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Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 6196

Peter Fox

by on 2022-01-26

Competent and courteous service as always.
Competent and courteous service as always.

Rated 5 out of 5

Peter Robinson

by on 2022-01-26

Was very pleased I used eagle music the pricing was fair the online ordering wasn’t difficult the instrument was very well packaged and it arrived sooner than expected What’s not to like? Would certainly use them again
Was very pleased I used eagle music the pricing was fair the online ordering wasn’t difficult the instrument was very well packaged and it arrived sooner than expected What’s not to like? Would certainly use them again

Rated 5 out of 5

Jim Brown

by on 2022-01-26

Very good service
Very good service

Rated 5 out of 5

Paul Riley

by on 2022-01-25

Excellent, friendly service. I love this shop. I’m new to playing an instrument and the folks made me feel so welcome. They couldn’t have been more friendly and encouraging.
Excellent, friendly service. I love this shop. I’m new to playing an instrument and the folks made me feel so welcome. They couldn’t have been more friendly and encouraging.

Rated 5 out of 5

Roger Cockram

by on 2022-01-25

The website is very clear.
The strings not too expensive. The service was speedy and accurate. Thank you
I'll come back again.
The website is very clear.
The strings not too expensive. The service was speedy and accurate. Thank you
I'll come back again.

Rated 5 out of 5

jason kennedy

by on 2022-01-25

Really impressed with my 1st time purchase from Eagle, the initial item I ordered was not in stock, ***was able to advise on alternative products available and my questions about them, very knowledgeable.
The order arrived quickly and perfect for what I need it for I,e laps steel guitar.
Thanks again.
Really impressed with my 1st time purchase from Eagle, the initial item I ordered was not in stock, ***was able to advise on alternative products available and my questions about them, very knowledgeable.
The order arrived quickly and perfect for what I need it for I,e laps steel guitar.
Thanks again.

Rated 5 out of 5

John Stubberfield

by on 2022-01-24

Very happy with the service received, very helpful phone contact and item delivered on time.
Very happy with the service received, very helpful phone contact and item delivered on time.

Rated 5 out of 5

Christopher Finlay

by on 2022-01-24

Brilliant service and product. Amazed at how effective it is. Well worth purchasing.
Brilliant service and product. Amazed at how effective it is. Well worth purchasing.

Rated 5 out of 5

Debra Muir

by on 2022-01-24

Bought a mandolin for my husband for Christmas. Order went through easily and it was with me very quickly. Husband is delighted with it... I'm not musical at all, but he's getting so much pleasure from it and says it's very good quality. Thanks!!
Bought a mandolin for my husband for Christmas. Order went through easily and it was with me very quickly. Husband is delighted with it... I'm not musical at all, but he's getting so much pleasure from it and says it's very good quality. Thanks!!

Rated 5 out of 5

Gareth Oliver

by on 2022-01-23

ordered banjo strings and picks, prompt delivery and good price
ordered banjo strings and picks, prompt delivery and good price

Rated 5 out of 5

Martin Venning

by on 2022-01-23

Quick efficient service. Thank you.
Quick efficient service. Thank you.

Rated 5 out of 5

Simon Nellist

by on 2022-01-23

Great speedy service
Great speedy service

Rated 5 out of 5

james thomson

by on 2022-01-23

Grt shop for my banjo stuff,never been let down by this shop ,they,ve always helped when looking for stuff to do with the banjo,..
One thing I would say would help if they tried selling the blue chip thumb pick,I know a lot of people who search in the UK for it but it seems to be hard to come by especially if u are left handed,but apart from that a first class music shop who are very helpful
Grt shop for my banjo stuff,never been let down by this shop ,they,ve always helped when looking for stuff to do with the banjo,..
One thing I would say would help if they tried selling the blue chip thumb pick,I know a lot of people who search in the UK for it but it seems to be hard to come by especially if u are left handed,but apart from that a first class music shop who are very helpful

Rated 5 out of 5

david minton

by on 2022-01-23

Great products, Great customer,er services. all good
Great products, Great customer,er services. all good

