Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you are happy with our service please let us know and write your own testimonial here. Many of these testimonials were received as written letters which are available to browse through if you are planning a visit to our shop.
Displaying: 1 to 80 of 1143
By Philip Carter on 2021-09-09
Hi Rachel and crew … Just wanted to thank you all for the truly professional way that you catered for my banjo requirements! Still have to make time to test run the Deering Calico, Gold Tone OB3 ‘Twanger’ and Tracy’s new Ukulele! A massive thank you for the remedial work on my Gibson ESS. It has transformed the sound capabilities! A personal thank you to Rachel for accommodating me on price and your very generous deal on the Gibson fix. Good to meet Matthew and Gary , hope to see you all again ( at your next Deering extravaganza!).soon. Phil and Tracy Your new Swindon (Eagle Music) promotion crew
By Beverley Cargill on 2021-08-27
Hello Rachel I received my banjo today and I absolutely love it. Thank you for the fast and efficient service. Now all I have to do is learn to play it! Kind regards Beverley Cargill
By Gary Wickett on 2021-08-24
I just want to say a very big thank you to all you guys at Eagle Music and give you full marks on customer satisfaction. When I came to the shop in June, Matthew kindly took the time to sit with me for about an hour or more and showed me various banjos. He then very kindly waited outside with me until my taxi arrived. I live in Birmingham and was in Huddersfield to attend a funeral, so was unable to buy the banjo there and then. However, after a week of mulling over which banjo to buy, I eventually phoned up and ordered a Good Time Junior 5 string banjo. I couldn't quite remember the name of the banjo I wanted but Rachel was very helpful in identifying it. The banjo arrived about four days later perfectly set up to play. It is a dream to play, the tuning is immaculate on all the frets and the tone is divine. Thank you very much. I would recommend you to anyone. I plan sometime in the near future to come to Huddersfield again for the sole purpose of making another trip to your shop. Gary Wickett
By Julie Mellor on 2021-08-20
Hi There, I just wanted to say a big thank you to the shop, and in particular to Graham, who was so patient with me when I came in to buy a guitar on Tuesday afternoon. As a beginner, it's quite nerve-wracking to play in front of other people, especially at the same time as having to make a choice between so many lovely instruments. Graham made me feel completely at home and I'm highly delighted with the Eastman guitar he helped me choose. I intend to email him, but in the meantime, if you could pass on my thanks I would appreciate it. Best regards, Julie Mellor
By Alan Jones on 2021-07-21
I booked to visit the shop a couple of weeks ago to buy my first five string banjo, The welcome I got was second to none. Such a friendly shop and the banjo is set up to perfection. Then at the weekend I sent for strings and a thumb pick. two days later they were in my mailbox. Whether in the shop or online Eagle Music cannot be bettered.
By Dean B on 2021-06-21
Just wanted to thank you for my Fred Kelly freedom picks,bumble Bee thumb pick,plus Fred Kelly speed pick and Alaska picks. Changed and improved my playing in such a positive way,plus the tone and clarity especially bass strings on my guitar is second to none. I will certainly be recommending you to people and using eagle music again,even your delivery was quick and packaging great, thank you very much.
