Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 5465

Stuart Lamont

by on 2019-01-14

Excellent fast service. Kept informed every step of the way.
Excellent fast service. Kept informed every step of the way.

Rated 5 out of 5

ROY  KIRKPATRICK

by on 2019-01-13

translate the lb. to dollar amount
translate the lb. to dollar amount

Rated 4 out of 5

Derek Selden

by on 2019-01-09

Bought many items from Eagle Music and always had excellent service and advice. Prices are some of the best on the web.
Bought many items from Eagle Music and always had excellent service and advice. Prices are some of the best on the web.

Rated 5 out of 5

Gordon Browne

by on 2019-01-08

Prompt service
Prompt service

Rated 5 out of 5

Andrew BRIGGS

by on 2019-01-08

Quick delivery. Recommended.
Quick delivery. Recommended.

Rated 5 out of 5

Andrew Taylor

by on 2019-01-08

Good range of products for banjos especially - but delivery was a bit slow (it was aftter Christmas and new year)
I bought an electronic banjo tuner which has an annoying buzz, and banjo strings dont appear loud enough to register always. Not Eagle's fault, but if you vetted products better you may have spotted this. You have to remove the tuner to play, no real hardship, but I didn't expect this.
Good range of products for banjos especially - but delivery was a bit slow (it was aftter Christmas and new year)
I bought an electronic banjo tuner which has an annoying buzz, and banjo strings dont appear loud enough to register always. Not Eagle's fault, but if you vetted products better you may have spotted this. You have to remove the tuner to play, no real hardship, but I didn't expect this.

Rated 5 out of 5

Lorretta Burkhart

by on 2019-01-08

Swift service and a beautiful mandolin, no complaints at all. Many thanks
Swift service and a beautiful mandolin, no complaints at all. Many thanks

Rated 5 out of 5

Ken Ward

by on 2019-01-08

I ordered a book and I received it the next day in perfect condition. The contents of the book are just what I wanted and exactly as advertised. I am highly satisfied the procedures.
I ordered a book and I received it the next day in perfect condition. The contents of the book are just what I wanted and exactly as advertised. I am highly satisfied the procedures.

Rated 5 out of 5

Robin Hall

by on 2019-01-08

Goods ordered on-line arrived quickly. I visited the shop in summer 2018 and liked it, its atmosphere and the staff.
Goods ordered on-line arrived quickly. I visited the shop in summer 2018 and liked it, its atmosphere and the staff.

Rated 5 out of 5

Dominique Loncan

by on 2019-01-08

***
***

Rated 5 out of 5

George Thomson

by on 2019-01-01

Very satisfied good and quick
Very satisfied good and quick

Rated 5 out of 5

janet ann sokell

by on 2018-12-30

Ordered the Ohana TK20 via the web site. Easy to order, easy to pay and, just 2 days later my new uke arrived along with a gig bag I ordered, in absolutely pristine condition. Definitely worth buying from Eagle music.
Ordered the Ohana TK20 via the web site. Easy to order, easy to pay and, just 2 days later my new uke arrived along with a gig bag I ordered, in absolutely pristine condition. Definitely worth buying from Eagle music.

Rated 5 out of 5

Margaret Green

by on 2018-12-29

The telephone advice I received regarding a beginners book for the concertina was just like going into a shop and speaking to staff face to face. The recommendation was for a less expensive book than the one I had planned to buy.

My son is delighted with the music book, and looks forward to purchasing more from this lovely, friendly, knowledgeable company!

The telephone advice I received regarding a beginners book for the concertina was just like going into a shop and speaking to staff face to face. The recommendation was for a less expensive book than the one I had planned to buy.

My son is delighted with the music book, and looks forward to purchasing more from this lovely, friendly, knowledgeable company!

Rated 5 out of 5

Philip Kingsley

by on 2018-12-27

I ordered, they delivered, goods as described, no problems, would use again.
I ordered, they delivered, goods as described, no problems, would use again.

Rated 4 out of 5

Paul Jenkins

by on 2018-12-27

Thumb picks were just what I wanted and came though the Christmas post in just a few days.
Great.
Thumb picks were just what I wanted and came though the Christmas post in just a few days.
Great.