Rated 5 out of 5

Andrew Edwards

by on 2022-01-23

Nothing but praise for these folks. I bought a tenor guitar from them, which arrived in less than 24 hours, packed and set up perfectly in the tuning I requested. My problem was that it didn't suit my playing style so I had to send it back.I spoke to a lovely lady at the shop. They refunded the money back to my credit card on the day they received the return. I really can't think of anything they could have done better.
Nothing but praise for these folks. I bought a tenor guitar from them, which arrived in less than 24 hours, packed and set up perfectly in the tuning I requested. My problem was that it didn't suit my playing style so I had to send it back.I spoke to a lovely lady at the shop. They refunded the money back to my credit card on the day they received the return. I really can't think of anything they could have done better.

Rated 5 out of 5

Peter Flanagan

by on 2022-01-23

My experience of buying from Eagle was 100% satisfactory, I can't think of any improvements to suggest. They answered all my questions, were clearly very knowledgeable and polite, and generally helped me make confident buying decisions. New banjo was delivered on time, well-packaged, just one string was very marginally out of tune!
My experience of buying from Eagle was 100% satisfactory, I can't think of any improvements to suggest. They answered all my questions, were clearly very knowledgeable and polite, and generally helped me make confident buying decisions. New banjo was delivered on time, well-packaged, just one string was very marginally out of tune!

Rated 5 out of 5

Jan Evans

by on 2022-01-22

Excellent service, super fast delivery, would highly recommend
Excellent service, super fast delivery, would highly recommend

Rated 5 out of 5

harold balentine

by on 2022-01-22

great service
great service

Rated 5 out of 5

Peter Crane

by on 2022-01-22

Very helpful information provided on the phone so I placed the order online immediately. The items arrived next day and everything was fine. This is the third time I’ve bought from this shop and the service was 1st class as before. Highly recommended!!
Very helpful information provided on the phone so I placed the order online immediately. The items arrived next day and everything was fine. This is the third time I’ve bought from this shop and the service was 1st class as before. Highly recommended!!

Rated 5 out of 5

Patrick O'Reilly

by on 2022-01-19

Absolutely brilliant music shop. Very good prices and truly exceptional customer service. Highly recommended.
Absolutely brilliant music shop. Very good prices and truly exceptional customer service. Highly recommended.

Rated 5 out of 5

Jennie Hood

by on 2022-01-19

Easy online ordering. Was impressed to receive a phone call just to confirm the order because the model number was slightly wrong on the product, so they checked I had definitely ordered the thing I wanted, which I had. After that, delivery was on time and the product itself is lovely, top quality. Very happy with the service, would recommend.
Easy online ordering. Was impressed to receive a phone call just to confirm the order because the model number was slightly wrong on the product, so they checked I had definitely ordered the thing I wanted, which I had. After that, delivery was on time and the product itself is lovely, top quality. Very happy with the service, would recommend.

Rated 5 out of 5

Richard Woodhouse

by on 2022-01-18

Eagle Music had the items I required in stock and at a reasonable price. Delivery was quick.
Eagle Music had the items I required in stock and at a reasonable price. Delivery was quick.

Rated 5 out of 5

Mike Rail

by on 2022-01-18

Very good, but expensive. I prefer to keep to the one supper if I can.
Very good, but expensive. I prefer to keep to the one supper if I can.

Rated 3 out of 5

Alison Linfield

by on 2022-01-18

Bought numerous items from eagle music, their service and products are always excellent
Bought numerous items from eagle music, their service and products are always excellent

Rated 5 out of 5

Paul Tredwell

by on 2022-01-18

Fast and efficient. Great range of products.
Fast and efficient. Great range of products.

Rated 5 out of 5

Roget Shea

by on 2022-01-18

Information, availability, delivery and order process of the harmonica itself is very good.
As a complete novice and beginner to both the instrument and also music, I now require help and guidance on how to best go about playing it and see better advice on your website, particularly recommendations for tutors in my area and also on easiest learning literature..
Information, availability, delivery and order process of the harmonica itself is very good.
As a complete novice and beginner to both the instrument and also music, I now require help and guidance on how to best go about playing it and see better advice on your website, particularly recommendations for tutors in my area and also on easiest learning literature..