By Ken Bambury on 2021-06-17
I would just like to say thank you to all staff involved in the service I have received with Eagle Music. The Eastman MD315 mandolin arrived safely and promptly expertly set up ready to play sounds great. I am delighted with my purchase and will definitely recommend to friends. Please thank all staff
By Nigel Pegg on 2021-06-14
Hi Rachel Thanks for recommending the Brunswick tenor ukelele which I received today. It’s very ‘playable’ and ideal for my 6 year old grandson, as you suggested. I was also pleasantly surprised myself by the tone which was better than I had expected. I’ve now added it to the collection of instruments I have sourced from you in the past: 6 string acoustic, classical, 12 string acoustic and mandolin! All the best, Nigel
By Tristan Bourne on 2021-06-11
Deering Goodtime Erin Ennis 17 Fret...Woweeeeee!!!!! I couldn’t have believed that it was going to be this good - such a great sounding instrument and very playable - after the mandolin I have some more space for the fingers! After a while I did think that the mandolin was feeling a bit put out now there’s a new kid on the block but they compliment each other well. It was made for me by Gary Nava so it too is a bit special (he’s worth looking up). Anyway thank you again - I’m going to sit under the tree and play for a while - cheers All the best - Tristan
By Andreas on 2021-06-11
Dear Rachel, the Ome Jubilee banjo arrived two days ago and I'm very glad to play on this beautiful instrument. It sound great and it's fun to play it! Thank you for the deal! My best wishes for you, Andreas
By Lee Nørgaard on 2021-06-09
Hi, just a quick email to say thanks. My order arrived promptly this morning. It’s a great item with a great service and I look forward to learning more about and actually playing the banjo. Thanks for a prompt and great service. I will be shopping with you again :-). Kind regards Lee
By chris loughead on 2021-06-08
Deering Artisan Americana 12 inch purchased recently. Excellent pre-sales help & advice from Matt and great assistance from Emma with delivery issue. Banjo perfectly set-up, plays great. Full, sweet sound with lots of sustain, suits my style of clawhammer really well. Great service all round.
By Shaun Rylands on 2021-05-07
Hi Rachel, I ordered a Deering Fibreskin head and a No Knot tailpiece from Eagle on Wednesday of this week. They both arrived today, Friday. I just wanted to thank you for the excellent service. Regards, Shaun Rylands.
By Bob Millar on 2021-05-07
Hi I received banjo to day in very good order very pleased thank you,very impressed with your young lady who answered the phone to me looked after me very well you are very lucky to have her thanks again for a very good service Bob Millar south coast,
By Lizzie Reynolds on 2021-05-07
Hi Eagle Music Team, Thank you so much for the safe delivery of my Deering Sierra today - it's absolutely perfect!!! My dream banjo and a dream finally come true!!! Many thanks, Lizzie
By Johan Olin on 2021-04-30
Hi ! The banjo was delivered to me today ! :) Absolutely flawless ! And even an extra set of strings in addition to the ones I ordered ;) Thank you once again for the great service ! Best regards Johan
By James Aries on 2021-04-30
Eastman MD605. Arrived today. Amazing speedy and efficiency! It’s a beaut. Thanks a lot, James
By Jaroslaw Siemienowicz on 2021-04-23
This wasn't my first experience with Eagle Music Shop and definitely not the last one. Just bought Vega banjo and I have to say that Eagle's service was as usual exceptional! Banjo arrived tank proof packed, super quick after they've received it from the company. Out of box: I didn't even have to tune it. Properly set so I could enjoy the instrument straight away. They are really great shop with fantastic customer service. Thank you.
By Martin Westwood on 2021-04-21
Hallo Rachel, Just a note of thanks to you. I am very pleased with my new E/A Saltarelle. Thanks for your efforts on selling my Hohner box. I can say that dealing with Eagle Music and yourself has been a very good positive experience all round. Very trustworthy. Regards Martin.
By Norman Owen on 2021-04-06
Hi Matt. Just to say thanks for your advice and to the other staff of Eaglemusic in preparing and dispatching my new banjo. I would also like to say, that the Sierra certainly confirms the online recommendations and Deerings demos. Very pleased, and hopefully it will drive me further in learning how to play properly. Once again many thanks. Norman Owen.
By Eric Davis on 2021-03-11
Thank you for my Trinity College mandola which I received this morning, beautifully packaged and in immaculate condition. I just wanted to say what a wonderful service you provide and I hope to do business with you in the future. Many thanks. Eric Davis.