Rated 5 out of 5

Laurence Ross

by on 2018-12-26

Always a reliable company.
Always a reliable company.

Rated 5 out of 5

Ewin Murray

by on 2018-12-25

As always I'm delighted with content and delivery - I've used Eagle Music a number of times for bits and bobs always great service, highly recommended
As always I'm delighted with content and delivery - I've used Eagle Music a number of times for bits and bobs always great service, highly recommended

Rated 5 out of 5

Anthony Croft

by on 2018-12-24

Excellent service as in the past. Very speedy. Good quality and value.
Thanks.
Excellent service as in the past. Very speedy. Good quality and value.
Thanks.

Rated 5 out of 5

Michael Luntley

by on 2018-12-24

Brilliant service- ordered late Tuesday (week before Christmas) despatched Wednesday morning, delivered Thursday morning! superb!
Brilliant service- ordered late Tuesday (week before Christmas) despatched Wednesday morning, delivered Thursday morning! superb!

Rated 5 out of 5

Ian Hooker

by on 2018-12-24

I ordered a Seydel 1847 Low C and as per usual received the harmonica via DPD Local the next morning, even though the order hadn't been placed until the pm the previous day.
I truly cannot fault Eagle Music in either this order or my previous orders and have spoken with the team by telephone for help and advice and was made to feel welcome on both these occasions.
I would wholeheartedly recommend Eagle Music to all those interested in music and instruments.
I ordered a Seydel 1847 Low C and as per usual received the harmonica via DPD Local the next morning, even though the order hadn't been placed until the pm the previous day.
I truly cannot fault Eagle Music in either this order or my previous orders and have spoken with the team by telephone for help and advice and was made to feel welcome on both these occasions.
I would wholeheartedly recommend Eagle Music to all those interested in music and instruments.

Rated 5 out of 5

Gary Dawson

by on 2018-12-24

Quick delivery and fair prices
Quick delivery and fair prices

Rated 4 out of 5

Alan Harvey

by on 2018-12-24

Service was spot on.
Not so, the product.
Service was spot on.
Not so, the product.

Rated 4 out of 5

Michael Taudevin

by on 2018-12-23

Excellent advice provided about my Banjo restoration without obligation.
New item arrived exactly as advertised.

Excellent advice provided about my Banjo restoration without obligation.
New item arrived exactly as advertised.

Rated 5 out of 5

John Vassallo

by on 2018-12-23

Quick accurate
Quick accurate

Rated 5 out of 5

gary taylor

by on 2018-12-23

Thanks for quick service.
Cant get these thumb picks locally, arrived within 48 hrs.
I will be back
***
Thanks for quick service.
Cant get these thumb picks locally, arrived within 48 hrs.
I will be back
***

Rated 5 out of 5

david ellis

by on 2018-12-22

Great service
Great service

Rated 5 out of 5

Alan Hope

by on 2018-12-20

Delighted with the order process & delivery. Would definitely recommend to others
Delighted with the order process & delivery. Would definitely recommend to others

Rated 5 out of 5

paul stansbury

by on 2018-12-20

FAST DELIVERY HIGHLEY RECCOMEND
FAST DELIVERY HIGHLEY RECCOMEND

Rated 5 out of 5

Christopher Richards

by on 2018-12-20

All aspects very good
All aspects very good

Rated 5 out of 5

caroline Allen

by on 2018-12-20

The actual book is great, but rather disappointed to pay £*** for this as when it arrived it had a price tag of £***, so I feel quite conned .
The actual book is great, but rather disappointed to pay £*** for this as when it arrived it had a price tag of £***, so I feel quite conned .

