Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 5558

Robert Liversidge

by on 2019-05-21

Item arrived on time and undamaged.
Item arrived on time and undamaged.

Rated 5 out of 5

Kathryn Symonds

by on 2019-05-20

Excellent service - thanks
Excellent service - thanks

Rated 5 out of 5

Neil Thomas

by on 2019-05-20

I am a returning customer ,great service, quick delivery no fuss . I will be back .
I am a returning customer ,great service, quick delivery no fuss . I will be back .

Rated 5 out of 5

Steve Harding

by on 2019-05-20

superb service throughout.. very pleasant to deal with on the phone when ordering and took the trouble to listen to what I needed. Goods delivered when promised, and the instrument was beautifully set up. Customer support, first class. Will use again and recommend to others.
superb service throughout.. very pleasant to deal with on the phone when ordering and took the trouble to listen to what I needed. Goods delivered when promised, and the instrument was beautifully set up. Customer support, first class. Will use again and recommend to others.

Rated 5 out of 5

Jack  Scott

by on 2019-05-19

Great Service and good quality
Great Service and good quality

Rated 5 out of 5

Hans-Peter Keller

by on 2019-05-16

What I am allowed to hold in my hands is first class. The banjo looks good and feels good. Just keeping it is a pleasure. After even the most intensive search there is not a flaw.

The sound is stunning. For me it is crisp, despite the open back, quite loud and really pleasant. I did not think that the instrument out of the box is so well pre-set. Even in the highest frets the tones are clean.

I will certainly enjoy this instrument for many years. A 100% buy recommendation.
Many thanks to Deering for building such a great banjo and many thanks to Eagle Music Shop for importing, good service and very good and safe packaging.
Best regards
*** from Germany
What I am allowed to hold in my hands is first class. The banjo looks good and feels good. Just keeping it is a pleasure. After even the most intensive search there is not a flaw.

The sound is stunning. For me it is crisp, despite the open back, quite loud and really pleasant. I did not think that the instrument out of the box is so well pre-set. Even in the highest frets the tones are clean.

I will certainly enjoy this instrument for many years. A 100% buy recommendation.
Many thanks to Deering for building such a great banjo and many thanks to Eagle Music Shop for importing, good service and very good and safe packaging.
Best regards
*** from Germany

Rated 5 out of 5

Joseph Callaghan

by on 2019-05-14

This is the first time that I have purchased a product from Eagle Music and I have to say that I was pleasantly surprised with the overall experience. Great communication, friendly service, great product (banjo) and very good price. The banjo arrived well packaged and had been professionally set up ready for use. Will definitely use again in the future. As a guitar player for many years I have experienced good and bad online services, this company are up there with the best!
This is the first time that I have purchased a product from Eagle Music and I have to say that I was pleasantly surprised with the overall experience. Great communication, friendly service, great product (banjo) and very good price. The banjo arrived well packaged and had been professionally set up ready for use. Will definitely use again in the future. As a guitar player for many years I have experienced good and bad online services, this company are up there with the best!

Rated 5 out of 5

John Bartlett

by on 2019-05-12

Good service! Very pleased with the way it was delivered.
Good service! Very pleased with the way it was delivered.

Rated 5 out of 5

Maurice Hickey

by on 2019-05-11

Ordered banjo hooks to carry out a bit of a restoration job on a Dulcetta Banjo Ukulele (circa 1920 - 30) I was given. Hooks arrived in good time, great communication and well priced.

Many thanks Eagle Music

Best regards

***
Ordered banjo hooks to carry out a bit of a restoration job on a Dulcetta Banjo Ukulele (circa 1920 - 30) I was given. Hooks arrived in good time, great communication and well priced.

Many thanks Eagle Music

Best regards

***

Rated 5 out of 5

R Farquhar

by on 2019-05-08

Excellent shop, quick delivery, straightforward service
Excellent shop, quick delivery, straightforward service

Rated 5 out of 5

seamus mc gowan

by on 2019-05-08

excellent service ..do you paddy richter tune the small Suzuki harmonicas
this is not the right forum for the query but what the hell
keep up the great work
excellent service ..do you paddy richter tune the small Suzuki harmonicas
this is not the right forum for the query but what the hell
keep up the great work

Rated 5 out of 5

Keith Stansfield

by on 2019-05-06

Poor performance from the mute. Maybe better made from brass. *** mute far better.
Poor performance from the mute. Maybe better made from brass. *** mute far better.

