Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 5075

Brian Lane

by on 2018-05-21

Satisfied with all specks of service.
Satisfied with all specks of service.

Rated 5 out of 5

Francis Sellors

by on 2018-05-03

I love Eagle Music ! There prices are very competitive, they stock a great range, and they are quick at delivering

I love Eagle Music ! There prices are very competitive, they stock a great range, and they are quick at delivering

Rated 5 out of 5

Andy Harvey

by on 2018-05-01

Very clear online ordering procedure. Easy to find exactly what I wanted. Arrive when you said it would - and what's more, it works!
Very clear online ordering procedure. Easy to find exactly what I wanted. Arrive when you said it would - and what's more, it works!

Rated 5 out of 5

Robert Liversidge

by on 2018-04-25

Excellent prompt delivery and well packaged parcelling. Full marks to the team at Eagle Music Shop.
Excellent prompt delivery and well packaged parcelling. Full marks to the team at Eagle Music Shop.

Rated 5 out of 5

Martin  Hartup

by on 2018-04-18

Arrived the day after I placed the order. Can’t get quicker than that. Very good on advice. Great.
Arrived the day after I placed the order. Can’t get quicker than that. Very good on advice. Great.

Rated 5 out of 5

Neal Baker

by on 2018-04-18

Excellent and very speedy service.
Thank you
&128578;
Excellent and very speedy service.
Thank you
&128578;

Rated 5 out of 5

Ron King

by on 2018-04-05

I have wanted to play the banjo for some time and deciding that it was time for a new dimension to my music I searched the web for guidance regading the instrument that I should buy. I was impressed with the advice from eagle and deering so I felt that this was where my investment should be made. I ordered my deering goodtime banjo and it arrived the next day. I removed it from the box and it was in tune and whats more, it was immediately playable. I was impressed by the quality of the instrument and the fact that I could immediately start learning to play the instrument as it was set up well. Thank you Eagle and Deering, I am delighted with my purchase and the service provided.
I have wanted to play the banjo for some time and deciding that it was time for a new dimension to my music I searched the web for guidance regading the instrument that I should buy. I was impressed with the advice from eagle and deering so I felt that this was where my investment should be made. I ordered my deering goodtime banjo and it arrived the next day. I removed it from the box and it was in tune and whats more, it was immediately playable. I was impressed by the quality of the instrument and the fact that I could immediately start learning to play the instrument as it was set up well. Thank you Eagle and Deering, I am delighted with my purchase and the service provided.

Rated 5 out of 5

Norman  Fletcher

by on 2018-03-20

On line ordering procedure was clear and simple. Communication from Eagle music was excellent and kept me fully up to date. Uke arrived on the date stated, and was the best packed parcel I have ever received. I would definitely recommend this company. Uke was as described on the site, and was ready to play straight out of the box.
On line ordering procedure was clear and simple. Communication from Eagle music was excellent and kept me fully up to date. Uke arrived on the date stated, and was the best packed parcel I have ever received. I would definitely recommend this company. Uke was as described on the site, and was ready to play straight out of the box.

Rated 5 out of 5

Kirby Watson

by on 2018-03-11

Service was quick & good & price was reasonable. The only reason I haven't given 5 stars is that on arrival one of the clasps around the banjo rim was obviously loose & rattling. Because of this I don't know if the banjo was inspected & set up properly before it left the shop.

I would definitely recommend Eagle Music to anyone wanting to buy a banjo or other instrument.
Service was quick & good & price was reasonable. The only reason I haven't given 5 stars is that on arrival one of the clasps around the banjo rim was obviously loose & rattling. Because of this I don't know if the banjo was inspected & set up properly before it left the shop.

I would definitely recommend Eagle Music to anyone wanting to buy a banjo or other instrument.

Rated 4 out of 5

Cameron Urquhart

by on 2018-02-24

Always a professional and fast service.
Always a professional and fast service.

