilmarnock closed down and I started looking online, I found a gem in Eagle Music, very well stocked, in fact I don't think theres much they don't keep, I don't bother looking elsewhere now their customer service is very good and delivery times for online orders are excellent. All in all a very pleasant experience shopping with Eagle Music

By David Gordon on 2020-05-09

My wife bought me Suzuki Chromatic SCX 56 Harmonica last month as a birthday gift. I used to play as a boy and was lucky to have a Hohner Chromatic back then. Having reached the age of 71 I decided it was time to renew my interest and I studied long and hard which instrument to buy and where from. The ‘where from’ was a no brainier, Eagle Music. I eventually settled on the Suzuki having read all there was to read about it. The service from Eagle was fantastic and the instrument is really nice. Very well built, air tight and the plastic comb ensures longevity. What really impresses though is the tone especially in the lower octave. I wouldn’t hesitate to recommend it. I always played the harmonica ‘by ear’ in the past despite having the ability to read music with other instruments, piano and Cornet. I have now decided to press on and relate the ‘dots’ to the harmonica. It’s not as hard as first imagined and I look forward to many hours of enjoyment with my new toy.

By Alan Anderton on 2020-05-01

Message: Thanks to everyone at Eagle Music for the excellent service you provided on obtaining and delivering my new banjo at such a difficult time. Promised for the end of April and delivered by the end of April. Fantastic packaging for delivery, all set up, tuned and ready to go.. Fantastic service. Once again, thank you all. Alan Anderton

By James Sheppard on 2020-04-20

Found this company by accident, I have only just started on my journey to being a banjo player. The staff are absolutely beyond amazing! They care about their customers and they care about banjos. When you go into the store they really make you feel welcome. They are also so accommodating for what you are looking for. Definitely recommend them and all my business will go there from now on! Thanks Eagle Music

By Jenny Ruffley on 2020-04-16

Good Morning I have just received my lovely Eastman Mandolin and I’m delighted with it. Thank you for your advice and prompt attention. Many thanks Jenny

By Adam on 2020-04-12

I happen to really like "Seydel" harmonicas. In fact I have sets in both the Session Steel and the 1847 Noble. So it was with apprehension that I decided to buy one of the new "SEYDEL 1847 LIGHTNING'S". A New model released for 2020. A fairly big expense just to find out what a new Harp is like. Well, I needn't have worried. The first impression when it came out of the box, was it's only a shiny version of the Noble. But that's about the only thing that these two Harps have in common. The lightning is heavier than the noble. It has a comb, cover plates and reeds. All constructed out of polished stainless steel, which accounts for the extra weight. (But not over weight) The Noble has an aluminium comb which is why it's lighter. When played the reeds respond with the slightest breath, making it easy to play. Having cover plates of highly polished stainless steel also makes it easier for the player to move about the harp, much easier on the lips than the Noble. I find that the overall tone and sound of the Lightning to be exceptional, but I'm not an expert, I just enjoy playing. The tone may be because the reeds are polished, whilst those on the Noble aren't. I am very impressed with the Lightning, so much so, I will be ordering the remaining 6 in order to complete the set. (Which only comes in 7 at present). Would I recommend this Harp? Oh yes!! I would even go as far as to say that I think, in my opinion it is the best 10 hole diatonic that Seydel have made so far. I hope this helps anyone, if like me you are uncertain about purchasing one, I don't think you will be disappointed. Adam

By Hugh & Gill Brightwell on 2020-03-10

Just a quickie to thank all of you for an absolutely fantastic day. We so enjoyed the day and especially the Krugers. Really appreciate how much work must have gone into the day and how much more you still have to do to re-stock the shop. Thanks again and we're already looking forward to 2021. Hugh & Gill Brightwell

By John and Lois Haywood on 2020-03-10

Hi All, We had a wonderful time last night the concert was just brilliant and all the staff were great. All the best John and Lois.

By Nathan Elstub on 2020-03-10

Rachel, A quick note of thanks for organising the event on Saturday. As ever we had a wonderful time. I want to say a particular thank you to Gary who spent time going over my banjo and making some suggestions to overhaul it, and Alan who then did a super job of sorting out a bit of neck bow for me transforming the playability of the instrument. It was a real pleasure coming back after a year off. My daughter Emily loved it too. All the best Nathan

By Tim Soden on 2020-03-09

Purchased my first Banjo “midnight Special” and the friendly no pressure assistance helped me choose and the support from learning to play and the patience given to my “silly questions” superb. Make the world happy buy a banjo.

