Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 5609

Martin Clarke

by on 2019-09-18

many thanks for your advice and delivery was very efficient.
many thanks for your advice and delivery was very efficient.

Rated 5 out of 5

David Power

by on 2019-09-17

***
***

Rated 1 out of 5

Tanya McKettrick

by on 2019-09-17

Epic store to deal with either online over the phone or in person - I’ve always bought stuff for my banjo with them and they have always went the extra mile!
Epic store to deal with either online over the phone or in person - I’ve always bought stuff for my banjo with them and they have always went the extra mile!

Rated 5 out of 5

Shaun Conaghan

by on 2019-09-14

Very happy with the product
Very happy with the product

Rated 5 out of 5

jason fahey

by on 2019-09-14

hi eagle music team can't thank you enough for all your help very quick to respond to queries very professional shop as a Deering fan it's my one stop shop highly recommend
hi eagle music team can't thank you enough for all your help very quick to respond to queries very professional shop as a Deering fan it's my one stop shop highly recommend

Rated 5 out of 5

Torben Pedersen

by on 2019-09-13

It was my first trade with Eaglemusic and it was a great experience. I would like to shop there again.
It was my first trade with Eaglemusic and it was a great experience. I would like to shop there again.

Rated 5 out of 5

Ian Linton

by on 2019-09-12

I regularly strings and parts for banjo, bouzouki, mandolin and guitar. Eagle Music's product range covers them all. Ordering is easy, product range is great, delivery quick and you get expert advice if you need it from the team.
I regularly strings and parts for banjo, bouzouki, mandolin and guitar. Eagle Music's product range covers them all. Ordering is easy, product range is great, delivery quick and you get expert advice if you need it from the team.

Rated 5 out of 5

Alan Jack

by on 2019-09-12

Excellent service would recommend using eagle music
Excellent service would recommend using eagle music

Rated 5 out of 5

Emma Lewis

by on 2019-09-11

I had been looking for this type of product at a reasonable price. I was hopeful that it would've of good quality and I was not let down. I'm very happy with my purchase and the speed with which it was delivered.
I had been looking for this type of product at a reasonable price. I was hopeful that it would've of good quality and I was not let down. I'm very happy with my purchase and the speed with which it was delivered.

Rated 5 out of 5

Thomas Gallagher

by on 2019-09-10

Excellent service. The goods were with me in a couple of daysall as described and in first class condition.
Excellent service. The goods were with me in a couple of daysall as described and in first class condition.

Rated 5 out of 5

Rex White

by on 2019-09-09

Acknowledged expert providers of folk instruments, Eagle Music routinely provide good value, prompt delivery and product as described.
The one row C, german made Hohner was exactly what I was looking for.
Acknowledged expert providers of folk instruments, Eagle Music routinely provide good value, prompt delivery and product as described.
The one row C, german made Hohner was exactly what I was looking for.

Rated 5 out of 5

Elliot Svensen

by on 2019-09-09

Great selection, I wanted a 5th string capo for my banjo and could not find anywhere near as many options of competitor sites. Fair prices and speedy delivery. Ill be using again for any future banjo needs.
Great selection, I wanted a 5th string capo for my banjo and could not find anywhere near as many options of competitor sites. Fair prices and speedy delivery. Ill be using again for any future banjo needs.

Rated 5 out of 5

laurence peters

by on 2019-09-08

good to deal with use again recommend them ***
good to deal with use again recommend them ***

Rated 5 out of 5

Steve Hackett

by on 2019-09-08

First rate service, prompt and friendly.
First rate service, prompt and friendly.

Rated 5 out of 5

James Duffy

by on 2019-09-08

Very happy with purchase and would be happy to buy again
Very happy with purchase and would be happy to buy again

Rated 5 out of 5

ANTHONY WALTERS

by on 2019-09-08

very impressed with service and delivery
very impressed with service and delivery

Rated 5 out of 5

russell paddon

by on 2019-09-03

Excellent
Excellent

Rated 5 out of 5

James Read

by on 2019-09-03

Eagle responded to my - less than informed telephone request - with skill, a detailed knowledge of banjos and a canny understanding of what I required rather than what I had suggested. In other words the Eagle team provided top class customer support. The deal was done, payment made and the instrument duly arrived on time and extremely well protected. Can’t get better than that. All I need to do is practice, practice and then some more.
Eagle responded to my - less than informed telephone request - with skill, a detailed knowledge of banjos and a canny understanding of what I required rather than what I had suggested. In other words the Eagle team provided top class customer support. The deal was done, payment made and the instrument duly arrived on time and extremely well protected. Can’t get better than that. All I need to do is practice, practice and then some more.