By Elaine Eden on 2021-03-08
I would like to thank everyone at Eagle Music for all the help and prompt service you have given us over the years . Just received the best little Irish banjo iv ever had and iv had a few . The banjo iv just purchased is Erin Ennis, brilliant . Elaine and Tony
By Ron Fowler on 2021-03-04
OUTSTANDING I wanted a banjo ukulele and found that the Ozark 2035 was very appealing to me but to be honest, had very little idea about them as I’m a pianist learning stringed instruments. I did a bit of reading up and learnt that the bridge was a floating bridge and that sort of put me off bit. I rang Eagle Music Shop and the whole process was explained to me along with the fact that they actually set it all up for me so it arrives ready to play! So, I ordered at 12:00 on Tuesday 2nd March and it arrived today, Thursday 4th March. I unboxed it and there it was, beautiful and fully in tune, ready to play. If you want a good priced instrument, fully set up and ready to play, go to Eagle Music .. they don’t sell ‘boxes’, they sell instruments. Top marks in every area from customer service, instrument set up and delivery! Ron Fowler
By Andrew Palmer on 2021-03-04
Hi Matt. Yes I have the Eastman MD305 and I absolutely love it – it’s everything I was after and more – I am so pleased with it. I would just like to thank both you and Rachel. The paperwork/letter included was also a really nice, thoughtful touch …very much appreciated. It’s been a pleasure.. so thank you both. Kind regards, Andrew
By Dennis Joyner on 2021-03-03
Hi, all arrived safely and very thrilled. Thank you again for 1st quality service. Regards Dennis Joyner
By Sandy Wilson on 2021-03-03
Morning Rachel, Just a quick note to say that my ukulele arrived safely yesterday afternoon. It looks stunning and I look forward to playing it. Thanks for all your help in choosing it. All the best, Sandy
By Craig Scott on 2021-02-25
Just wanted to say thank you for the excellent customer service and for how well set-up my banjo is, very happy with the instrument and will be sure to shop at Eagle again. Thanks again for your time and assistance. Have a great day, Craig
By Malcolm Downie on 2021-02-18
Hi Rachel, Just a quick note to say that the Trinity Mandola arrived safely today and we’re absolutely delighted with it. Well worth the wait. Many Thanks, Best Regards, Malcolm Downie
By David William Sharland on 2021-02-18
Dear Rachel, I just wanted to let you know that I took delivery of my Eastman MD305 Mandolin over the weekend, although I did not open the packaging until yesterday. Suffice to say I am really pleased with the instrument. Although I have never played a mandolin before I was really pleased with the tone and feel of the instrument. It will be good to learn something new in lockdown alongside playing guitar. Thank you t and everyone at Eagle Music for your help. Kind Regards David
By Wendy Houghton on 2021-02-17
Hi Rachel The banjo and small items were delivered yesterday - thank you Everything was really well packed and arrived safe and sound. What a beautiful banjo and a fantastic sound - all I have to do now is learn to play it! Please pass on my thanks to Matt for his help and advice when we spoke last week. Best regards Wendy
By Richard Taylor on 2021-02-16
Dear Rachel, To let you know :- my Ohana 'cedar top' arrived just after 12:00pm. It arrived safe and sound. I am pleased I have made the right decision. It is my only concert size Ukulele, it has a super tone and sustain. At less than three hundred pounds (Guernsey price) how could anyone go wrong? Thank you all at Eagle for making it possible and giving me permission to own one! Such a visual delight too, I may spend all my time just looking at it. Many thanks Richard.
By Jeremy Sly on 2021-01-25
Hi Rachel Well, the mandolin arrived safe and sound yesterday and I have literally been playing it all waking hours! Just taking a breather now so apologies for not getting back to you yesterday on it’s arrival. I am well pleased ( as my grandson would say!) as it’s a beautiful instrument. It has a great sound and I love it to bits. I have 4 mandolins now; the others being an antique Italian bowl back from 1902, a German bowl back, and an A style Tanglewood that I bought from you some years ago. I tend to use a different mandolin for each of the music styles I play. Thank you for all your attention and the process throughout a difficult time. I wish you well, thanks again for this instrument. I’ve always loved Irish music and this mandolin makes even me sound good. Regards Jeremy
By Michael Richard Hart on 2021-01-12
Hi, Just took delivery of my Erin Doolin banjo and accessories as ordered and just wanted to thank you all personally for an absolutely fantastic instrument and brilliant service from beginning to end. The set-up is brilliant and the instrument is so well-made and crafted its untrue.....worth every penny and punching well above its weight .......I can't thank you guys enough for everything, including the patient advice guiding me through the many choices to this great instrument. You should be very proud of the service you give and quality of products you are shipping. All the best to you all in these really tough times. Mike
By Gary Dickinson on 2021-01-12
I would just like to thank you for your excellent customer service and product . I attended today to pick up my new and beautiful mainland classic mahogany Baritone ukulele . I was dealt with by Matt who was very easy to deal with and very professional. My Ukulele is so well set up and easy to play and has a wonderful sound . I will recommend Eagle music and Mainland to anyone . What a fantastic buying experience THANK YOU KInd Regards Gary Dickinson
By Alan Brown on 2021-01-08
Hi, Very many thanks for the Harmonica which arrived in perfect condition, thanks to your excellent packaging and the care by the mail service. I am sure that I will be in touch in the future. Kindest regards, Alan Brown.
