Customer Testimonials

Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you are happy with our service please let us know and write your own testimonial here. Many of these testimonials were received as written letters which are available to browse through if you are planning a visit to our shop.

Displaying: 1 to 80 of 1032

By Andrew Hill on 2018-11-06

Hi, My banjo arrived safe and sound today. Thanks for a lovely instrument and superb service. A great buying experience! Warmest regards Drew

By Kate de Wreede on 2018-10-31

Hello, I’d just like to thank Matt for plying me with coffee, and allowing me to spend as much time as I wanted while I decided on which banjo to buy, and played them to me to help me compare the sounds. I dithered and changed my mind, but in the end I bought the Deering Goodtime Leader Special (not sure I got the order of this right). Anyway, I just want to say that I nearly fell off the chair in amazement when I got the banjo home and heard it properly. WOW! What a sound - it’s brilliant & I love it. Matt did say I’d be pleased with the sound - under statement. It sounds amazing. So thank you SO much for all your help. I’m going to save up for the open back old time banjo next. Many thanks once again Kate de Wreede

By Peter & Jan Waite on 2018-10-25

Hi Jules, I just wanted to say a big thank you for your excellent service all round for my above order that I placed with you on 211018. My wife loves her new Banjo and we both love the sound too and well made etc. Thank you again for looking after us and we will not hesitate coming back to you if we require anything musical in the future. Regard, Peter & Jan Waite.

By John Heslop on 2018-10-11

To the whole team, I have just got it! Wow, I am amazed at how great this uke sounds! It rings and rings. Just want to say many thanks for all your help but mainly Matt and Gary for their patience. I’m very pleased. I’m also amazed at the service I was given by your company. Really personal. I will definitely recommend you to my many fellow uke players and anyone who will listen to be honest. You are now my go to music shop. thanks again John Heslop

By Eric Menzies on 2018-10-10

Hi All What a fantastic shop – TARDIS comes to mind, small door to a whole world of musical Instruments. I needed a special unique brand of Ukulele in June but unfortunately they needed to come from the USA and there were problems with export/import licences. They kept me informed throughout the Paperwork Trace and informed me when they had arrived in the shop – excellent customer service. Travelled the 160 mile round trip – to play before I buy – met with a friendly smile and a cup of coffee brilliant. They really are about music and quality instruments. As I wanted something out of the ordinary, they advised me which baritone ukulele was the best for the task and gave me some really good forward knowledge about future care. I was not rushed but left on my own to play and judge. If you are a serious musician and can manage to visit the shop, you would not be disappointed . Not only do ”they know there stuff” but they are very competitive on prices and with some exclusive brands on display, you can pick up some really nice instruments WOW factor 10 out of 10

By Steve Spencer on 2018-10-05

I realised yesterday while posting a bad review about my bank on Facebook that perhaps l should leave positive ones more often when service has been good. I have used Eagle twice for small items and not had a problem. I contacted them by phone the first time I ordered and was dealt with professionally and knowledgeably, this time I was ordering strings online and had no problems. Good prices and reasonable postage costs and a prompt service.

By Mark Sprong on 2018-09-25

Hi Rachel, Just to let you know I have received the banjo today in good order. Perfectly set up and a good volume so many thanks for your prompt service. cheers, Mark

By Mark Swift on 2018-09-21

I absolutely love this shop it has such a friendly atmosphere with great very knowledgeable staff who take time showing you the instruments and never once do they pressure you into buying something, can’t wait for my next visit.

By Glynn Bates on 2018-09-05

Thanks folks , Banjo arrived safely . Thank you for the careful packing. Thank you Rachel for your most helpful and pleasant help on the phone. Just got to re learn it now after a long absence. Thanks again, i'm sure i'll be back.

By Steve Mardell on 2018-08-31

This is just to thank you for your prompt despatch of the Deering Phoenix - a lovely instrument, received this morning in perfect condition. Best Regards, Steve Mardell Reading.

By Gordon Seabrook on 2018-08-28

Having bought on-line and in-store I can highly recommend Eagle Music. The on-line store is easy to use and prices/delivery very reasonable. In-store the staff are friendly, courteous and helpful. The technicians are very knowledgeable and are prepared to spend time with you to discuss anything/everything to do with your instrument, its setup and their recommendations. The atmosphere in the shop is relaxed and there are quiet areas where you can try instruments at your leisure. On both recent visits I have been offered tea or coffee and it is small things like that plus the experience and knowledgeability of the staff that makes Eagle Music a top-notch music store.