Rated 5 out of 5

Andrew Lawson

by on 2019-09-02

I bought a Ohana SK39 ukulele. The price was very good. The website was easy to navigate. Communications were excellent. My order arrived the next day and was packed very well. If only everyone else was this good.
I bought a Ohana SK39 ukulele. The price was very good. The website was easy to navigate. Communications were excellent. My order arrived the next day and was packed very well. If only everyone else was this good.

Rated 5 out of 5

Mark Whitaker

by on 2019-08-19

A fantastic range of stock. I've visited the shop in the past and they've been very welcoming and happy for me to try instruments out. On this occasion I purchased online, and my instrument and case were delivered safely and very quickly. I sent a small follow-up question by e-mail and that was handled quickly and politely. Really couldn't ask for more.

A fantastic range of stock. I've visited the shop in the past and they've been very welcoming and happy for me to try instruments out. On this occasion I purchased online, and my instrument and case were delivered safely and very quickly. I sent a small follow-up question by e-mail and that was handled quickly and politely. Really couldn't ask for more.

Rated 5 out of 5

Stuart McCaig

by on 2019-08-15

just keep doing what you its first class
just keep doing what you its first class

Rated 5 out of 5

Christopher Hemsworth

by on 2019-08-13

The service offered by Eagle Music is first-rate. Staff are friendly and helpful, and always willing to sort out any problems or difficulties that may arise.

I have bought 3 instruments from them over the past few years and I would have no hesitation in recommending them to other people.
The service offered by Eagle Music is first-rate. Staff are friendly and helpful, and always willing to sort out any problems or difficulties that may arise.

I have bought 3 instruments from them over the past few years and I would have no hesitation in recommending them to other people.

Rated 5 out of 5

Peter Waspe

by on 2019-08-11

Very helpful, my email was answered quickly and gave me the information that I needed. All done in a friendly and efficient manner.

Order was dispatched complete and tracking information emailed to me.

Will definitely order from again.

Highly recommended.
Very helpful, my email was answered quickly and gave me the information that I needed. All done in a friendly and efficient manner.

Order was dispatched complete and tracking information emailed to me.

Will definitely order from again.

Highly recommended.

Rated 5 out of 5

Elayne Sutton

by on 2019-08-11

Eagle Music was a pleasure to deal with, they really care about their customers.
They took time to discuss my instrument choice in detail over the phone with me, answered all of my questions and offered excellent advice.
The online ordering process was easy and efficient and my new instrument turned up on time.
I would definitely recommend Eagle Music to others and will be using them in future as my supplier of choice.
Eagle Music was a pleasure to deal with, they really care about their customers.
They took time to discuss my instrument choice in detail over the phone with me, answered all of my questions and offered excellent advice.
The online ordering process was easy and efficient and my new instrument turned up on time.
I would definitely recommend Eagle Music to others and will be using them in future as my supplier of choice.

Rated 5 out of 5

William Scott

by on 2019-07-24

Great friendly and knowledgeable staff. They are the best music shop for banjos in the UK. I like them a lot
Great friendly and knowledgeable staff. They are the best music shop for banjos in the UK. I like them a lot

Rated 5 out of 5

Paul Taylor

by on 2019-07-24

I regularly use Eagle Music and have always found them to be extremely helpful, whether it is in relation to a particular purchase, or just a general enquiry for technical advice. My most recent purchase was speedily dealt with, and was despatched the next day for next-day delivery even though I had not requested such a fast response. I always recommend Eagle Music to anyone looking for traditional or acoustic instruments.
I regularly use Eagle Music and have always found them to be extremely helpful, whether it is in relation to a particular purchase, or just a general enquiry for technical advice. My most recent purchase was speedily dealt with, and was despatched the next day for next-day delivery even though I had not requested such a fast response. I always recommend Eagle Music to anyone looking for traditional or acoustic instruments.

Rated 5 out of 5

KEITH JAGELMAN

by on 2019-07-24

I found the Eagle Music service first class. I received good advice before purchasing, the ordering procedure was straightforward and my banjo was delivered when they said it would be. The banjo was also, as promised, set up, tuned and ready to play straight out of the box. I would certainly recommend Eagle Music to others.
I found the Eagle Music service first class. I received good advice before purchasing, the ordering procedure was straightforward and my banjo was delivered when they said it would be. The banjo was also, as promised, set up, tuned and ready to play straight out of the box. I would certainly recommend Eagle Music to others.