Rated 5 out of 5

STEPHEN MEDLER

by on 2018-02-24

The service i received was very professional. the delivery was on time and a very polite telephone manner.
I would definitely recommend Eagle Music.
The service i received was very professional. the delivery was on time and a very polite telephone manner.
I would definitely recommend Eagle Music.

Rated 5 out of 5

Rodger Reeve

by on 2018-02-22

More than Good and better than Excellent

Thank You:
More than Good and better than Excellent

Thank You:

Rated 5 out of 5

D T  Forster

by on 2018-02-20

But for a few problems receiving my order, (did not show it was out of stock on web site ) I find the staff very helpful. I have no problem recommending you to family and friends. Thank you.
But for a few problems receiving my order, (did not show it was out of stock on web site ) I find the staff very helpful. I have no problem recommending you to family and friends. Thank you.

Rated 4 out of 5

CHRISTOPHER IAN WALDRUM

by on 2018-02-14

Absolutely first class service. I ordered several items separately. Eagle music sent me an email saying they would refund the postage charges and combine my order. Received the goods the next day (I live on the Isle of Man). All very well packaged and in perfect condition.

Absolutely first class service. I ordered several items separately. Eagle music sent me an email saying they would refund the postage charges and combine my order. Received the goods the next day (I live on the Isle of Man). All very well packaged and in perfect condition.

Rated 5 out of 5

CHRISTOPHER IAN WALDRUM

by on 2018-02-14

Absolutely first class service. I ordered several items separately. Eagle music sent me an email saying they would refund the postage charges and combine my order. Received the goods the next day (I live on the Isle of Man). All very well packaged and in perfect condition.
Absolutely first class service. I ordered several items separately. Eagle music sent me an email saying they would refund the postage charges and combine my order. Received the goods the next day (I live on the Isle of Man). All very well packaged and in perfect condition.

Rated 5 out of 5

Francis Sellors

by on 2018-02-03

Love dealing with this firm.
Their prices are very competitive, and their delivery service is so fast.
Excelllent all round.
Love dealing with this firm.
Their prices are very competitive, and their delivery service is so fast.
Excelllent all round.

Rated 5 out of 5

Stephen Layton-Scott

by on 2018-02-03

There is nothing to improve.
There is nothing to improve.

Rated 5 out of 5

Emma dwyer

by on 2018-01-31

The staff were really helpful, and my order came with in few days
The staff were really helpful, and my order came with in few days

Rated 5 out of 5

Roger Lewis

by on 2018-01-30

Prompt delivery of t,he items I wanted at a competitive price.
Have used Eagle before and will doagain.
Prompt delivery of t,he items I wanted at a competitive price.
Have used Eagle before and will doagain.

Rated 5 out of 5

Nigel Hubert

by on 2018-01-29

Excellent service. Very helpfful and obliging. I would reccomend them to anybody

Excellent service. Very helpfful and obliging. I would reccomend them to anybody

Rated 5 out of 5

David Tait

by on 2018-01-28

Fast delivery. A1 product
Fast delivery. A1 product

Rated 5 out of 5

Mr A Smith

by on 2018-01-28

Excellent service, highly recommended.
Excellent service, highly recommended.

Rated 5 out of 5

adam rushton

by on 2018-01-27

Speedy service. Great assistance over the phone. Actual banjo players selling banjos, not just some call centre.
Speedy service. Great assistance over the phone. Actual banjo players selling banjos, not just some call centre.

Rated 5 out of 5

Geoff Pegg

by on 2018-01-27

Very good service with quick delivery.
Very good service with quick delivery.

Rated 5 out of 5

Adrian Fletcher

by on 2018-01-27

I've bought several harmonicas and a Deering Boston B6 Banjo from Eagle Music and found them to have good communications and quick delivery.
I've bought several harmonicas and a Deering Boston B6 Banjo from Eagle Music and found them to have good communications and quick delivery.