Rated 2 out of 5

James McBroom

by on 2018-12-20

Eagle Music is literally the best music shop I have found -online or bricks-and-mortar. They have a vast array of quality equipment at very reasonable prices. The website is easy to navigate and use. Whenever I've interacted with staff they are friendly and knowledgable. I live in Australia and can say that processing, dispatch and arrival of my goods is very very fast. I really cannot think of any ways they could improve their service. I have already recommended them to all the musicians I know, including random strangers that turn up at sessions. I have to put in a shout out for their banjo strings - I've tried numerous strings from numerous makers over the years, and the Eagle puretone custom irish sets are excellent value for money and are now my go-to. Thanks guys, keep up the excellent work!
Eagle Music is literally the best music shop I have found -online or bricks-and-mortar. They have a vast array of quality equipment at very reasonable prices. The website is easy to navigate and use. Whenever I've interacted with staff they are friendly and knowledgable. I live in Australia and can say that processing, dispatch and arrival of my goods is very very fast. I really cannot think of any ways they could improve their service. I have already recommended them to all the musicians I know, including random strangers that turn up at sessions. I have to put in a shout out for their banjo strings - I've tried numerous strings from numerous makers over the years, and the Eagle puretone custom irish sets are excellent value for money and are now my go-to. Thanks guys, keep up the excellent work!

Rated 5 out of 5

Derek Halcrow

by on 2018-12-20

Excellent service +++
Excellent service +++

Rated 5 out of 5

Nicholas Brooker

by on 2018-12-19

Excellent service. I'm a gigging musician and I buy strings and all other accessories for my guitars from Eagle music. I have done so for several years now and the service has been faultless each time. Thank you Eagle Music
Excellent service. I'm a gigging musician and I buy strings and all other accessories for my guitars from Eagle music. I have done so for several years now and the service has been faultless each time. Thank you Eagle Music

Rated 5 out of 5

Terry Francis

by on 2018-12-18

Have dealt with Eagle Music before,all ways helpfull the railspikes I ordered well packed and quick delivery. !!! Eagle Music Soar above the rest !!!.
Have dealt with Eagle Music before,all ways helpfull the railspikes I ordered well packed and quick delivery. !!! Eagle Music Soar above the rest !!!.

Rated 5 out of 5

RONALD JORDAN

by on 2018-12-17

Very satisfied with the products and customer service
Very satisfied with the products and customer service

Rated 5 out of 5

Vojslav Ketman

by on 2018-12-17

Always good services
Always good services

Rated 5 out of 5

Peter Aldcroft-Colling

by on 2018-12-16

Prompt response to the order, high quality strings. Thanks
Prompt response to the order, high quality strings. Thanks

Rated 5 out of 5

Anthony Price

by on 2018-12-16

Excellent service.
Excellent service.

Rated 5 out of 5

Sarah Codman

by on 2018-12-16

Excellent prompt service
Excellent prompt service

Rated 5 out of 5

Gordon Jackson

by on 2018-12-16

Excellent, prompt service.
Excellent, prompt service.

Rated 5 out of 5

julia hincks

by on 2018-12-16

excellant service pleased with the product and the useful information you gave me over the phone. the only thing you didnt tell me was that it had been shipped and was on its way but it all worked out very well thankyou
excellant service pleased with the product and the useful information you gave me over the phone. the only thing you didnt tell me was that it had been shipped and was on its way but it all worked out very well thankyou

Rated 5 out of 5

Ian Foster

by on 2018-12-16

A fantastic service, the item arrived within 2 days and was sold at a great price. Would definitely recommend Eagle Music Shop.
A fantastic service, the item arrived within 2 days and was sold at a great price. Would definitely recommend Eagle Music Shop.

Rated 5 out of 5

Chris Moulton

by on 2018-12-15

No problems and quick service -Thank you.
No problems and quick service -Thank you.

Rated 5 out of 5

nicholas buxton

by on 2018-12-15

Everything fine ,good customer service..would certainly recommend you to friends.
Everything fine ,good customer service..would certainly recommend you to friends.

Rated 5 out of 5

James Merry

by on 2018-12-14

The order procedure was straightforward and esay to follow. The choice of products was well presented. The goods arrived in good time and were well packaged. I have had good service from you and would/do recommend Eagle Music Shop to others without hesitation..
The order procedure was straightforward and esay to follow. The choice of products was well presented. The goods arrived in good time and were well packaged. I have had good service from you and would/do recommend Eagle Music Shop to others without hesitation..