Rated 5 out of 5

George Abbott

by on 2019-07-22

Simply the best service you can get
Simply the best service you can get

Rated 5 out of 5

thomas walker

by on 2019-07-17

Strings arrived within three days of ordering and on the mandolin that night, sounds great.
No problems. Thanks.
Strings arrived within three days of ordering and on the mandolin that night, sounds great.
No problems. Thanks.

Rated 5 out of 5

Graham Brierley

by on 2019-07-16

I am unable to find anything bad to say about Eagle music always served me without any hassle Thank you.
I am unable to find anything bad to say about Eagle music always served me without any hassle Thank you.

Rated 5 out of 5

William Gaminara

by on 2019-07-02

Very quick and efficient. Please to deal with.
Very quick and efficient. Please to deal with.

Rated 5 out of 5

MICHAEL O HARA

by on 2019-06-26

My order was just as expected, prompt delivery and fair price, would certainly recommend your service to others.
My order was just as expected, prompt delivery and fair price, would certainly recommend your service to others.

Rated 5 out of 5

Andrew Buchanan

by on 2019-06-20

Delighted with my purchase from Eagle Music - first class website making the purchase extremely easy. My Ozark mandolin was set up beautifully and I was grateful for this free additional service. All-in-all, a great company to deal with. I am likely to buy from them again in the future. Highly recommended!
Delighted with my purchase from Eagle Music - first class website making the purchase extremely easy. My Ozark mandolin was set up beautifully and I was grateful for this free additional service. All-in-all, a great company to deal with. I am likely to buy from them again in the future. Highly recommended!

Rated 5 out of 5

Steve Spencer

by on 2019-06-18

No problems with purchase, good price and prompt delivery.
No problems with purchase, good price and prompt delivery.

Rated 5 out of 5

Jim Midgley

by on 2019-06-17

Product description.
Web page Stated colour of music stand may vary. Photo was of tasteful looking black stand. I thought this meant may vary because of colour variation in photo/website. Actual stand delivered was a yucky mustard colour. My fault but wouldn’t have ordered if description more precise.
Product description.
Web page Stated colour of music stand may vary. Photo was of tasteful looking black stand. I thought this meant may vary because of colour variation in photo/website. Actual stand delivered was a yucky mustard colour. My fault but wouldn’t have ordered if description more precise.

Rated 4 out of 5

Ramon Nadal Uceda

by on 2019-06-16

ordering is clear and transparent, and order was delivered without problems or delay, good quality product, compliments
ordering is clear and transparent, and order was delivered without problems or delay, good quality product, compliments

Rated 4 out of 5

Maggie Gee

by on 2019-06-16

Order completed in good time, goods delivered promptly and well packed, now forwarded. Crazy that I have to buy guitar strings to send to my Grandson in Spain, but there you have it. He also has some new finger picks and a string winder as a bit of a bonus now too ! For such things to be not available in rural Spain, the so-called 'home of the Guitar' is bizarre !
Order completed in good time, goods delivered promptly and well packed, now forwarded. Crazy that I have to buy guitar strings to send to my Grandson in Spain, but there you have it. He also has some new finger picks and a string winder as a bit of a bonus now too ! For such things to be not available in rural Spain, the so-called 'home of the Guitar' is bizarre !

Rated 5 out of 5

Richard Kill

by on 2019-06-16

Excellent service all round would highly recommend Eaglemusic.
Excellent service all round would highly recommend Eaglemusic.

Rated 5 out of 5

Shirley Embling

by on 2019-06-15

Ordering was easy, service excellent, and the item purchased arrived promptly and in good working order. My main suggestion for improvement would be to lower the limit for free delivery.
Ordering was easy, service excellent, and the item purchased arrived promptly and in good working order. My main suggestion for improvement would be to lower the limit for free delivery.

Rated 5 out of 5

Bryan Deveney

by on 2019-06-15

Will buy from again
Good company to buy from
aaaaa+++++
Will buy from again
Good company to buy from
aaaaa+++++

Rated 5 out of 5

Michael Luntley

by on 2019-06-15

Prompt despatch
Prompt despatch

Rated 5 out of 5

Don Clarke

by on 2019-06-10

I would have given 5 stars, but I asked for chocolate coloured strap but received caramel covered.
I would have given 5 stars, but I asked for chocolate coloured strap but received caramel covered.

Rated 3 out of 5

wayne allder

by on 2019-06-08

Very happy with whole process
Very happy with whole process

Rated 5 out of 5

Ann Bolshaw

by on 2019-06-08

Would recommend others. Very straightforward and efficient service and confirmation.
Would recommend others. Very straightforward and efficient service and confirmation.