Rated 5 out of 5

Huw palmer

by on 2018-01-27

Excellent old fashioned English customer service, it can not be beaten. Buy with absolute confidence, quality products at reasonable cost, you will not find a better company.
No I am not paid commission and I am not related to the owner.
Excellent old fashioned English customer service, it can not be beaten. Buy with absolute confidence, quality products at reasonable cost, you will not find a better company.
No I am not paid commission and I am not related to the owner.

Rated 5 out of 5

michael brady

by on 2018-01-27

Very impressive website with competitive prices and
fast service.
Very impressive website with competitive prices and
fast service.

Rated 5 out of 5

malcolm moorcroft

by on 2018-01-27

Yes l would recommend you to other users

Yes l would recommend you to other users

Rated 5 out of 5

Grace Wright

by on 2018-01-27

I was very happy with my online order. It arrived quickly and was well packaged. I thought the product was reasonably priced and appreciated the free setup as this was not offered by many other retailers. The product itself (a ukulele) plays beautifully. I would definitely order from this shop again.
I was very happy with my online order. It arrived quickly and was well packaged. I thought the product was reasonably priced and appreciated the free setup as this was not offered by many other retailers. The product itself (a ukulele) plays beautifully. I would definitely order from this shop again.

Rated 5 out of 5

TM Thorne

by on 2018-01-27

I find the service and attention to detail is exceptional. As a harmonica player I have found it difficult to find retailers that know the instrument. This isn't the case with Eagle, they are helpful and knowledgeable in equal measures. If you are a devotee of the gob-iron then I recommend you give Eagle Music a try, they are as good as any of the specialist harmonica dealers, and their prices are good.
I find the service and attention to detail is exceptional. As a harmonica player I have found it difficult to find retailers that know the instrument. This isn't the case with Eagle, they are helpful and knowledgeable in equal measures. If you are a devotee of the gob-iron then I recommend you give Eagle Music a try, they are as good as any of the specialist harmonica dealers, and their prices are good.

Rated 5 out of 5

dave hunt

by on 2018-01-27

No problems,first class service.
No problems,first class service.

Rated 5 out of 5

John McAllister

by on 2018-01-27

Order came in quick time.
I am well pleased with the service and the product I bought - harmonica harness.
Order came in quick time.
I am well pleased with the service and the product I bought - harmonica harness.

Rated 5 out of 5

Bernard Keith Pell

by on 2017-12-20

The service provided by Eagle Music was first class during the placing of my order, during follow up telephone calls regarding my order and regarding the delivery of my order.
I would definitely recommend Eagle Music to other people.
The service provided by Eagle Music was first class during the placing of my order, during follow up telephone calls regarding my order and regarding the delivery of my order.
I would definitely recommend Eagle Music to other people.

Rated 5 out of 5

colin davis

by on 2017-12-20

Excellent service and delivery
Excellent service and delivery

Rated 5 out of 5

Marc Hoyle

by on 2017-12-06

*** was very helpful ,friendly & efficient.
*** was very helpful ,friendly & efficient.

Rated 5 out of 5

Marc Hoyle

by on 2017-12-06

*** was very helpful ,friendly & efficient.
*** was very helpful ,friendly & efficient.

Rated 5 out of 5

john mount

by on 2017-12-05

I have no complaints at all.
The transaction was painless and faultless. It was fast and comunication excellent
I have no complaints at all.
The transaction was painless and faultless. It was fast and comunication excellent

Rated 5 out of 5

Herbert Johnson

by on 2017-11-26

The Uke hard case was excellent
just what I wanted service and delivery I
could not fault.
Thank You
***
The Uke hard case was excellent
just what I wanted service and delivery I
could not fault.
Thank You
***

Rated 5 out of 5

James Duffie

by on 2017-11-21

Rang them to find out if I placed an order for a Banjo when it would arrive. Quickly checked and confirmed it would be next day or when I wanted it. Came next day as promised well setup and ready to play. Very pleased and happy to recommend
Rang them to find out if I placed an order for a Banjo when it would arrive. Quickly checked and confirmed it would be next day or when I wanted it. Came next day as promised well setup and ready to play. Very pleased and happy to recommend

Rated 5 out of 5

R W  Cooper

by on 2017-11-20

there is no need for improvements,

the current system works very well,

do not muck about with things that do not need it.
there is no need for improvements,

the current system works very well,

do not muck about with things that do not need it.