By Stewart Leech on 2020-02-27

I went to Eagle music because I wanted to buy a new mandolin. Straight away the staff made me and my 2 friends feel at home , even making us a brew. They weren't at all pushy leaving us to try any instruments we wanted to which left us feeling like kids in a sweet shop. After a couple of hours playing nearly every mandolin , I decided on a lovely Eastman MD515. I got a lovely case , strap and even a set of strings thrown in. I have bought many instruments from many shops in my life but never had such a nice experience as I had this day. Thanks Eagle music I will definitely be back in the future.

By Chris Stanworth on 2020-02-25

Hi. Just a short note to thank you for sourcing my new Ohana tenor ukulele it is such a beautiful and sounding instrument. I have named her Old Ginger after the colour of my late mother's hair. Thank you once again I love it and would definitely recommend your store to my friends. Thank you. Chris.

By Mike Ford on 2020-02-05

OMG such efficiency and Awsome customer service. Why didn’t I discover your company long ago. Fantastic response time and fantastic customer service. Will definitely be coming back. Many Many thanks. Regards. Mr m a ford. (Mike)

By Graeme Needham on 2020-01-22

Good evening, I have been in touch over the years regarding a tenor banjor. Well, luckily, I was bought a deering short scale banjo for my 40th by my mum and dad. The main reason of the email is to praise your customer service, my mum explained how helpful the lady she dealt with over the phone, my mum found the process so easy for someone who has no musical knowledge at all. The banjo was well wrapped and is a dream to pay, making for a perfect 40th birthday. Many, many thanks Graeme Needham

By Steve Davidson on 2020-01-14

Hi Matt, Just thought I’d let you know that I picked up the Sierra from the shipping agent today. Wow! Great instrument and perfectly set up. Now I all I have to do is forget my clawhammer habits and start learning some Scruggs rolls. Thanks a lot Best wishes Steve

By Adrian Bland on 2019-12-09

Hello Rachel , banjo arrived I’m well pleased with the banjo , and with your excellent service ,l will recommend you you anyone looking a quality music shop many thanks again merry Christmas regards Adrian Bland

By Andy Clarke on 2019-11-26

Thank you to all the staff and in particular thanks to Matt who couldn't have been more help. Not only did he talk about the different choices of banjo that I wad interested in he did me little video clips of each which helped a great deal. The banjo arrived this morning in perfect condition after being extremely well wrapped. I can highly recommend Eaglemusic. Next wishes Andy

By Pete Steele on 2019-10-28

Hi All, I'm just writing to thank you all for the successful commission sale of my second hand Dinsdale guitar, which you handled efficiently, promptly and very fairly. I made several visits/phone calls, relating to the sale and met with various members of your team, who were all, without exception, welcoming, friendly, attentive and thoroughly professional. I was also impressed by the quality and extent of your stock, particularly the guitars. In summary, it was a pleasure dealing with you and I wouldn't hesitate to recommend your services. Thanks and kind regards, Pete Steele

By Chris Owen on 2019-10-25

Hello Rachel The banjo arrived on time, safe and sound. Thanks to you and the team at Eagle Music. I'm very chuffed. Cheers Chris

By Peter Clark on 2019-10-25

Hi, Just to say the Zombie Killer 2.0 arrived safely at lunchtime. Unpacked, tuned and played already! Now making new friends in my little man cave (photos attached). Thanks everyone, especially Jules. I never thought I'd own one of these because of cost to me of ordering directly from Deering but once again you came up with a remakable eal. Thanks Again. Peter

By Alexander Whitelaw on 2019-10-23

Just to say, thank you for the prompt delivery and set up. The wee bass arrived today and was promptly gigged tonight. Ace service and great sound. Thanks again

By Peter & Janet Waite on 2019-10-22

Hi Matt, We both just wanted to say thankyou for your excellent service that you have recently given us regarding our recent purchase of my wife’s banjo which we received this morning. We also wanted to let you know that the banjo was well packed and my wife is very pleased with her purchase. Regards, Peter & Janet Waite

By James Cawley on 2019-10-15

Hi Rachel! Just thought I’d drop you a line to say I’m loving the Eastman I bought last week I’m showing it off to all callers, and giving it a whirl at Sale Folk Club tomorrow night! Thanks for your great service and attention Cheers JAMES PS Fame at last - with the Facebook photo! PPS I know where to come when I need another guitar

By Pete Rimmer on 2019-09-06

Dear Steve and team Thank you so much for the work you did on the Vega banjo. It looks and sounds great. The banjo was left to me by a friend who passed away,he had it from new. It's a fitting tribute to him that you have been able to bring it back to such great condition. I feel like one of those people who go on the Repair Shop Programme on TV. All the very best Pete Rimmer Southport

By Paul Murphy on 2019-09-05

Hi. Just a quick mail to say I’m delighted with my mandolin banjo arrived today great tone just the guy for that old time sound I’m working on. Thanks for your help. Paul Sent from my iPad