Rated 3 out of 5

Stephen Sanderson

by on 2019-05-06

Reliable.
Reliable.

Rated 5 out of 5

Martin Brennan

by on 2019-05-05

would recommend to others
would recommend to others

Rated 5 out of 5

T david White

by on 2019-04-30

Good service. No problems.
Good service. No problems.

Rated 5 out of 5

Michael West

by on 2019-04-29

Excellent customer service and great products
Excellent customer service and great products

Rated 5 out of 5

Kevin Ryan

by on 2019-04-29

Not much room for improvement I think!

Great, efficient service as always from Eagle Music Shop matched with good old Yorkshire hospitality, helpfulness and top class customer service.

Keep it up!
Not much room for improvement I think!

Great, efficient service as always from Eagle Music Shop matched with good old Yorkshire hospitality, helpfulness and top class customer service.

Keep it up!

Rated 5 out of 5

John Lammin

by on 2019-04-29

As always, very satisfied with the service and theproduct
As always, very satisfied with the service and theproduct

Rated 5 out of 5

Andrew J Steen

by on 2019-04-28

Speedy delivery from one of the few online vendors of Fred Kelly picks in the UK.
Speedy delivery from one of the few online vendors of Fred Kelly picks in the UK.

Rated 5 out of 5

Clive Quick

by on 2019-04-28

Excellent service. Rapid and reasonably priced delivery. I can't fault it
Excellent service. Rapid and reasonably priced delivery. I can't fault it

Rated 5 out of 5

Robert Matthews

by on 2019-04-28

Quick and straightforward as always.
Quick and straightforward as always.

Rated 5 out of 5

Gary Biggam

by on 2019-04-23

Always good quality items. Very happy.
Always good quality items. Very happy.

Rated 5 out of 5

Sandar Bunn

by on 2019-04-23

The harmonica I bought was easy to order and good delivery time
The harmonica I bought was easy to order and good delivery time

Rated 4 out of 5

Ian Linton

by on 2019-04-23

I buy all my strings for guitar, banjo, bouzouki and mandolin from Eagle Music. It's easy to order, prices are good, delivery quick and strings are good quality. Also got some useful advice on the right strings for a short-scale tenor banjo. Would definitely recommend.
I buy all my strings for guitar, banjo, bouzouki and mandolin from Eagle Music. It's easy to order, prices are good, delivery quick and strings are good quality. Also got some useful advice on the right strings for a short-scale tenor banjo. Would definitely recommend.

Rated 5 out of 5

Debbie Edwards

by on 2019-04-23

Arrived promptly and well packed. Excellent thanks
Arrived promptly and well packed. Excellent thanks

Rated 5 out of 5

Garry Rushworth

by on 2019-04-23

every thing good.
every thing good.

Rated 5 out of 5

Petr Soukup

by on 2019-04-22


I am very satisfied

I am very satisfied

Rated 5 out of 5

James Rowe

by on 2019-04-22

Prompt no hassle service would recommend to all
Prompt no hassle service would recommend to all

Rated 5 out of 5

Alan Hume

by on 2019-04-22

Items arrived promptly and well packed.
Items arrived promptly and well packed.

Rated 5 out of 5

David Purcell

by on 2019-04-21

Very quick turn around , received imdeiate confirmation and then prodipuct within a few days. . Excellent service
Very quick turn around , received imdeiate confirmation and then prodipuct within a few days. . Excellent service

Rated 5 out of 5

Dale Tolley

by on 2019-04-21

No problems with eagle music excellent .
No problems with eagle music excellent .

Rated 5 out of 5

Philip Dale

by on 2019-04-21

Completely satisfied, Excellent service ! Will recommend.
Completely satisfied, Excellent service ! Will recommend.

Rated 5 out of 5

simon runcorn

by on 2019-04-20

Excellent, speedy service and, in my case, with the best (left handed) thumbpicks and banjos!
Excellent, speedy service and, in my case, with the best (left handed) thumbpicks and banjos!

Rated 5 out of 5

roy pegrum

by on 2019-04-19

I have used eagle music before,they are always
helpful, and a safe site.
I have used eagle music before,they are always
helpful, and a safe site.