Rated 5 out of 5

Shirley Spencer

by on 2017-11-15

product excellent service excellent will use this music store again
product excellent service excellent will use this music store again

Rated 5 out of 5

Christine McKay

by on 2017-11-14

Prompt service, all as promised at payment. Will def use again.
Prompt service, all as promised at payment. Will def use again.

Rated 5 out of 5

Michael Sturgeon

by on 2017-11-13

Eagle Music is the best music shop in Britain for the banjo, in both choice and expertise of the staff. The attention you receive is great, you are welcomed and treated as a friend from the moment you walk in.
Eagle Music is the best music shop in Britain for the banjo, in both choice and expertise of the staff. The attention you receive is great, you are welcomed and treated as a friend from the moment you walk in.

Rated 5 out of 5

Stewart Fish

by on 2017-11-13

Excellent service, very well packaged and sent promptly. Banjo was also very well set up. Very happy; 100% recommendation.
Excellent service, very well packaged and sent promptly. Banjo was also very well set up. Very happy; 100% recommendation.

Rated 5 out of 5

Jean Molyneux

by on 2017-11-13

Fantastic service, very helpful and knowledgeable staff.
Fantastic service, very helpful and knowledgeable staff.

Rated 5 out of 5

Dave Hoyle

by on 2017-11-06

Make sure that any orders are right before completion and delivery is commenced. I would recommend Eagle Music to my friends and relatives. Customer support is superlative and second to none.
Make sure that any orders are right before completion and delivery is commenced. I would recommend Eagle Music to my friends and relatives. Customer support is superlative and second to none.

Rated 5 out of 5

Gavin Duenas

by on 2017-11-06

Excellent service, quality instrument. Highest recommendation
Excellent service, quality instrument. Highest recommendation

Rated 5 out of 5

Steven Owen

by on 2017-11-03

I rang up to enquire about availability of some bass strings, within 30 mins they were in the post on their way to me. Excellent service.
I rang up to enquire about availability of some bass strings, within 30 mins they were in the post on their way to me. Excellent service.

Rated 5 out of 5

Harold Laurence Anderson

by on 2017-11-03

You are stars - good prices - great service
You are stars - good prices - great service

Rated 4 out of 5

Angus Walker

by on 2017-11-03

your performance was A1
your performance was A1

Rated 5 out of 5

Audrey Litterick

by on 2017-11-02

The service was exceptionally fast and efficient and I would definitely use Eagle Music again. Brilliant!
The service was exceptionally fast and efficient and I would definitely use Eagle Music again. Brilliant!

Rated 5 out of 5

Robert Maes

by on 2017-10-26

My package arrived in Belgium today after only a few days. All in perfect condition
My package arrived in Belgium today after only a few days. All in perfect condition

Rated 5 out of 5

Wilson Smeaton

by on 2017-10-25

Ordering was straightforward and easy; pleased to note that Paypal payment was available.
Delivery occurred in reasonable time, although no tracking was available.
,. The item was exactly as per catalog and packaging was sufficient and not excessive.
I recommend this company, not least because they seem to stock some items that are not easy to find elsewhere.
Ordering was straightforward and easy; pleased to note that Paypal payment was available.
Delivery occurred in reasonable time, although no tracking was available.
,. The item was exactly as per catalog and packaging was sufficient and not excessive.
I recommend this company, not least because they seem to stock some items that are not easy to find elsewhere.