By Daniel shaw on 2018-07-20

Just wanted to say thanks and what brilliant service I have received from you all since bringing my guitar in for repair Even having the loan of another one whilst mine was out of action You went above and beyond my expectations and I would highly recommend anyone who is wanting to buy or have an instrument serviced here Thank you matt and team I will no doubt be buying my next guitar and products from you Kind regards Dan

By Michael and Catherine Lee on 2018-07-17

Thanks for receiving my wife and I last week at your shop and helping us choose a Mainland Soprano ukulele for her. It arrived next day after our return home and is beyond expectation. Kind Regards Michael and Catherine Lee

By Paul and Trish Rossiter on 2018-07-16

Dear Matt, Trish is delighted with her beautiful Mandolin and cannot wait until her birthday tomorrow to start playing. Ahead of this it has been named "Doc" on account of the MD prefix to the reference number (all of our instruments are named in this madhouse). Just as importantly, we very much enjoyed our visit today and the superb service we received. This further underlined to us how much better the experience is when we purchase through independent musical instrument shops. We hope to visit again sometime despite the distance but in the meantime would have no fear of purchasing expensive instruments on-line from Eagle Music. Best wishes and thanks again Paul and Trish Rossiter

By Leo McCormick on 2018-07-12

Howdy My banjo was delivered yesterday and still haven’t put it down. What a beautiful object. Thanks for your efficient service. Mac (An old yank with a new toy)

By Peter Lambern on 2018-06-26

Hi there, I have received my Eastman PCH guitar and I just wanted to thank you as it’s absolutely stunning and setup wonderfully! Thank you Pete

By Alan Clark on 2018-06-21

Hi matt, received midnight special , wow didnt expect it to sound so good, set up perfectly. Many thanks for the way you sorted everything out, not used to service like this. Kind regards alan.

By Lee Oliver on 2018-06-18

Hi Rachel, The Hokada arrived safely on Friday morning.I`m delighted with it & astonised at the sound quality for the price. I also have Ortega R121 classical that cost double this that doesnt even sound half as good!Overall very pleased with Guitar & customer service.Kind Regards, Lee

By Juha-Matti Grönlund on 2018-06-09

Hello! My banjo-order came yesterday. It was very fast delivery. This banjo is very great looking and everything is working the way like it should. The playbility is very good, now I have to only learn how to play it.😀 Thank you very much and have a nice summer.👍😀 Best regards Juha-Matti Grönlund

By Andy Millar on 2018-05-24

Hi, Apologies that I didn't catch the name of the really friendly and helpful person who took my order over the phone yesterday, I just wanted to say how pleased I am - this arrived in the post this morning, giving me plenty of time to get it to my son in time for his concert. Many thanks, I will certainly be ordering from you again and recommending you. Kind regards, Andy

By Paul Done on 2018-05-12

Recieved my banjo this evening. Great service by DPD. Very pleased with the banjo and your lefty conversion. Plays really well just what you would expect from Deering. Great service from Eagle music. Thanks.

By Juergen Bodenstein on 2018-05-08

Dear Rachel, Just another quick acknowledgement and "thank you" to you and your staff for doing such an excellent job with my order. The banjo arrived on Saturday in perfect condition. It sounds great and is a pleasure to play. I couldn't believe my eyes and ears after my previous disappointing experience with this model banjo in Germany. Thanks for your gracious and generous "intervention." Once I'm famous, I'll send you a CD . . . Sincerely, Juergen

By Stefano Chiocchi on 2018-04-16

The banjo has arrived! Everything is perfect, thanks for everything and seeing your great professionalism I will surely remain your customer and I will recommend you as a store. With best regards Stefano Chiocchi

By Brian Swan on 2018-04-09

Hi Rachel, The Hartford banjo was delivered today and it looks great – a very pretty instrument. The colour is exactly what I wanted and it sounds great too. So thanks for all your help getting this purchase sorted out.