Rated 5 out of 5

Robert Woodland

by on 2019-04-17

I was very happy with the service provided and would certainly use Eagle Music again.
I was very happy with the service provided and would certainly use Eagle Music again.

Rated 5 out of 5

Mrs Rosemary  Papadopoulou

by on 2019-04-17

I have just received the finger plectrum, large size. I had a little strum with it on my Uke - seems fine. Not such hard plastic as the one i have at the moment = nicer sound.
I have just received the finger plectrum, large size. I had a little strum with it on my Uke - seems fine. Not such hard plastic as the one i have at the moment = nicer sound.

Rated 5 out of 5

Peter Wright

by on 2019-04-16

Would recommend to anyone!
Would recommend to anyone!

Rated 5 out of 5

Michael Allchorne

by on 2019-04-16

I was very pleased with the service ,being kept informed .I would recommend you.

Thank you ***
I was very pleased with the service ,being kept informed .I would recommend you.

Thank you ***

Rated 5 out of 5

Pete Mathison

by on 2019-04-16

Excellent!
Excellent!

Rated 5 out of 5

clive thomas

by on 2019-04-16

very satisfied with all aspects of ordering items and would recommend to others
very satisfied with all aspects of ordering items and would recommend to others

Rated 5 out of 5

raymond bury

by on 2019-04-16

Great service and great prices. I highly recommend eagle music and will most definitely be using them again.
Great service and great prices. I highly recommend eagle music and will most definitely be using them again.

Rated 5 out of 5

Andrew  Saunders

by on 2019-04-15

I have used this shop for many years both online and in the store. I have always been happy with the service and products.
I have used this shop for many years both online and in the store. I have always been happy with the service and products.

Rated 5 out of 5

Tom Regan-Atkins

by on 2019-04-15

Fast service. Arrived safely in my secure place. The reviews helped me choose them. Banjo is magnificent
Thanks
Fast service. Arrived safely in my secure place. The reviews helped me choose them. Banjo is magnificent
Thanks

Rated 5 out of 5

DAVID BLISS

by on 2019-04-14

excellent product worth the price, bought cheaper product
total rubbish put them in the bin what's cheap turned out to be expensive.
excellent product worth the price, bought cheaper product
total rubbish put them in the bin what's cheap turned out to be expensive.

Rated 5 out of 5

Stephen Dibb

by on 2019-04-14

Excellent service again with a very efficient order procedure.
I have purchased from Eagle Music via the internet a few times over the past few years and on each occasion experienced good quality products well packaged and promptly delivered.
I have no qualms in recommending their products and services and regularly refer friends in my music circle to this company.
Excellent service again with a very efficient order procedure.
I have purchased from Eagle Music via the internet a few times over the past few years and on each occasion experienced good quality products well packaged and promptly delivered.
I have no qualms in recommending their products and services and regularly refer friends in my music circle to this company.

Rated 5 out of 5

Hilary Robinson

by on 2019-04-13

The service is fast and accurate. What more can I say?
The service is fast and accurate. What more can I say?

Rated 5 out of 5

Noreen  Day

by on 2019-04-13

I found it easy to order and pay on the site. I had searched for what I wanted and your site did not appear but my friend had ordered the same item so I got the site name from him. Received item very quickly and very happy with it. Envelope a little insecure but it didn’t affect my purchase which was lightweight. Thanks
I found it easy to order and pay on the site. I had searched for what I wanted and your site did not appear but my friend had ordered the same item so I got the site name from him. Received item very quickly and very happy with it. Envelope a little insecure but it didn’t affect my purchase which was lightweight. Thanks

Rated 5 out of 5

Ray Bell

by on 2019-04-13

Excellent, reliable provider.
Excellent, reliable provider.

Rated 5 out of 5

Graham Bellinger

by on 2019-04-09

Excellent range of products and speedy delivery thanks
Excellent range of products and speedy delivery thanks

Rated 5 out of 5

keith Beharrell

by on 2019-04-08

Fast and efficient service. Thank you
Fast and efficient service. Thank you

Rated 5 out of 5

Steve Flannigan

by on 2019-04-08

Brilliant Great service excellent product, communication,and delivery keep up the good work thank you
Brilliant Great service excellent product, communication,and delivery keep up the good work thank you

Rated 5 out of 5

Andrew Tranter

by on 2019-04-08

Price was good, delivery time excellent! Only negative is that the items aren’t well packaged.....fortunately they arrived safely but it could have been otherwise!
Price was good, delivery time excellent! Only negative is that the items aren’t well packaged.....fortunately they arrived safely but it could have been otherwise!