Rated 5 out of 5

leslie webb

by on 2017-10-25

probably the best customer service i have experienced.cant say any better than that
probably the best customer service i have experienced.cant say any better than that

Rated 5 out of 5

mark falconer berry

by on 2017-10-25

Perfect to deal with. Love my banjo delivery perfect too
Perfect to deal with. Love my banjo delivery perfect too

Rated 5 out of 5

christine callaghan

by on 2017-10-23

No problems - items always as described - would definitely recommend
No problems - items always as described - would definitely recommend

Rated 5 out of 5

David Mylett

by on 2017-10-20

Excellent service ordered online came next day Deering Goodtime 2 Tenor Banjo with resonator came well packaged and well protected ,was set up as requested for Irish music and with just a quick tune up of the strings played beautifully
Excellent service ordered online came next day Deering Goodtime 2 Tenor Banjo with resonator came well packaged and well protected ,was set up as requested for Irish music and with just a quick tune up of the strings played beautifully

Rated 5 out of 5

Greg Godden

by on 2017-10-17

Eagle Music provide a very competitive range of musical instruments and equipment together with a first class delivery system. I play Blues Harmonica and would recommend Eagle based upon my experience.
Eagle Music provide a very competitive range of musical instruments and equipment together with a first class delivery system. I play Blues Harmonica and would recommend Eagle based upon my experience.

Rated 5 out of 5

Francis Robinson

by on 2017-10-16

orderd L/H thumb picks great product as described, i live in Spain, delivery exellent.
orderd L/H thumb picks great product as described, i live in Spain, delivery exellent.

Rated 5 out of 5

Lis Birrane

by on 2017-10-15

Please ensure the following review is unattributed:

The service was super efficient and the delivery prompt. The staff were friendly, patient and helpful and i am most grateful for their advice. I love the product (a banjo uke) which was set up beautifully, as promised.
I would definitely recommend eagle music and would buy from them again.
Please ensure the following review is unattributed:

The service was super efficient and the delivery prompt. The staff were friendly, patient and helpful and i am most grateful for their advice. I love the product (a banjo uke) which was set up beautifully, as promised.
I would definitely recommend eagle music and would buy from them again.

Rated 5 out of 5

terry bailey

by on 2017-10-15

All of my banjo ordering is on line,there is no-where local,
and now that i've got used to it, it's straight forward.
I've all ways found Eagle to be helpful and i know i've caused head-aches for you at times.
The one thing that niggles, a little, is postage,Some firms (if i spend ***) postage is free.
I must make the effort to come and see you all some time.

All the best,
***
All of my banjo ordering is on line,there is no-where local,
and now that i've got used to it, it's straight forward.
I've all ways found Eagle to be helpful and i know i've caused head-aches for you at times.
The one thing that niggles, a little, is postage,Some firms (if i spend ***) postage is free.
I must make the effort to come and see you all some time.

All the best,
***

Rated 4 out of 5

Robb Marriott

by on 2017-10-15

As described and delivered very quickly
As described and delivered very quickly

Rated 5 out of 5

Tara Connolly

by on 2017-10-15

Very quick delivery. Great customer support. A lovely banjo. Thank you very much.
Very quick delivery. Great customer support. A lovely banjo. Thank you very much.

Rated 5 out of 5

Neil Piper

by on 2017-10-15

Latest order got the usual efficient prompt response and well packed delivery. Recommended.
Latest order got the usual efficient prompt response and well packed delivery. Recommended.

Rated 5 out of 5

thomas.david skerry

by on 2017-10-15

Very good service I have used Eagle music a number of times and have always been very pleased Thanks ***
Very good service I have used Eagle music a number of times and have always been very pleased Thanks ***

Rated 5 out of 5

Brian Taylor

by on 2017-10-15

Your service is excellent,I have been a customer for some time and had excellent service every time.