By Jerome Seeber on 2018-04-05

Dear Rachel, I received yesterday the CG2, the delivery was done in good conditions with a solid packaging. I am very satisfied of my purchase and would like to thank you sincerely for all your work. This banjo is a dream come true, it concentrates such a variety of rich and subtle sounds that will be an everyday pleasure of discoveries. Deering company confirms their seriousness, as their British sale partners Eagle Music Shop, and have both all my consideration. Kind regards, Jérôme Seeber

By Bob Clifford on 2018-04-05

Dear Eagle Music..banjo arrived right on timebanjo is absolutely splendid.....plays beautifully please pass on my thanks toall at have been an absolute pleasure to order from Bob Clifford

By Pete Seaman on 2018-03-26

Just a quick line to say that my order arrived just after 10am yesterday less than 24 hours after my ordering it,that is quality service. Though I have had little time to play the instrument yet due to grand parent duties it seems a good step up from my pineapple pk10 and our eldest,8 year old,grandson is over the moon with the Ed Sheeran book,many thanks for your great service regards Pete Seaman

By Keith Howard on 2018-03-16

My parcel arrived yesterday, just wanted to say a BIG THANK YOU to you all. As promised, it came out of the box ready to play and it is superb. Top class service and I hope to do business with you again. As we all appreciate, in these days of Amazon shopping and e bay, a business has to go the extra mile to attract and keep customers and I can vouch for the fact that you do.

By Achim Kohler on 2018-03-02

Dear Rachel, Thanks for your mail. In the meantime, the Ukulele has safely arrived at our home in Germany. It is a wonderful piece and I already enjoyed playing the first tunes on it. Thanks for the easy and reliable ordering and fulfillment process. Best regards Achim

By David Piper on 2018-03-02

The strap arrived safely this morning and is of excellent quality for the price. I’ d also like to say how impressed I was that when I ordered it, you were on the telephone to advise me about available colours within what seemed like minutes only. That’s real Customer service, and I shall certainly have that in mind when requiring other spares. Many Thanks David

By Wayne Siegel on 2018-02-09

Dear Rachel, Just wanted to let you know that the Eagle II arrived here safely on Tuesday. What a beauty! What a sound! I was of originally concerned about buying a banjo without trying it first, but I am tremendously happy with the instrument and the setup. Best, Wayne

By Jim King on 2018-02-05

Dear Sirs, The ukulele//banjo arrived and is now being put through it's paces. Thank you for your prompt attention to my order, I am most pleased with the way the parcel was securely packed and, due to your preparation,that the instrument could be put to immediate enjoyable use. Thank you. Regards, Jim King

By Paul Jutkiewicz on 2018-01-24

Hi Steve, I just wanted to let you know that the Clareen arrived this afternoon and I'm thrilled with it. It's absolutely brilliant! Many thanks to you and your team for ensuring that this complex exchange of banjos was a success. I am going to have endless pleasure with my new 'super banjo' (birthday at the end of the week, so quite appropriate!). Will watch out for you on the festivals circuit. Best regards Paul J

By Glynn Cooper on 2018-01-24

Hi I have just received my Ohana TK – 75CG Limited Edition Cutaway Tenor Ukulele ordered yesterday, its stunning!, this is my early (60th) birthday present off the family, did’nt realise until my daughter said “wow , look at the name Ohana -family” , think this is what it relates to in Hawaiian (Lilo and Stitch, she’s a big Disney fan), so this will have a lot of meaning for me as well as having a stunning uke. Many thanks for your polite and very fast turnaround, think I may be in touch for other bits and bobs later, again many, many thanks. Best regards Glynn (Cooper)

By Caroline Redgers on 2018-01-24

I was very grateful for Matt's knowledge and patient guidance when i enquired by phone about harmonicas 10 days before Christmas. I was also impressed when i phoned a day or two later as i wanted to confirm things before placing my order for a Seydel Deluxe Harmonica from you, and Jules recalled my name and that i had called and spoken to Matt a day or two before. I thought that was great customer service, but then it gets better. remembered exactly who i was, which was impressive. I was dismayed to receive a call on Monday 18 December from Rachel (I think, sorry as my recall is a bit hazy) very apologetically explaining the harmonica hadn't turned up in your delivery and she wanted to let me know asap. It was my xmas present to my brother, one which he'd particularly specified, so I was pretty upset. Rachel then went to amazing lengths to contact the supplier (in Germany?) and arrange for the harmonica would to be delivered directly by the supplier to me in an effort to get to me by Christmas. It did indeed arrive a couple of days before Christmas, for which i was so grateful and my brother was delighted with his present. I'm sorry for not contacting you to confirm its safe delivery, but wanted to send a belated thank you to you all for your amazing customer service. And a big thank you as well to your suppliers. I will definitely recommend your business in future to anybody who needs advice about musical instruments and wants to purchase musical items online. With best regards, Caroline Redgers