Rated 5 out of 5

Geoff Waller

by on 2018-12-14

I have bought items from this company before and have always had good service from them.=
I have no advice on how to improve the service as I have had nothing but good delivery times, good prices and reliable and secure ordering from them.
the ordering system is not at all hard to complete.
Many thanks ***
I have bought items from this company before and have always had good service from them.=
I have no advice on how to improve the service as I have had nothing but good delivery times, good prices and reliable and secure ordering from them.
the ordering system is not at all hard to complete.
Many thanks ***

Rated 5 out of 5

Maria Gordon

by on 2018-12-14

I was delighted with the service from Eagle music. The staff were very helpful and friendly and the delivery service was excellent.I would definitely use this company again and recommend it to others.
I was delighted with the service from Eagle music. The staff were very helpful and friendly and the delivery service was excellent.I would definitely use this company again and recommend it to others.

Rated 5 out of 5

Michael Leznik

by on 2018-12-13

Prompt service and quick delivery. Product well packaged and as advertised. Thanks
Prompt service and quick delivery. Product well packaged and as advertised. Thanks

Rated 5 out of 5

Rick Rutkowski

by on 2018-12-13

Eagle always delivers quickly and efficiently.
Eagle always delivers quickly and efficiently.

Rated 5 out of 5

Isobel Brown

by on 2018-12-13

Excellent service - great item, great value and v prompt dispatch! Thank you
Excellent service - great item, great value and v prompt dispatch! Thank you

Rated 5 out of 5

Sue Biggs

by on 2018-12-13

Excellent service, helpful and efficient.
Excellent service, helpful and efficient.

Rated 5 out of 5

paul evans

by on 2018-12-12

*** here from siveen mandolins , i use eagle music for strings for my custom handcrafted mandolins , octaves mandolins and bouzoukis , a great range of excellent strings that are always in stock , at excellent prices , ,,
*** here from siveen mandolins , i use eagle music for strings for my custom handcrafted mandolins , octaves mandolins and bouzoukis , a great range of excellent strings that are always in stock , at excellent prices , ,,

Rated 5 out of 5

Johan Olin

by on 2018-12-12

Clean webshop with a good selection of instruments & accessories!
Good customer service!
Clean webshop with a good selection of instruments & accessories!
Good customer service!

Rated 5 out of 5

Peter Shaw

by on 2018-12-12

Fantastic service as always
Fantastic service as always

Rated 5 out of 5

Graham Shellard

by on 2018-12-12

I have used Eagle music many times before. The quality of their products and service is first class. I will use them again.
I have used Eagle music many times before. The quality of their products and service is first class. I will use them again.

Rated 5 out of 5

Kathryn Lee

by on 2018-12-12

Absolutely brilliant customer service, I go back to this shop time and time again. They always have time for advice and guidance when purchasing musical instruments. I could not be more pleased withy new banjo. Thanks
Absolutely brilliant customer service, I go back to this shop time and time again. They always have time for advice and guidance when purchasing musical instruments. I could not be more pleased withy new banjo. Thanks

Rated 5 out of 5

Les Worley

by on 2018-12-12

1st class service in every way.!
1st class service in every way.!

Rated 5 out of 5

John Heslop

by on 2018-12-11

I have recently purchased two fairly expensive items from Eagle Music and both times I have experienced exemplary customer service coupled with a personal touch which only comes from being a close family run business that has been trading for a very long time. I would not hesitate in recommending Eagle to anyone needing musical equipment and hope to be a customer long into the future.
I have recently purchased two fairly expensive items from Eagle Music and both times I have experienced exemplary customer service coupled with a personal touch which only comes from being a close family run business that has been trading for a very long time. I would not hesitate in recommending Eagle to anyone needing musical equipment and hope to be a customer long into the future.

Rated 5 out of 5

Gerry Power

by on 2018-12-11

Great service , would gladly recommend to others.
Great service , would gladly recommend to others.

Rated 5 out of 5

Jan Hogevold

by on 2018-12-11

Order arrived promptly and as expected.
Order arrived promptly and as expected.