By Peter Barrow on 2021-01-08
Hi Rachel Just to let you know my mandolin was delivered today in perfect condition and very nicely set up. Thanks again and keep well, Best wishes Pete
By John Lyne on 2021-01-08
Eastman MD305. Morning Rachel, wow.!!!what a fantastic instrument it’s every think you said it would be, and more, thanks so much for the recommendation, all the best John
By Richard Barrell on 2020-12-19
Hi Rachel, This just arrived last night - safely delivered all the way to Spain! If there was a global prize for robust packing, you would surely win hands-down! Thank you for your kind customer service, and I hope to do more shopping with you in the future
By Nigel Saunders on 2020-12-19
My lefty maple Leader banjo has arrived and it is fantastic. Even in my untutored hands the tone is wonderful and I'm already knocking out some simple tunes. Although a little more expensive than other options it is worth every penny. Great service from you guys too.
By Alastair Bryan on 2020-12-15
Tanglewood mandolin, really over the moon with the product and setup. The fixed bridge gives the mandolin the sound of a more expansive instrument. Value for money and quality I don't think you can beat this deal, with a free gig bag to boot. 5 out of 5. Thank you eagle music.
By Nils Saclier on 2020-12-02
Dear Rachel I have well received my order, and I just wanted to give you my very positive feedback about all the customer journey with Eagle Music. I am super satisfied by the products, the quality of the customer relationship and the order follow-up. The quality of the delivery and packaging is also very good. I ordered several music instruments worldwide, and the experience with you is benchmark. Thank you again. Nils
By Natalie B on 2020-12-01
I have ordered twice from here and have to say their customer service is brilliant! Email communication is 10/10! Rang during lockdown to place and order and the lady was so helpful and nice!! Came next day and all packaged great and the quality of the harmonicas they sell are excellent. Wouldn’t shop anywhere else as my father in law trust the eagle music shop now and knows when we order from there it’s fast delivery, great service and amazing quality products. Can’t recommend enough. Thank you x
By Colin Hunt on 2020-11-20
Hello there. I just received my Grafton Tenor Banjo and it was well packed and in good order. I have played some ragtime and vintage blues on it and it sounds great , looks great and exceeds expectations so l am a very happy customer. Many thanks and best wishes to you all. Yours Sincerely, Colin Hunt
By Matthew White on 2020-11-10
After a few weeks of owning the maple prince(electric) banjo I would like to say that I am immensely happy with the banjo and the service I received was 110% excellent. I will be back many times and look forward to visiting the showroom once life goes back to normal. Thank you so much Kind regards Matthew white
By Steve Lobley on 2020-10-23
In June 2019 I visited Eagle music and purchased an Erin Mandolin, I can highly recommend it, and when in July I decided to buy an Octave Mandola I again asked Eagle and decided on the Erin. As it was still being built and there would be a wait, I decided the quality of the instrument was worth it. It arrived last week nicely packed and set up for immediate use. Again I am not disappointed and have a superb instrument at what I consider a reasonable price. Many thanks to Matt for his help. The service is brilliant. Thank you Eagle.