By Nicola Kleiser on 2018-01-21

Hi, I meant to email you sooner. Just to say a huge thankyou for an excellent customer experience. My husband loved his banjo and it was ready to play as soon as he unwrapped it. I had excellent advice when I called your shop and you were ever so helpful in arranging the delivery date so I could keep it quiet. It was a complete surprise for him on Christmas Day. I have recommended your shop to others and I’m sure we will be back. Thanks again Nicola Kleiser

By Justin Goldsack on 2018-01-17

Dear Eagle Music,Many thanks for the delivery, the banjo arrived on Friday.I have not been disappointed with the quality of the Erin Doolin banjo. Please could you pass on my thanks to the tenor banjo player I spoke to before making my order. His advice and general information was extremely helpful in making my final decision of which banjo to buy. The build quality is great, and the tone and action is fantastic.Great service, good advice and super banjo.Thank you Eagle music.Kindest Regards,Justin Goldsack

By Nicola Herd on 2018-01-05

Hi all! Just wanted to say that I received my Clarinbridge banjo-Xmas present but I had to open it to check there was no damage from transit... Any way it’s beautiful and the wooden armrest that Matt selected for it is perfect. Thanks again for you fabulous service! Hope you have a great Xmas and happy New Year! All the best Nicola Herd

By Richard Sharp on 2018-01-05

Hi Rachel, I got my banjo today - no problems to report! In fact it is absolutely wonderful ..!! Thanks to the excellent packing and the good choice of DPD as the carrier it has arrived perfectly and I am delighted with it! Thanks to you, Rachel, for your excellent communication and thanks to Matt for a great buying experience and thanks to Eagle Music for being a class business! Best regards to you and all at Eagle and I wish you much more success in the coming year, you deserve it! All the best, Richard Sharp

By Dennis Joyner on 2018-01-05

Hi, I've received my order for a Deering Goodtime 5 String Banjo Beginners Pack and just to let you know that delivery was first class and I'm very happy with the goods. Many thanks for excellent service and look forward to dealing with you again. Dennis Joyner

By Keith Pell on 2017-12-23

Hello Rachel. My new Deering Goodtime banjo arrived safely on time yesterday and I unpacked it this morning. I am very pleased with it and although I probably will not do anything with it until after the holiday I just wanted to say thank you for your help in expediting my order and I will bring it back when it is due for a check up. Once again, thank you and have a happy Xmas. Keith Pell.

By Paul Murphy on 2017-12-23

Hi Matt can you pass on my thanks to all in Eagle Music for your help I'm delighted with this Eastman mandola and its a great step up for my wife from the Ozark she learnt on. hope you all have a great Christmas and a good new year Paul

By Graham Bellinger on 2017-12-08

Just a note to say the mandolin received safe and well and bang on time as promised. The instrument is super, excellent condition and sounds and plays a treat. Many thanks Rachel for first rate service. Cheers Graham

By Mary Williams on 2017-09-25

I recently ordered the Deering parlour banjo from you for my husband. I thought you would like to know that it arrived on Tuesday at 11.15 am following an email from DPD. My husband is delighted with it and took it to show to some friends who have a small band. They were very envious and Peter, who is teaching my husband to play, couldn't put it down. You may be getting another order for the same banjo soon! So thank you for a great service and such a beautiful instrument. Kind regards to all. Mary Williams, Anglesey

By David Oliver on 2017-09-20

Dear Matt and Emma, Oh my word! The Maple Prince is so beautiful!!!! I’m virtually crying with joy. I’ve gone from being really, really bad at playing the banjo to being just really bad, in less than ten minutes. My fingers fit on the strings properly without hitting neighbouring strings, the sound is lovely, the feel is great, I’m 90 per cent certain now that I will be a top concert banjoist by the end of the week. Xxxx me, it’s wonderful. Thank-you so much for spending the time talking to me and for enjoying my shed nonsense, and for the cartoon on the receipt. I’m never going to buy anything from anyone again other than Eagle Music, I’m actually so excited I feel sick. I’m going to get a photo done at once and send it to you, I just need to clean some tea off my sporren! Best wishes, David.