Rated 5 out of 5

JEFF JONES

by on 2022-01-18

Very quick delivery very pleased with the banjo purchased and would definitely buy again
Very quick delivery very pleased with the banjo purchased and would definitely buy again

Rated 5 out of 5

David Squires

by on 2022-01-18

Excellent service with a fast turn around on orders. I recently ordered some strings and they arrived much quicker than I expected them. Would definately use them again.
Excellent service with a fast turn around on orders. I recently ordered some strings and they arrived much quicker than I expected them. Would definately use them again.

Rated 5 out of 5

ian fenney

by on 2022-01-17

As usual eagle music have surpassed themselves .Since buying my first banjo 1 year ago and since then they have given me excellent service and advise.
As usual eagle music have surpassed themselves .Since buying my first banjo 1 year ago and since then they have given me excellent service and advise.

Rated 5 out of 5

James Thomas

by on 2022-01-17

Great service. They contacted me promptly to confirm a portion of the order and it was dispatched very swiftly. Would very much recommend.
Great service. They contacted me promptly to confirm a portion of the order and it was dispatched very swiftly. Would very much recommend.

Rated 5 out of 5

Adam Drysdale

by on 2022-01-17

Wonderful communication and service. I sought advice on some banjo components and was given good advice and my order was fulfilled promptly.
Wonderful communication and service. I sought advice on some banjo components and was given good advice and my order was fulfilled promptly.

Rated 5 out of 5

John Collins

by on 2022-01-17

Prompt and efficient service, item received all as per expected.
Prompt and efficient service, item received all as per expected.

Rated 5 out of 5

John Vassallo

by on 2022-01-17

Great shop
Great shop

Rated 4 out of 5

darren banner

by on 2022-01-16

Absolutely fantastic' great communication and super speedy delivery
Absolutely fantastic' great communication and super speedy delivery

Rated 5 out of 5

Graham Lloyd-Evans

by on 2022-01-16

It was easy to find what I wanted and the delivery was very quick.
It was easy to find what I wanted and the delivery was very quick.

Rated 5 out of 5

Tim Start

by on 2022-01-16

Excellent service in every way. Just wish I lived near enough to visit in person.
Excellent service in every way. Just wish I lived near enough to visit in person.

Rated 5 out of 5

peter barker

by on 2022-01-16

I was looking to buy a banjo. This company's website had a good range of possibilities with good information about the products/accessories and seemed to offer competitive prices.
Having chosen and ordered, I got prompt advice on what was happening re the time schedule for set-up and despatch. I then got a 2 hour slot for delivery. Delivery arrived as specified and the product was well packed and in excellent condition.
No problems whatsoever and the whole process was easy/quick and highly satisfactory.
I was looking to buy a banjo. This company's website had a good range of possibilities with good information about the products/accessories and seemed to offer competitive prices.
Having chosen and ordered, I got prompt advice on what was happening re the time schedule for set-up and despatch. I then got a 2 hour slot for delivery. Delivery arrived as specified and the product was well packed and in excellent condition.
No problems whatsoever and the whole process was easy/quick and highly satisfactory.

Rated 5 out of 5

Oscar Hall

by on 2022-01-15

Amazing customer service from start to finish, competitive pricing, and an instrument set up to perfection.
Amazing customer service from start to finish, competitive pricing, and an instrument set up to perfection.

Rated 5 out of 5

Emily Tsui

by on 2022-01-15

Staff replied to email enquiry quickly and provided helpful recommendation. Order was setup, dispatched and received quickly. Very happy with the instrument itself as well! Highly recommend Eagle Music to anyone!
Staff replied to email enquiry quickly and provided helpful recommendation. Order was setup, dispatched and received quickly. Very happy with the instrument itself as well! Highly recommend Eagle Music to anyone!