Rated 4 out of 5

Alan Hume

by on 2019-04-08

Goods arrived in 2 working days well wrapped and as described. A phone query was answered knowledgeable and with courtesy.
Goods arrived in 2 working days well wrapped and as described. A phone query was answered knowledgeable and with courtesy.

Rated 4 out of 5

suzie Vallily

by on 2019-04-08

Quick delivery and very good communications.
Quick delivery and very good communications.

Rated 5 out of 5

John Lynch

by on 2019-04-08

Incorrect item sent to me. You are unable to get the correct item to me in time for birthday. Disappointing. Poor service.
Incorrect item sent to me. You are unable to get the correct item to me in time for birthday. Disappointing. Poor service.

Rated 2 out of 5

christopher wright

by on 2019-04-08

Eagle music is the only place I buy my acoustic strings. The reason for this is the the choice and quality of your handmade strings. Plus a top notch service and easy PayPal payment system.
Happy Customer.
Eagle music is the only place I buy my acoustic strings. The reason for this is the the choice and quality of your handmade strings. Plus a top notch service and easy PayPal payment system.
Happy Customer.

Rated 5 out of 5

Steve Gillman

by on 2019-04-08

Difficult to say how you could improve. Easy to use website and very fast service.
Many thanks
Difficult to say how you could improve. Easy to use website and very fast service.
Many thanks

Rated 5 out of 5

Frances Meitz

by on 2019-04-08

The same day I ordered the item was shipped. Could it be any better? Just perfect! Thank you very much indeed!!!
The same day I ordered the item was shipped. Could it be any better? Just perfect! Thank you very much indeed!!!

Rated 5 out of 5

Lesley Brumwell

by on 2019-04-08

No issues.
No issues.

Rated 5 out of 5

Jeff Taylor

by on 2019-04-07

Personal care on the phone
Personal care on the phone

Rated 4 out of 5

Tony Boland

by on 2019-04-07

Have been buying imusical Instruments & ancillary objects from Eagle Music for over ten years and always found them knowledgeable, friendly and a pleasure to deal with.
***
Have been buying imusical Instruments & ancillary objects from Eagle Music for over ten years and always found them knowledgeable, friendly and a pleasure to deal with.
***

Rated 5 out of 5

Chris Mills

by on 2019-04-07

Very good as always. Clear and detailed service. Always have the right thing.
Very good as always. Clear and detailed service. Always have the right thing.

Rated 5 out of 5

Bernadette Aldred

by on 2019-04-07

Would recommend, *** Good product great value. Banjo back in action. Misses not happy said it sounded better with no strings.
Would recommend, *** Good product great value. Banjo back in action. Misses not happy said it sounded better with no strings.

Rated 5 out of 5

James White

by on 2019-04-07

I have been using Kelly freedom picks for some time now. Like all moulded items they have slight ridges which need to be removed. This can easily be done with a piece of sandpaper wrapped round the end of a pencil. The design of these picks is perfect allowing for very fast fingerpicking with practice of course.
As ever Eagle music are always efficient with delivery and ready to give any advice needed. Will definitely buy again when required.
I have been using Kelly freedom picks for some time now. Like all moulded items they have slight ridges which need to be removed. This can easily be done with a piece of sandpaper wrapped round the end of a pencil. The design of these picks is perfect allowing for very fast fingerpicking with practice of course.
As ever Eagle music are always efficient with delivery and ready to give any advice needed. Will definitely buy again when required.

Rated 5 out of 5

Barry Spencer

by on 2019-04-06

Eagle Music are great. The items are in stock and delivered quickly. The Mega Banjo Strap is brilliant, very comfortable
Eagle Music are great. The items are in stock and delivered quickly. The Mega Banjo Strap is brilliant, very comfortable

Rated 5 out of 5

Rob Milligan

by on 2019-04-04

Good website, easy to navigate. Very good price, quick delivery. I will be back!
Good website, easy to navigate. Very good price, quick delivery. I will be back!