Rated 5 out of 5

lesley cooke

by on 2018-12-10

Cant fault eagle music from my dealings, first class.
Cant fault eagle music from my dealings, first class.

Rated 5 out of 5

THOMAS LYNCH

by on 2018-12-10

Very fast delivery - impressive!
It’s the right product, and I’m sure it’s great (bought as a Christmas present though, so the acid test is in a couple of weeks).
Very fast delivery - impressive!
It’s the right product, and I’m sure it’s great (bought as a Christmas present though, so the acid test is in a couple of weeks).

Rated 5 out of 5

Michael Adams

by on 2018-12-10

First class as always
First class as always

Rated 5 out of 5

D R Bolton

by on 2018-12-10

very pleased with the quality of the mandolin strings and the speedy delivery.
very pleased with the quality of the mandolin strings and the speedy delivery.

Rated 5 out of 5

Ian Ravenscroft

by on 2018-12-10

Very prompt service
Very prompt service

Rated 5 out of 5

Philip Parker

by on 2018-12-10

Excellent website, services and range of thumb picks!!
Excellent website, services and range of thumb picks!!

Rated 5 out of 5

Philip Parker

by on 2018-12-10

Excellent website, services and range of thumb picks!!
Excellent website, services and range of thumb picks!!

Rated 5 out of 5

Teresa  Taylor

by on 2018-12-10

Found web site and ordering very easy. Happy with the service.
Found web site and ordering very easy. Happy with the service.

Rated 5 out of 5

Mark Nolan

by on 2018-12-10

The harmonica I purchased turned up quickly. The transaction was quick and easy and the product was as described.
The harmonica I purchased turned up quickly. The transaction was quick and easy and the product was as described.

Rated 5 out of 5

Vicki Green

by on 2018-12-09

speedy transaction, good quality item. Thanks
speedy transaction, good quality item. Thanks

Rated 5 out of 5

John Dillon

by on 2018-12-09

Superb, friendly and knowledgeable service. Fast delivery. Instrument superbly set up and played straight out of the box. I thoroughly recommend this company.
Superb, friendly and knowledgeable service. Fast delivery. Instrument superbly set up and played straight out of the box. I thoroughly recommend this company.

Rated 5 out of 5

Richard Stanton

by on 2018-12-09

I would highly recommended Eagle Music for their excellent service. They put their customers first and go that extra mile to please.
I would highly recommended Eagle Music for their excellent service. They put their customers first and go that extra mile to please.

Rated 5 out of 5

ruth spinks

by on 2018-12-09

Excellent fast service. Easy to use website. Many thanks.
Excellent fast service. Easy to use website. Many thanks.

Rated 5 out of 5

David Waugh

by on 2018-12-08

Excellent service by phone or online. Always helpful, speedy delivery cannot fault
Excellent service by phone or online. Always helpful, speedy delivery cannot fault

Rated 5 out of 5

George Abbott

by on 2018-12-07

Excellent service and price.
Excellent service and price.

Rated 5 out of 5

Catriona Gordon

by on 2018-12-05

Clear and helpful website and very speedy delivery
Clear and helpful website and very speedy delivery

Rated 5 out of 5

Graham Durrant

by on 2018-12-05

Excellent customer service.
Excellent customer service.

Rated 5 out of 5

Sheila Leadbeater

by on 2018-12-04

Very satisfied - clear and straightforward ordering system and yes we would recommend you to others - thankyou
Very satisfied - clear and straightforward ordering system and yes we would recommend you to others - thankyou

Rated 5 out of 5

Tony Harris

by on 2018-12-03

excellent service from eagle music,my strings arrived quickly and they were a great price ,thanks
excellent service from eagle music,my strings arrived quickly and they were a great price ,thanks

Rated 5 out of 5

Tim Greaves

by on 2018-12-03

Very quick dispatch, well packed, good choice of couriers, great delivery info in transit, would be more than happy to buy from Eagle again.
Very quick dispatch, well packed, good choice of couriers, great delivery info in transit, would be more than happy to buy from Eagle again.

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5567 ratings
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