Rated 5 out of 5

June Robertson-Miles

by on 2022-01-15

Very impressive service. The banjo was well packed and even in tune when it arrived. I even had a personal call prior to delivery as I wasnt sure during Christmas, when the banjo would arrive. I am very happy with the banjo from the quality to the packaging
Very impressive service. The banjo was well packed and even in tune when it arrived. I even had a personal call prior to delivery as I wasnt sure during Christmas, when the banjo would arrive. I am very happy with the banjo from the quality to the packaging

Rated 5 out of 5

WILLIAM BOAZMAN

by on 2022-01-14

I have been a customer of Eagle Music for some time now and have always been impresed with the quality of my purchases, the value for money and the expertise that the staff offer if help is needed with the products. Finally the customer service is second to none, so I for one will continue to be a return customer.
I have been a customer of Eagle Music for some time now and have always been impresed with the quality of my purchases, the value for money and the expertise that the staff offer if help is needed with the products. Finally the customer service is second to none, so I for one will continue to be a return customer.

Rated 5 out of 5

Lewis Gammon

by on 2022-01-14

Nothing I can think of! Thanks!
Nothing I can think of! Thanks!

Rated 5 out of 5

Michael Reed

by on 2022-01-13

First class service, product well packed and excellent delivery. I would highly recommend Eagle Music Shop to anybody who is contemplating purchasing anything musical
First class service, product well packed and excellent delivery. I would highly recommend Eagle Music Shop to anybody who is contemplating purchasing anything musical

Rated 5 out of 5

Giulio Maffioletti

by on 2022-01-13

Fantastc service, great variety of options and quick delivery! Highly recommended!
Fantastc service, great variety of options and quick delivery! Highly recommended!

Rated 5 out of 5

Kitty O’Neal

by on 2022-01-13

Lovely little banjo. And I got a phone-call to say that my delivery was taking a little longer due to new stock being ordered. Good communication and fast delivery.
Lovely little banjo. And I got a phone-call to say that my delivery was taking a little longer due to new stock being ordered. Good communication and fast delivery.

Rated 5 out of 5

Michael stephen Byrne

by on 2022-01-13

Many thanks for very efficient service
Many thanks for very efficient service

Rated 5 out of 5

Richard Ellis

by on 2022-01-13

Easy to order with fast delivery. Thanks!
Easy to order with fast delivery. Thanks!

Rated 5 out of 5

Barry White

by on 2022-01-12

Very good service, prompt and friendly operation. Thank you.
Very good service, prompt and friendly operation. Thank you.

Rated 4 out of 5

Neil Brook

by on 2022-01-12

Great service, banjo damaged in transit and replaced within a few days.
Highly recommended personal touch.
Great service, banjo damaged in transit and replaced within a few days.
Highly recommended personal touch.

Rated 5 out of 5

STEPHEN BARNES

by on 2022-01-12

Free gig bag free set-up £*** cheaper than everywhere else free shipping excellent service.
Free gig bag free set-up £*** cheaper than everywhere else free shipping excellent service.

Rated 5 out of 5

Andy Jackson

by on 2022-01-12

Thanks for my beautiful Banjo!
Thanks for my beautiful Banjo!

Rated 5 out of 5

Rowena Bacon

by on 2022-01-11

My order got lost/delayed in the post and I was worried that I would not receive my gift in time for Christmas. They promptly reposted my order first class and I received it the next day.
My order got lost/delayed in the post and I was worried that I would not receive my gift in time for Christmas. They promptly reposted my order first class and I received it the next day.

Rated 5 out of 5

CHARLOTTE A WOODFINE

by on 2022-01-11

Website is easy to use, ordering was very easy
Website is easy to use, ordering was very easy

Rated 5 out of 5

John Quenzer

by on 2022-01-11

This is the third occasion I have ordered from Eagle Music, and all the more important as the item ordered was a gift. As before, and I expect, as always, Eagle Music were outstanding at every turn. A truly dedicated company that I would recommend to any musician, at any stage in their game. Marvelous service.
This is the third occasion I have ordered from Eagle Music, and all the more important as the item ordered was a gift. As before, and I expect, as always, Eagle Music were outstanding at every turn. A truly dedicated company that I would recommend to any musician, at any stage in their game. Marvelous service.