By James Bradley on 2020-10-17
Hello Matt I just wanted to let you know that the Deering Banjo arrived safely and that I'm very pleased with how responsive it is. Above all, I would like to thank you and your colleagues for making the arrangements. Many thanks, once again. James Bradley
By Gary Rogers on 2020-10-16
Hello Rachel, Thank you and all at Eagle music for an excellent service and perfect products. Have a good weekend Regards Gary Rogers
By Maria Lorenz on 2020-10-16
I´m very happy about the delivery of the banjo last week; everything was perfect, it was packed very well and it is a beautiful instrument. I would like to shop with you in England in the future if necessary and of course recommend you to others. Thank you for the quick delivery and greetings from Germany Maria
By Louis CHARRAS on 2020-10-16
Hello, My new Deering Mapple Blossom banjo arrived safely to BASSUSSARRY, it was very well packed, I let it come to its senses and I put it on the road to new musical pleasures with my group of friends. Thank you very much Matt, thank you Rachel, and well done to the Eagle Music shop team, the banjo is very well tuned .
By Ray Homewood on 2020-08-19
Dear Rachel, Thank you again for your wonderful customer service and help recently - I love my Goodtime Jr. In Chevy Orange, and have named her “Aurelia” (“the Golden One”). The whole ordering experience was pleasant and easy despite these difficult times. A million thanks! Kindest regards, Ray Homewood
By Issabel Faithfull on 2020-08-07
Dear Rachel Thank you for your email. I was just writing to say I have just received my ukulele and I absolutely love it!!! I am really happy with it so just wanted to let you know! Thanks again and have a great week. Issabel
By Morris Manson on 2020-07-21
Found Eagle Music on the internet when atempting to restore my five string and tenor banjo's after about 35 years of non use ! What a fantastic service - absolutely no problem sending items up to Scotland - - truly a great service - will hope to be a regular!
By Colin King on 2020-07-15
I would just like to thank everyone for the fantastic service. I received my banjo this morning and is amazing so haven’t put it down until now. I would especially like to thank the young lady I spoke to on Monday, who was so friendly and helpful. Once again many thanks. Best regards Colin
By Brian Marchant on 2020-07-14
A big thankyou for family type service, that you have shown and given me as a customer. I will certainly order instruments and parts from you when needed!
By Steve Archer on 2020-06-26
Hi, Just wanted to say thanks very much indeed to Rachel and Gary, for this morning. My first time at Eagle, and I was very impressed, in every way. I shall certainly make Eagle my “default” first stop from now on, with regard to anything involving my guitar or ukulele! I’m looking forward to getting the most I can out of my newly bought Mainland ukulele! Thanks again, Steve Archer.
By John B on 2020-06-21
I recently purchased a tanglewood ukelele from Eagle Music. I did some research but was slightly concerned about buying an instrument online. I would ideally have liked to play it before purchase but during this strange time it is not possible. Plus I live in North London so cannot travel to the Eagle Music shop. I am a complete novice to the uke but play guitar. I phoned Eagle Music on Friday morning and spoke to Matt who was very knowledgeable and helpful about the instruments I was considering and pointed me in the right direction. I placed my order on line on Friday morning and my instrument arrived 11am Saturday morning. It was well packed and arrived safely. It had obviously been serviced before despatch as it was in tune and ready to play when it arrived. I am very pleased with my purchase and would not hesitate to recommend Eagle Music to friends. A great service by a friendly company. I cannot fault this company or the online purchase process. Well done all at Eagle music. Great instrument, great service and great price!! Thank you.
By Alan Jones on 2020-06-20
Once again Eagle Music excelled. As a customer of a few years I have come to expect nothing less. Always helpful and courteous when you visit the shop. With online orders they are quick and items are very well packaged, and at the right price. Thank you Eagle music shop, my banjo head arrived safe and sound.
By Katherine Wood on 2020-06-08
Eagle Music have been brilliant - my parents and I ordered a new guitar and case for my 10 year old niece. They gave us great advice throughout and the order service was swift and really efficient. Highly Recommend.
By Sandra Sheridan on 2020-06-06
Hi Rachel,, just a quick note. I got the banjo in perfect condition..I would like to thank yourself and Matt for all your help and wish you very best in the future.. Cheers Sandra.