By Helge Ingebrigtsen on 2017-09-15

Hi I have just received my Deering Goodtime Tenor Banjo Ukulele. What a marvellous instrument! Beautiful sound - exactly what I wanted - and a delight to hold and play. In fact I several times already have found myself smiling and nodding to the imprinted words on the headstock: "Made with Pride in th USA". The gig bag is goodlooking and seem very solid, the flat armrest was put in place, - and I really thank Eaglemusic for proper setup and careful packing! 5 stars to Deering for their craftsmanship, and 5 stars to Eaglemusic! Best regards Helge Ingebrigtsen

By Marco Principato on 2017-09-14

Hey Matt, recieved the Tk-42 a few days ago. It's awesome! Better than i hoped for. Sounds great, such nice overtones and wonderful, long sustain. Works great on my amp, too. Setup is also perfect. Thanks for everything! Best wishes Marco Principato

By John Phayer on 2017-09-05

I received my Deering Eagle 2 tenor banjo this afternoon at 12.16pm Irish time! I'm thrilled with it. There is a lovely sharp tone from it and the weight of it is similar to my own banjo at home. At this present time, my father is strumming a few strings on it and he is also very pleased with the instrument. I am delighted with the efficiency and the service of Eagle Music Shop in the UK. They emailed me quite promptly and the whole transaction was completed so fast, so 100 / 100 for timing, service and efficiency.

By Mark Carter on 2017-08-21

Hi Rachel, I just wanted to say that ukulele arrived on Wednesday and is really really wonderful. I love it so much so thank you very much for the excellent service. All the best, Mark

By Peter Hale on 2017-08-04

Thank you for my Ukelele. It came this morning Just as you said it would. Thanks so much for a great and lovely service. I'll be back! Sincerely Peter Hale

By Terence Lynch on 2017-08-03

Hi Steve, Just wanted to say thank you for the excellent set up and service, Really pleased with the Ukulele, plays fantastic. Regards Terence Lynch

By Jan Simon on 2017-08-01

Thank you for fulfilling this order with amazing speed and service! It was hardly 24 hours from my ordering it, and so carefully packaged. It is a birthday present for my husband who has played guitar all his life but fancied a new challenge. He was absolutely delighted with the Tanglewood banjo when I showed it to him to check out - his only disappointment was that I took it off him and he can't have it until next week when his birthday comes! Again, many thanks for your five star service. Jan Simon

By Robert (Bob) Davies. on 2017-07-31

Hi to everyone at Eagle Music. I received my Tanglewood TB24 Select-M5 today (Thurs 27th) and I'm absolutely thrilled to bits with it, so much so that I'm finding it hard to put down!!!!!. I would like to genuinely thank you all for such a fantastic, friendly service, it has been nothing but a pleasure to deal with you. It does make such a refreshing change to talk to people who are helpful and courteous and who's soul aim is to please the customer. Again, thankyou Eagle music, you're the best. My very best wishes........Robert (Bob) Davies.

By Dale Perkins on 2017-07-27

Hello Matt & Rachel Just wanted to say thank you for when I came in. After spending around 2.5 hours trying the three banjos I'm happy I made the right decision. The Nechville Alas is a quality instrument. What is great is that it makes you really focus on producing a good tone! This is everything from my perspective. I wouldn't have been able to have made the right decision if I hadn't been given a private and non-pressured environment. I'll hopefully make it to your next festival! Who knows the Atlas may be used in my next experimental venture. Goes without saying I'll be recommending Eagle 🦅 All the best Dale

By Ted Tisdale on 2017-07-27

Hi Matt, received my uke safely on Tuesday, extremely pleased with the uke and the service I received. Many thanks. Regards Ted.