Rated 5 out of 5

Adam Adam

by on 2019-06-03

As usual, excellent service from Eagle Music. Which is why I am a returning customer.

However, I wish I could sy the same for the Royal Mail postal service! It took 10 days for this small packaged item to arrive.
As usual, excellent service from Eagle Music. Which is why I am a returning customer.

However, I wish I could sy the same for the Royal Mail postal service! It took 10 days for this small packaged item to arrive.

Rated 5 out of 5

elizabeth baker

by on 2019-06-01

Excellent service. Goods well-packaged and speedy delivery.
Excellent service. Goods well-packaged and speedy delivery.

Rated 5 out of 5

Bruce  Williams

by on 2019-05-30

Have already recommended you to others. Good service
Have already recommended you to others. Good service

Rated 5 out of 5

paul williams

by on 2019-05-29

Superb service, very quick and reasonably priced. Used them a few times now they are top notch
Superb service, very quick and reasonably priced. Used them a few times now they are top notch

Rated 5 out of 5

Steven  Tarry

by on 2019-05-29

Fantastic service with a speedy deliver.Husband loved the quality of the harmonica.
Fantastic service with a speedy deliver.Husband loved the quality of the harmonica.

Rated 5 out of 5

C Allcock

by on 2019-05-26

Usual excellent service
Usual excellent service

Rated 5 out of 5

GILES HUGHES

by on 2019-05-26

Prompt service
Prompt service

Rated 5 out of 5

Maurice Clifton

by on 2019-05-25

As it took nearly a week for my items to arrive, it would be good to have the option of 1st class post.

Parts delivered were just what I wanted, thank you
As it took nearly a week for my items to arrive, it would be good to have the option of 1st class post.

Parts delivered were just what I wanted, thank you

Rated 5 out of 5

Robert Liversidge

by on 2019-05-21

Item arrived on time and undamaged.
Item arrived on time and undamaged.

Rated 5 out of 5

Kathryn Symonds

by on 2019-05-20

Excellent service - thanks
Excellent service - thanks

Rated 5 out of 5

Neil Thomas

by on 2019-05-20

I am a returning customer ,great service, quick delivery no fuss . I will be back .
I am a returning customer ,great service, quick delivery no fuss . I will be back .

Rated 5 out of 5

Steve Harding

by on 2019-05-20

superb service throughout.. very pleasant to deal with on the phone when ordering and took the trouble to listen to what I needed. Goods delivered when promised, and the instrument was beautifully set up. Customer support, first class. Will use again and recommend to others.
superb service throughout.. very pleasant to deal with on the phone when ordering and took the trouble to listen to what I needed. Goods delivered when promised, and the instrument was beautifully set up. Customer support, first class. Will use again and recommend to others.

Rated 5 out of 5

Jack  Scott

by on 2019-05-19

Great Service and good quality
Great Service and good quality

Rated 5 out of 5

Hans-Peter Keller

by on 2019-05-16

What I am allowed to hold in my hands is first class. The banjo looks good and feels good. Just keeping it is a pleasure. After even the most intensive search there is not a flaw.

The sound is stunning. For me it is crisp, despite the open back, quite loud and really pleasant. I did not think that the instrument out of the box is so well pre-set. Even in the highest frets the tones are clean.

I will certainly enjoy this instrument for many years. A 100% buy recommendation.
Many thanks to Deering for building such a great banjo and many thanks to Eagle Music Shop for importing, good service and very good and safe packaging.
Best regards
*** from Germany
What I am allowed to hold in my hands is first class. The banjo looks good and feels good. Just keeping it is a pleasure. After even the most intensive search there is not a flaw.

The sound is stunning. For me it is crisp, despite the open back, quite loud and really pleasant. I did not think that the instrument out of the box is so well pre-set. Even in the highest frets the tones are clean.

I will certainly enjoy this instrument for many years. A 100% buy recommendation.
Many thanks to Deering for building such a great banjo and many thanks to Eagle Music Shop for importing, good service and very good and safe packaging.
Best regards
*** from Germany

Rated 5 out of 5

Joseph Callaghan

by on 2019-05-14

This is the first time that I have purchased a product from Eagle Music and I have to say that I was pleasantly surprised with the overall experience. Great communication, friendly service, great product (banjo) and very good price. The banjo arrived well packaged and had been professionally set up ready for use. Will definitely use again in the future. As a guitar player for many years I have experienced good and bad online services, this company are up there with the best!
This is the first time that I have purchased a product from Eagle Music and I have to say that I was pleasantly surprised with the overall experience. Great communication, friendly service, great product (banjo) and very good price. The banjo arrived well packaged and had been professionally set up ready for use. Will definitely use again in the future. As a guitar player for many years I have experienced good and bad online services, this company are up there with the best!