By Alistair Jackson on 2019-08-27

Now my go-to source for strings. Love the sound of the Eagle Puretone Nickel wound on my octave mandola

By Dawn Hall on 2019-08-22

What a wonderful place! I’m new to the delights of ukulele playing and had been recommended to visit Eagle music shop to get a new ukulele. As soon as you walk in, you know that you’re in for a treat. It’s got a relaxed atmosphere and incredibly knowledgeable people working there. I really like how there are lots of separated rooms depending on the instrument that you require, here you can pick up and try absolutely everything. Whilst there are always staff available should you need them you feel that you can take as much time as you like to deliberate over which instrument to choose. It’s not an easy choice either as there are lots of wonderful decisions to make! I already know that this will not be my last visit to Eagle music. Thank you so much for your help, you’ve created a wonderful business!

By Heimar Schroeter on 2019-08-07

Hi Rachel, Ohana double gig bag arrived today. you made an old man very happy. Thanks for all your efforts. Have a great day.

By Steve Lobley on 2019-07-04

I thought I'd leave a month before commenting to see how I got on with my new mandolin. On 5th June 2019, after a nearly 3 hours drive ,my son and I arrived at the shop. After a very welcome coffee I went about my task. Having checked things out on the website I was convinced I would be buying one of the Eastmans. Tried them all,and a Weber,had almost made up my mind, when I was passed the Erin deluxe. The sound from just a strum was superb. After a little while playing I was sold and so was it. A little test through an amp to check the electrics and then the journey home. I highly recommend the Erin to anyone looking for a very high quality instrument. And thank you Eagle music for introducing me to it. May your business prosper!Kindest regards from a very happy customer Steve Lobley

By Thomas Mortensen on 2019-07-02

Hi Rachel. I am so glad it is on its way. Thank you for the Dvd. I also want to thank you for your excellent service. It has been a pleasure all the way. Have a very nice weekend. Banjogreetings from Thomas

By Ken Fackrell on 2019-06-28

Thanks for the order, received today (Big River Harps etc). Very pleased, thanks for the advice. Regards Ken Fackrell

By Sue Raines on 2019-06-20

Dear Rachel, Just to say many thanks for your friendly and efficient help, and for the fast delivery of my Ohana TK-35G-5 5 String Tenor Ukulele which arrived yesterday. It really is a beautiful instrument with a lovely tone and I couldn't be more pleased! Thank you. Sue

By Alan Jones on 2019-06-20

Once again I find myself thanking you for the welcome. Six years, four instruments and loads of strings and bits, and still you make me feel special. The metronome is great like everything else. No shop anywhere can compare. Thanks again Alan.

By MIke McDermott on 2019-06-14

What superb customer service.My Erin Doolin Banjo developed a fault. I took it to Eagle who agreed it was not right. The owner Steve was not happy with subsequent attempts to fix it, so reminding me of the six year guarantee, he replaced it with a brand new one set up to fantastic specs. You don't get better service than that!

By Jeff Wright on 2019-06-12

Just a quick note to say thanks for your prompt attention following my telephone enquiry of yesterday for a gig bag to suit a Tenor Mandola.The bag arrived this morning and is just what the doctor ordered.I'm sure we'll do business again in the future!Rustic AKA Jeff WrightSettle.

By Mr J Framingham on 2019-05-29

Hi there, I ordered six Suzuki Reed plates last week, this is my third order from your shop but my first phoning in, as the others were online. I just wanted to thank the pleasant and helpful lady who took my order, she was very courteous and professional and a credit to your shop. I have no reservations in recommending your business to my friends and other musicians. Many thanks Mr J Framingham

By Jenny Johnson on 2019-05-28

Thank you very much for the efficient and friendly service regarding my recent order for the Ohana Cynthia Lin signature ukulele, which I received on Thursday. It is absolutely beautiful and has a lovely tone, as I expected, as I already had the earlier model which you sold me last year! I think that’s it now. No more! But thank you very much. Kind regards, Jennifer Johnson

By Peter Allen on 2019-05-28

Hi Matt and Rachel, Just wanted to say thanks for such a quick delivery of my Deering Vega 12" little wonder. Really pleased with it. It made it much easier being able to trade my good time directly with you. The loss doesn't matter to me now I have a banjo I'm thrilled to own and play. I hope you find the right owner for the kavanjo. Thanks for all your help!

By Stephen on 2019-04-29

Hello Rachel Just to let you know the banjo turned up today and I'm very pleased with it and the excellent service you have provided. One of the best 'online' companies I've dealt with! Just one big problem... nothing will get done now as I'll spend all my time playing. best regards Stephen

By Pam White on 2019-04-26

I just wanted to thank you for the wonderful prompt and helpful service given by you. The mandolin arrived yesterday morning at 11.15am which was exception service. Kind regards Pam White


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