By Thomas Edward Jones on 2017-07-18

Hello Rec. my OME banjo on Tuesday 11th July. I'm delighted and proud of owning such a beautiful instrument. Its all I've wished for in a clawhamer / frailing banjo.It is such a beautifully made quality instrument. Thank you to the set-up team; its been adjusted just right. Many thanks to you all. I will be in touch when I need some service in the future. Yours faithfully T. Edward Jones.

By Clive Evans on 2017-06-26

Soooo excited... thank you, I received the banjo as indicated by DPD and I love it. Just wanted to say “a big thank you” for the excellent customer service. Kind regards, Clive

By Russell on 2017-06-19

Hello Rachel, Gold Tone PBS-D safely received this afternoon – what a peach!!!! Beautiful looking instrument and what a sound!!! Thanks to you and Matt for sorting this for me. Cheers Russell

By Karen Flower on 2017-06-13

Hi Rachel, I've received the ukulele and I love it very much! :) I'm super happy with my experience shopping with you, I love the website and you seem like friendly and caring people. I look forward to shopping here again and to having lots of fun with my beautiful ukulele. :D Many thanks, Karen Flower

By Peter Graystone on 2017-06-12

Dear Eagle Music shop, The Melodeon was delivered on Thursday, and I have played it a lot since then. It is just what I wanted - easy to play, and with a good sound. Thanks for our phone conversation when I decided to order, and thanks for the prompt delivery. Yours, Peter Graystone

By Caryn McKenna on 2017-06-12

Hi everyone The Imua arrived just after lunch and I've spent a hugely enjoyable afternoon in the summer house putting the uke through its paces. A massive "thank you" for the fantastic set up - the action and intonation are spot on! I nearly didn't make the purchase - Greg and I both thought a trip to Huddersfield might be wise first to hear the uke in the flesh. I'm so glad I changed my mind - the Imua sings like a bell and with such clarity - the tone and sustain are amazing for a wee soprano! I fear such a superb instrument and your equally superb service have lost a customer (apart from strings) - I'll never want another ukulele - this one's for life! Thanks again to all involved Kind regards Caryn

By Anne Nicholson on 2017-05-23

Eagle music are fantastic I have now bought two ukuleles and 2 guitars from them. They stock a wide range of instruments and products. The staff are knowledgable,friendly and caring. The purchasing process is supported with care to ensure that you are total happy with your new instrument. The customer care is second to non I would totally recommend Eagle to anyone. Anne Nicholson

By Terence Foster on 2017-05-16

Not an enquiry, just wanted to say a big thank you to everyone at Eagle for the excellent service received during our brief visit to have some work done on my Fender 5 string. Everything was and is perfect! Best wishes Terence Foster

By Alan Eades on 2017-04-03

Last week I called into your shop with a little problem mostly of my own making and found your customer service and attention to my needs of just the best kind. I can not thank you and recommend your company highly enough, fantastic !!!! Regards A

By Stuart Gristwood on 2017-03-23

Hi Rachel Everything arrived yesterday. I am truly delighted by the beautiful banjo, and excellent, quick service. Will certainly recommend Eagle Music and will definitely use you again. Kind regards Stuart Gristwood

By Mick Cook on 2017-03-23

I just wanted to pass on my appreciation to Graham. I called at the shop last Saturday morning looking for a full size classical guitar for my Daughter Evie. Graham was really helpful giving good advice and allowing Evie to try out several guitars and take all the time she needed to make her choice. Evie eventually decided on the Admira Diana which we purchased from you at a very competitive price. She loves the guitar and is very happy with her choice. So many thanks.

By Des Kelly on 2017-02-28

Dear Eagle music, Thank you for the banjo which arrived just when we arranged! First lesson arranged for Wednesday. I am especially grateful to Graham for advice when I first telephoned and to Jules for dealing with my order and my subsequent panic queries, great service all round. Thank you all very much! Kind regards, Des Kelly

By James Dethick on 2017-02-09

Wonderful staff, wonderful service, I can't say a bad word . . . thrilled to bits. Many thanks. Of course the instruments for sale are rather special as well! Nowhere like it for a ukulele, a harmonica, a banjo, you name it. I'm pleased as punch. All the very best.