Rated 5 out of 5

Julian Farmer

by on 2022-01-11

Helpful. Held the item 24 hours before I paid, even without me asking them to
Helpful. Held the item 24 hours before I paid, even without me asking them to

Rated 5 out of 5

Sarah Quick

by on 2022-01-10

SECOND TO NONE. ALWAYS PERFECT INSTRUMENTS AND SMOOTH TRANSACTIONS. WOULDN'T SHOP ANYWHERE ELSE
SECOND TO NONE. ALWAYS PERFECT INSTRUMENTS AND SMOOTH TRANSACTIONS. WOULDN'T SHOP ANYWHERE ELSE

Rated 5 out of 5

Peter Hutchin

by on 2022-01-10

Quality product, quick delivery.
Quality product, quick delivery.

Rated 5 out of 5

Richard Rinn

by on 2022-01-10

Excellent, good communication.
Excellent, good communication.

Rated 5 out of 5

Elizabeth  Nelson

by on 2022-01-10

Not really any. Maybe as a novice some advice about strings...what I might need to change the strings / how often to change them.
Not really any. Maybe as a novice some advice about strings...what I might need to change the strings / how often to change them.

Rated 4 out of 5

Peter Baylis

by on 2022-01-10

What more is there to say. Brilliant customer service, sales and delivery. And I like their price points. PB (Welling)
What more is there to say. Brilliant customer service, sales and delivery. And I like their price points. PB (Welling)

Rated 5 out of 5

herbert king

by on 2022-01-10

Pleasure to deal with .
Pleasure to deal with .

Rated 5 out of 5

Vincent Byrne

by on 2022-01-10

Very good service and speedy delivery
Very good service and speedy delivery

Rated 5 out of 5

John Perrins

by on 2022-01-10

Excellent service. Always willing to give help and advice. Instruments are always great quality and a great set up before they are sent out. I have used them for years now and I have never had a problem. ***
Excellent service. Always willing to give help and advice. Instruments are always great quality and a great set up before they are sent out. I have used them for years now and I have never had a problem. ***

Rated 5 out of 5

Noreen Rogers

by on 2022-01-08

I can't praise them highly enough. I purchased one of their exclusive Deering Goodtime Special banjos. Not only do I love the banjo...it is exactly what I hoped for- it was set up perfectly and was in tune out of the box!! I had difficulties navigating the pay system and they made it very easy once I let them know. I look forward to visiting someday and shaking *** hand. He's a gift to all us banjo geeks on this side of the big pond. Thanks Eagle Music
I can't praise them highly enough. I purchased one of their exclusive Deering Goodtime Special banjos. Not only do I love the banjo...it is exactly what I hoped for- it was set up perfectly and was in tune out of the box!! I had difficulties navigating the pay system and they made it very easy once I let them know. I look forward to visiting someday and shaking *** hand. He's a gift to all us banjo geeks on this side of the big pond. Thanks Eagle Music

Rated 5 out of 5

david jackson

by on 2022-01-07

Eagle Music Shop. Brilliant friendly helpful service. Highly recommended
Eagle Music Shop. Brilliant friendly helpful service. Highly recommended

Rated 5 out of 5

Peter Hutchin

by on 2022-01-04

Excellent set up and expert advice. Website could be more accurate.
Excellent set up and expert advice. Website could be more accurate.

Rated 4 out of 5

Melanie Smoker

by on 2022-01-04

The Team at Eagle Music are really helpful and show a real passion and knowledge of the kit they sell. Their delivery system is very reliable and most swift. The team helped me out no end when I accidentally put the wrong address in the delivery information, which they sorted out without any problems. I would go to Eagle Music as my first choice for instruments and music sheets.
The Team at Eagle Music are really helpful and show a real passion and knowledge of the kit they sell. Their delivery system is very reliable and most swift. The team helped me out no end when I accidentally put the wrong address in the delivery information, which they sorted out without any problems. I would go to Eagle Music as my first choice for instruments and music sheets.