Rated 5 out of 5

David Gawthrope

by on 2019-04-04

Great Service as always thanks to all the team at Eagle.
Great Service as always thanks to all the team at Eagle.

Rated 5 out of 5

Sara Saunders

by on 2019-04-04

Very Good will use them again
Very Good will use them again

Rated 5 out of 5

Daniel Watson

by on 2019-04-03

Always well stocked, great communication and after purchase support. Delivery always prompt. Excellent shop!
Always well stocked, great communication and after purchase support. Delivery always prompt. Excellent shop!

Rated 5 out of 5

David Goslab

by on 2019-04-01

Great service item arrived quickly.
Great service item arrived quickly.

Rated 5 out of 5

Robert Liversidge

by on 2019-04-01

Totally happy with all aspects of my order . Would recommend.
Totally happy with all aspects of my order . Would recommend.

Rated 5 out of 5

Denis Colman

by on 2019-03-26

I purchased a guitar stand, when it promptly arrived I ordered a second stand, as I was so impressed.
They hold my Gibsons securely... what more could you ask for.
I purchased a guitar stand, when it promptly arrived I ordered a second stand, as I was so impressed.
They hold my Gibsons securely... what more could you ask for.

Rated 5 out of 5

ken Robson

by on 2019-03-19

Eagle music provide good quality instruments, the delivery is quick and efficient
Eagle music provide good quality instruments, the delivery is quick and efficient

Rated 5 out of 5

Geoff Turrell

by on 2019-03-18

Excellent service. Prompt and courteous answering of queries. Speedy delivery. (nicely packaged in a sturdy box). Can't praise highly enough really. Wish all Internet purchases were as efficient as these!
Excellent service. Prompt and courteous answering of queries. Speedy delivery. (nicely packaged in a sturdy box). Can't praise highly enough really. Wish all Internet purchases were as efficient as these!

Rated 5 out of 5

Ian Hodgson

by on 2019-03-17

Having bought a banjo and mandolin and strings and tuition book in separate orders and each time being tremendously happy with the service, I would have no hesitation using Eagle Music's services again. Highly recommended and the 'named person' on each order means you can contact a real human being should you have any questions.
Having bought a banjo and mandolin and strings and tuition book in separate orders and each time being tremendously happy with the service, I would have no hesitation using Eagle Music's services again. Highly recommended and the 'named person' on each order means you can contact a real human being should you have any questions.

Rated 5 out of 5

zoe rogerson

by on 2019-03-17

Thrilled with the product, quality and delivery - thank you
Thrilled with the product, quality and delivery - thank you

Rated 5 out of 5

David Boyle

by on 2019-03-16


Bought a Tanglewood TWB 18M5 banjo. I've bought a banjo from Eagle before and as before, it arrived quickly, was very well packaged, properly set up and keenly priced. All in all, a top service. I've been to the Huddersfield show room in the past too so can recomend this if you need impartial advice on what to buy!

Bought a Tanglewood TWB 18M5 banjo. I've bought a banjo from Eagle before and as before, it arrived quickly, was very well packaged, properly set up and keenly priced. All in all, a top service. I've been to the Huddersfield show room in the past too so can recomend this if you need impartial advice on what to buy!

Rated 5 out of 5

Nicholas Noel McCarthy

by on 2019-03-01

There's something about EagleMusic that I just like. Never too brash – or in your face with their advertising, and it's nice to feel confident when buying on the net. I feel that with EagleMusic
There's something about EagleMusic that I just like. Never too brash – or in your face with their advertising, and it's nice to feel confident when buying on the net. I feel that with EagleMusic

Rated 5 out of 5

Jonathan Boyes

by on 2019-02-27

Fair prices, they stock hard to get items and process orders very quickly.
Fair prices, they stock hard to get items and process orders very quickly.

Rated 5 out of 5

Bryan Gideon

by on 2019-02-27

Very good service, technical advice and good customer care. l will buy my harmonicas from this shop in the future.
Friendly staff
Well done
Very good service, technical advice and good customer care. l will buy my harmonicas from this shop in the future.
Friendly staff
Well done

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5660 ratings
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