By Darren Fenton on 2020-06-06
Dear Rachel, Just like to say my Banjo arrived safely and I’ve been over the moon with it! Thanks for your advice on getting the Ozark over the AC-1, this is a really lovely Banjo. The wife and the kids are over the moon its so loud ha ha ha ha. Im just beginning so am watching a lot of lessons on you tube..rolls and stuff.. Thanks again for your help and advice, Best wishes, Darren Fenton
By Ulrik Nielsen on 2020-05-23
Hi Matt Just to tell that I got my Ome Juniper Wednesday. fast delivery and everything ok. That's a super banjo to play. all good to you. Ulrik
By John Currie on 2020-05-18
My local music shop RGM in Kilmarnock closed down and I started looking online, I found a gem in Eagle Music, very well stocked, in fact I don't think theres much they don't keep, I don't bother looking elsewhere now their customer service is very good and delivery times for online orders are excellent. All in all a very pleasant experience shopping with Eagle Music
By David Gordon on 2020-05-09
My wife bought me Suzuki Chromatic SCX 56 Harmonica last month as a birthday gift. I used to play as a boy and was lucky to have a Hohner Chromatic back then. Having reached the age of 71 I decided it was time to renew my interest and I studied long and hard which instrument to buy and where from. The ‘where from’ was a no brainier, Eagle Music. I eventually settled on the Suzuki having read all there was to read about it. The service from Eagle was fantastic and the instrument is really nice. Very well built, air tight and the plastic comb ensures longevity. What really impresses though is the tone especially in the lower octave. I wouldn’t hesitate to recommend it. I always played the harmonica ‘by ear’ in the past despite having the ability to read music with other instruments, piano and Cornet. I have now decided to press on and relate the ‘dots’ to the harmonica. It’s not as hard as first imagined and I look forward to many hours of enjoyment with my new toy.
By Alan Anderton on 2020-05-01
Message: Thanks to everyone at Eagle Music for the excellent service you provided on obtaining and delivering my new banjo at such a difficult time. Promised for the end of April and delivered by the end of April. Fantastic packaging for delivery, all set up, tuned and ready to go.. Fantastic service. Once again, thank you all. Alan Anderton
By James Sheppard on 2020-04-20
Found this company by accident, I have only just started on my journey to being a banjo player. The staff are absolutely beyond amazing! They care about their customers and they care about banjos. When you go into the store they really make you feel welcome. They are also so accommodating for what you are looking for. Definitely recommend them and all my business will go there from now on! Thanks Eagle Music
By Jenny Ruffley on 2020-04-16
Good Morning I have just received my lovely Eastman Mandolin and I’m delighted with it. Thank you for your advice and prompt attention. Many thanks Jenny
By Adam on 2020-04-12
I happen to really like "Seydel" harmonicas. In fact I have sets in both the Session Steel and the 1847 Noble. So it was with apprehension that I decided to buy one of the new "SEYDEL 1847 LIGHTNING'S". A New model released for 2020. A fairly big expense just to find out what a new Harp is like. Well, I needn't have worried. The first impression when it came out of the box, was it's only a shiny version of the Noble. But that's about the only thing that these two Harps have in common. The lightning is heavier than the noble. It has a comb, cover plates and reeds. All constructed out of polished stainless steel, which accounts for the extra weight. (But not over weight) The Noble has an aluminium comb which is why it's lighter. When played the reeds respond with the slightest breath, making it easy to play. Having cover plates of highly polished stainless steel also makes it easier for the player to move about the harp, much easier on the lips than the Noble. I find that the overall tone and sound of the Lightning to be exceptional, but I'm not an expert, I just enjoy playing. The tone may be because the reeds are polished, whilst those on the Noble aren't. I am very impressed with the Lightning, so much so, I will be ordering the remaining 6 in order to complete the set. (Which only comes in 7 at present). Would I recommend this Harp? Oh yes!! I would even go as far as to say that I think, in my opinion it is the best 10 hole diatonic that Seydel have made so far. I hope this helps anyone, if like me you are uncertain about purchasing one, I don't think you will be disappointed. Adam
By Hugh & Gill Brightwell on 2020-03-10
Just a quickie to thank all of you for an absolutely fantastic day. We so enjoyed the day and especially the Krugers. Really appreciate how much work must have gone into the day and how much more you still have to do to re-stock the shop. Thanks again and we're already looking forward to 2021. Hugh & Gill Brightwell
By John and Lois Haywood on 2020-03-10
Hi All, We had a wonderful time last night the concert was just brilliant and all the staff were great. All the best John and Lois.