Rated 5 out of 5

Peter Royce

by on 2022-01-02

Once again great customer service from Eagle music, *** was really helpfull with helping me choose a good quality banjo and sent several sound clips so I could hear the differences. Banjo arrived next day, very well packaged.
Once again great customer service from Eagle music, *** was really helpfull with helping me choose a good quality banjo and sent several sound clips so I could hear the differences. Banjo arrived next day, very well packaged.

Rated 5 out of 5

Wendy Bristow

by on 2021-12-31

Very smooth transaction from start to finish. Item arrived well packaged. Very happy with purchase. Thank you
Very smooth transaction from start to finish. Item arrived well packaged. Very happy with purchase. Thank you

Rated 5 out of 5

Rachel Smith

by on 2021-12-30

The item was in stock and came promptly
The item was in stock and came promptly

Rated 5 out of 5

Robert Batchelor

by on 2021-12-29

Easy to use website, fast and efficient delivery. Will use them again
Easy to use website, fast and efficient delivery. Will use them again

Rated 5 out of 5

Anthony Coogan

by on 2021-12-28

Eagle Music combines friendly service with real professional efficiency. Ordering was simple and, as soon as my banjo arrived in the shop, I was contacted, I paid up and, two days later, I received it. It was extremely well packaged and ready to play.

While ordering, I asked for advice on buying a suitable case since cases for a lefthand five-string are hard to come by. I ended up with a superb case

So, I highly recommend tEagle Music..
Eagle Music combines friendly service with real professional efficiency. Ordering was simple and, as soon as my banjo arrived in the shop, I was contacted, I paid up and, two days later, I received it. It was extremely well packaged and ready to play.

While ordering, I asked for advice on buying a suitable case since cases for a lefthand five-string are hard to come by. I ended up with a superb case

So, I highly recommend tEagle Music..

Rated 5 out of 5

Alan Witty

by on 2021-12-28

Eagle Music score maximum points AGAIN. Thanks....***.
Eagle Music score maximum points AGAIN. Thanks....***.

Rated 5 out of 5

Tim Start

by on 2021-12-27

All good, particularly the enthusiastic and informative help from initial phone enquiry.
All good, particularly the enthusiastic and informative help from initial phone enquiry.

Rated 5 out of 5

James Davison

by on 2021-12-27

I think that Eagle Music is a fantastic company. Extremely keen on great customer service . I may not purchase as many musical instruments and accessories these days . However , when I do , it feels good to support such a family based organization . Wishing them great success for the future .
I think that Eagle Music is a fantastic company. Extremely keen on great customer service . I may not purchase as many musical instruments and accessories these days . However , when I do , it feels good to support such a family based organization . Wishing them great success for the future .

Rated 5 out of 5

Margaret Garvie

by on 2021-12-26

Very satisfied. All queries answered fully via email Items arrived promptly and in good order
Very satisfied. All queries answered fully via email Items arrived promptly and in good order

Rated 5 out of 5

james thomson

by on 2021-12-26

Best banjo shop in the UK nobody can touch them in banjo stuff, number 1 in my book. Always use this shop when looking for banjo material,picks,strings.etc
Best banjo shop in the UK nobody can touch them in banjo stuff, number 1 in my book. Always use this shop when looking for banjo material,picks,strings.etc

Rated 5 out of 5

Jim Sheridan

by on 2021-12-26

My interest is in banjos and related accessories, and I bought a Vega 5 string a couple of years ago, and accessories since then. Eagle is a one-stop-shop
My interest is in banjos and related accessories, and I bought a Vega 5 string a couple of years ago, and accessories since then. Eagle is a one-stop-shop

Rated 4 out of 5

Ben King

by on 2021-12-26

Order process was straightforward and the delivery time was great especially when the post office warned of delays due to the pandemic!
Order process was straightforward and the delivery time was great especially when the post office warned of delays due to the pandemic!

Rated 5 out of 5

Sacha Powell

by on 2021-12-26

Fantastic service. Delivery was fast and the banjo armrest exactly as I’d hoped.
Fantastic service. Delivery was fast and the banjo armrest exactly as I’d hoped.

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 6303 ratings
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