Rated 5 out of 5

John Bartlett

by on 2019-05-12

Good service! Very pleased with the way it was delivered.
Good service! Very pleased with the way it was delivered.

Rated 5 out of 5

Maurice Hickey

by on 2019-05-11

Ordered banjo hooks to carry out a bit of a restoration job on a Dulcetta Banjo Ukulele (circa 1920 - 30) I was given. Hooks arrived in good time, great communication and well priced.

Many thanks Eagle Music

Best regards

***
Ordered banjo hooks to carry out a bit of a restoration job on a Dulcetta Banjo Ukulele (circa 1920 - 30) I was given. Hooks arrived in good time, great communication and well priced.

Many thanks Eagle Music

Best regards

***

Rated 5 out of 5

R Farquhar

by on 2019-05-08

Excellent shop, quick delivery, straightforward service
Excellent shop, quick delivery, straightforward service

Rated 5 out of 5

Seamus Mc Gowan

by on 2019-05-08

excellent service ..do you paddy richter tune the small Suzuki harmonicas
this is not the right forum for the query but what the hell
keep up the great work
excellent service ..do you paddy richter tune the small Suzuki harmonicas
this is not the right forum for the query but what the hell
keep up the great work

Rated 5 out of 5

Keith Stansfield

by on 2019-05-06

Poor performance from the mute. Maybe better made from brass. *** mute far better.
Poor performance from the mute. Maybe better made from brass. *** mute far better.

Rated 3 out of 5

Stephen Sanderson

by on 2019-05-06

Reliable.
Reliable.

Rated 5 out of 5

Martin Brennan

by on 2019-05-05

would recommend to others
would recommend to others

Rated 5 out of 5

T david White

by on 2019-04-30

Good service. No problems.
Good service. No problems.

Rated 5 out of 5

Michael West

by on 2019-04-29

Excellent customer service and great products
Excellent customer service and great products

Rated 5 out of 5

Kevin Ryan

by on 2019-04-29

Not much room for improvement I think!

Great, efficient service as always from Eagle Music Shop matched with good old Yorkshire hospitality, helpfulness and top class customer service.

Keep it up!
Not much room for improvement I think!

Great, efficient service as always from Eagle Music Shop matched with good old Yorkshire hospitality, helpfulness and top class customer service.

Keep it up!

Rated 5 out of 5

John Lammin

by on 2019-04-29

As always, very satisfied with the service and theproduct
As always, very satisfied with the service and theproduct

Rated 5 out of 5

Andrew J Steen

by on 2019-04-28

Speedy delivery from one of the few online vendors of Fred Kelly picks in the UK.
Speedy delivery from one of the few online vendors of Fred Kelly picks in the UK.

Rated 5 out of 5

Clive Quick

by on 2019-04-28

Excellent service. Rapid and reasonably priced delivery. I can't fault it
Excellent service. Rapid and reasonably priced delivery. I can't fault it

Rated 5 out of 5

Robert Matthews

by on 2019-04-28

Quick and straightforward as always.
Quick and straightforward as always.

Rated 5 out of 5

Gary Biggam

by on 2019-04-23

Always good quality items. Very happy.
Always good quality items. Very happy.

Rated 5 out of 5

Sandar Bunn

by on 2019-04-23

The harmonica I bought was easy to order and good delivery time
The harmonica I bought was easy to order and good delivery time

Rated 4 out of 5

Ian Linton

by on 2019-04-23

I buy all my strings for guitar, banjo, bouzouki and mandolin from Eagle Music. It's easy to order, prices are good, delivery quick and strings are good quality. Also got some useful advice on the right strings for a short-scale tenor banjo. Would definitely recommend.
I buy all my strings for guitar, banjo, bouzouki and mandolin from Eagle Music. It's easy to order, prices are good, delivery quick and strings are good quality. Also got some useful advice on the right strings for a short-scale tenor banjo. Would definitely recommend.

Rated 5 out of 5

Debbie Edwards

by on 2019-04-23

Arrived promptly and well packed. Excellent thanks
Arrived promptly and well packed. Excellent thanks

Rated 5 out of 5

Garry Rushworth

by on 2019-04-23

every thing good.
every thing good.

Rated 5 out of 5

Petr Soukup

by on 2019-04-22


I am very satisfied

I am very satisfied

Rated 5 out of 5

James Rowe

by on 2019-04-22

Prompt no hassle service would recommend to all
Prompt no hassle service would recommend to all

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5712 ratings
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