By Nathan Elstub on 2020-03-10
Rachel, A quick note of thanks for organising the event on Saturday. As ever we had a wonderful time. I want to say a particular thank you to Gary who spent time going over my banjo and making some suggestions to overhaul it, and Alan who then did a super job of sorting out a bit of neck bow for me transforming the playability of the instrument. It was a real pleasure coming back after a year off. My daughter Emily loved it too. All the best Nathan
By Tim Soden on 2020-03-09
Purchased my first Banjo “midnight Special” and the friendly no pressure assistance helped me choose and the support from learning to play and the patience given to my “silly questions” superb. Make the world happy buy a banjo.
By Stewart Leech on 2020-02-27
I went to Eagle music because I wanted to buy a new mandolin. Straight away the staff made me and my 2 friends feel at home , even making us a brew. They weren't at all pushy leaving us to try any instruments we wanted to which left us feeling like kids in a sweet shop. After a couple of hours playing nearly every mandolin , I decided on a lovely Eastman MD515. I got a lovely case , strap and even a set of strings thrown in. I have bought many instruments from many shops in my life but never had such a nice experience as I had this day. Thanks Eagle music I will definitely be back in the future.
By Chris Stanworth on 2020-02-25
Hi. Just a short note to thank you for sourcing my new Ohana tenor ukulele it is such a beautiful and sounding instrument. I have named her Old Ginger after the colour of my late mother's hair. Thank you once again I love it and would definitely recommend your store to my friends. Thank you. Chris.
By Mike Ford on 2020-02-05
OMG such efficiency and Awsome customer service. Why didn’t I discover your company long ago. Fantastic response time and fantastic customer service. Will definitely be coming back. Many Many thanks. Regards. Mr m a ford. (Mike)
By Graeme Needham on 2020-01-22
Good evening, I have been in touch over the years regarding a tenor banjor. Well, luckily, I was bought a deering short scale banjo for my 40th by my mum and dad. The main reason of the email is to praise your customer service, my mum explained how helpful the lady she dealt with over the phone, my mum found the process so easy for someone who has no musical knowledge at all. The banjo was well wrapped and is a dream to pay, making for a perfect 40th birthday. Many, many thanks Graeme Needham
By Steve Davidson on 2020-01-14
Hi Matt, Just thought I’d let you know that I picked up the Sierra from the shipping agent today. Wow! Great instrument and perfectly set up. Now I all I have to do is forget my clawhammer habits and start learning some Scruggs rolls. Thanks a lot Best wishes Steve
By Adrian Bland on 2019-12-09
Hello Rachel , banjo arrived I’m well pleased with the banjo , and with your excellent service ,l will recommend you you anyone looking a quality music shop many thanks again merry Christmas regards Adrian Bland
By Andy Clarke on 2019-11-26
Thank you to all the staff and in particular thanks to Matt who couldn't have been more help. Not only did he talk about the different choices of banjo that I wad interested in he did me little video clips of each which helped a great deal. The banjo arrived this morning in perfect condition after being extremely well wrapped. I can highly recommend Eaglemusic. Next wishes Andy
By Pete Steele on 2019-10-28
Hi All, I'm just writing to thank you all for the successful commission sale of my second hand Dinsdale guitar, which you handled efficiently, promptly and very fairly. I made several visits/phone calls, relating to the sale and met with various members of your team, who were all, without exception, welcoming, friendly, attentive and thoroughly professional. I was also impressed by the quality and extent of your stock, particularly the guitars. In summary, it was a pleasure dealing with you and I wouldn't hesitate to recommend your services. Thanks and kind regards, Pete Steele
By Chris Owen on 2019-10-25
Hello Rachel The banjo arrived on time, safe and sound. Thanks to you and the team at Eagle Music. I'm very chuffed. Cheers Chris