***
Your service is excellent,I have been a customer for some time and had excellent service every time.

***

Rated 5 out of 5

James White

by on 2017-10-12

I am learning fingerpicking on guitar. Because my nails are not in the best condition I would like, I tried acrylic coatings on them. These did not prove very successful and I browsed the net and tried many different types of fingerpicks until I found eagle music who supply the Kelly freedom picks. Without any doubt these are far superior to any others I have used. Ordering was very easy and the staff very helpful, whatever your needs this shop will be willing to help and advise.
***
I am learning fingerpicking on guitar. Because my nails are not in the best condition I would like, I tried acrylic coatings on them. These did not prove very successful and I browsed the net and tried many different types of fingerpicks until I found eagle music who supply the Kelly freedom picks. Without any doubt these are far superior to any others I have used. Ordering was very easy and the staff very helpful, whatever your needs this shop will be willing to help and advise.
***

Rated 5 out of 5

Mikko Sonninen

by on 2017-10-12

Nice product range and good service!
Nice product range and good service!

Rated 4 out of 5

Kirill Maruev

by on 2017-10-11

The package with harmonic was sent to me really quickly so i think you may choose this service cause of its convenience.
The package with harmonic was sent to me really quickly so i think you may choose this service cause of its convenience.

Rated 5 out of 5

Ruud van der Eerden

by on 2017-10-11

The first order I placed with you - in July 2015 - were two railroad spike sets, together ***. To my surprise I received, without asking for it, a detailed how to( ...) with the order.
That set the tone for my opinion about you, and it has not changed so far.
Kind regards,
***
The first order I placed with you - in July 2015 - were two railroad spike sets, together ***. To my surprise I received, without asking for it, a detailed how to( ...) with the order.
That set the tone for my opinion about you, and it has not changed so far.
Kind regards,
***

Rated 4 out of 5

merrion wood

by on 2017-10-10

Easy great service.
Easy great service.

Rated 5 out of 5

BRIAN   LAWRENCE BEATTIE

by on 2017-10-10

I cannot think of any areas what need improving .I have always had excellent service from eagle music that's why I tend to stick to them for any of my music needs . I would not hesitate to recommend them to others .the times I have been in touch with them I have found the staff very helpful
I cannot think of any areas what need improving .I have always had excellent service from eagle music that's why I tend to stick to them for any of my music needs . I would not hesitate to recommend them to others .the times I have been in touch with them I have found the staff very helpful

Rated 5 out of 5

Wilf Burgess

by on 2017-10-10

A quick rapidly delivered, pain free purchase. Thank you.
A quick rapidly delivered, pain free purchase. Thank you.

Rated 5 out of 5

Alan Reece

by on 2017-10-09

Satisfied with thr order procedure.
Satisfied with the service provided and would recommend
Eaglemusic to others.
Satisfied with thr order procedure.
Satisfied with the service provided and would recommend
Eaglemusic to others.

Rated 5 out of 5

Peter Johnson

by on 2017-10-09

Very happy. Items despatched promptly with a courteous note.
Very happy. Items despatched promptly with a courteous note.

Rated 5 out of 5

Alistair McFadzen

by on 2017-10-09

Very satisfied with the service provided by Eagle Music.
Very satisfied with the service provided by Eagle Music.

Rated 5 out of 5

Martin Bird

by on 2017-10-08

lots of care and a speedy delivery of my pennies ( £*** ) order. better range of picks than any other shop I found
lots of care and a speedy delivery of my pennies ( £*** ) order. better range of picks than any other shop I found

Rated 5 out of 5

Sagat Guirey

by on 2017-10-08

Great thumpick great service thanks
Great thumpick great service thanks

Rated 5 out of 5

Wayne Bendon

by on 2017-10-07

exellent sercice
exellent sercice

Rated 5 out of 5

Tony Finney

by on 2017-10-06

Thank you Eaglemusic for a very good sevice i will recomend you to all my friends, you are the musicians best friend ,cheers Tony Finney
Thank you Eaglemusic for a very good sevice i will recomend you to all my friends, you are the musicians best friend ,cheers Tony Finney

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5177 ratings
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