By Liam Kealy on 2017-02-09

Hi Rachel, My harmonica arrived today. It'll be in my suitcase later. Thanks for getting it to me so promptly. Top service from Eagle Music. Liam

By Al Mather on 2017-02-08

Ordered my uke on Saturday fantastic advice and service and got it today Tuesday fully set up to my requirements and plays like a dream very impressed and will be using this shop again great friendly bunch of people thanks very much from a very happy customer...

By Dave Grimshaw on 2017-01-13

Hi just a courtesy email to say my banjo arrived this morning very very well wrapped it will take ages to get rid of this packing. Its always a risk buying secondhand and more so by post but your photos and the discussion we had on the phone certainly do it justice, it is in superb condition as you described no marks or scratches and the case looks like new. It plays well the action is just as I like it the intonation is spot on I could not be more pleased. Thank you very much your service has been great as per usual. When we were talking you asked me about if I had a strap and I have wide leather straps but I saw an advert for a strap you are selling that relieves some of the weight. Please could you email me back some info about this. Thanks for the info about the Cleckheaton festival I remember playing it for a few years, I was in a duo with someone called Brian Preston who unfortunately is very ill in a nursing home. Hoping to get over when I am feeling better (i’m on chemo and very tired) and its warmer. Once again thank you Dave Grimshaw.

By Carrie Horgan on 2016-12-21

Dear Rachel I received my banjo today. I just wanted to say that I am very impressed with the service at Eagle Music - not only were you quick to process the order but I was able to arrange delivery for a day that suited me. The banjo arrived well-packaged and set-up as requested. I am very pleased with it. I will definitely recommend Eagle Music. Best Wishes Carrie

By John Mullins on 2016-12-21

Hi Matt, My banjo and mandolin were delivered safe and sound yesterday. I was like a child on Christmas Morning. Thank you very much for your advice, help and attention last Monday. I felt very comfortable in your shop, and I'm delighted with with the choices made. Thank you very much. Please give my regards to Gary. I wish you, your family and colleagues a Happy and Peaceful Christmas. Best regards, John Mullins.

By Sharron Foster on 2016-12-21

Hi Matt Just a quick email to say the Uke Banjo arrived perfectly and the service received from yourself and Jules was fantastic I can't wait to see the surprise on my hubbys face Christmas morning when he unwraps his present..! If any of my friends are looking around for similar products in the future then Eagle Music would be definitely recommended Thank you for a great shopping experience, assistance and quality product...! Merry Christmas Sharron

By T Patrick on 2016-12-07

Hello, Just wanted to say a big thanks to all involved for your exceptionally great service. Deering Goodtime 2 Banjo ordered on Monday and delivered today, on time and in perfect condition due to the great packaging. Banjo sounds great! Thank you! Kind Regards T Patrick

By Carrie Horgan on 2016-11-17

Dear Rachel I received my banjo today. I just wanted to say that I am very impressed with the service at Eagle Music - not only were you quick to process the order but I was able to arrange delivery for a day that suited me. The banjo arrived well-packaged and set-up as requested. I am very pleased with it. I will definitely recommend Eagle Music. Best Wishes Carrie

By Mr Laurence Mann on 2016-11-05

This is just a quick email to let you know that I have received my two Golden Melody harmonicas and as usual what an excellent delivery service from your company. Regards Mr Laurence Mann

By Terry Flower on 2016-11-04

Hi to Jules, My Martin uke arrived safe and sound as you promised.Thanks for another splendid ukulele from Eagle Music shop.Terry

By Pete & Lynn Ramsay. on 2016-11-04

Hi, I just wanted to thank you for the uke, it's a beautiful little thing and we can't wait to give it to our daughter for her birthday. I'd also like to thank you for your excellent customer service and very high standards, we will definitely return for spares and should we need further instruments in future. We will also recommend you to friends and family. Very best regards from Pete & Lynn Ramsay.

By Gill Dunkley on 2016-10-19

Rachel, Just wanted to say thank you for my new uke which arrived about an hour ago and hasn't been put down since! Eagle Music has a great, easy to use website, a huge plethora of instruments in all price points, is very competitively priced and provides great customer service from beginning to end......what else does one need! I will be recommending you to friends etc and will be returning to Eagle Music when the time comes to upgrade my current soprano ukulele. Many thanks again to all at Eagle Music, Regards, Gill.


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