Eagle Music Shop - UK banjo, guitar, mandolin, ukulele, harmonica

Customer testimonials about Eagle Music Shop

Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you would like to write us a testimonial to share with other Eagle site users please click here.

From Chris Balmforth sent 09/05/2008
Hi Steve Just to let you know the Deering banjo I ordered on Tuesday has arrived safely. Please pass on my sincere thanks to Tim and his colleagues who made what was an ordinary phone call into a really positive retail experience. Looking forward to taking it to the pub tonight and many more nights. Once again many thanks Regards Chris Balmforth Cornwall (right down the pointy end) P.S. Will shop again.

From Charles Willis sent 09/05/2008
Hi All Thank you for your excellent help and advice over the past weeks. I am now set up to pursue a little indulgence that I have not had time for in the past Musically that is. Thank you once again. I will have no hesitation in recommending you to my friends. Charles Willis

From Richard Crowther sent 08/05/2008
Thanks very much Steve/Alan/Tim for sorting out my Deering Sierra last weekend. This banjo is nothing short of amazing. I will be back shopping shortly!

From Brian Jackson sent 06/05/2008
HAVING JUST THE ONE VISIT TO YOUR SHOP I FOUND IT TO BE EXCELLENT VERY FRIENDLY WITH SOME VERY FINE INSTRMENTS ETC, I FOUND YOUR SITE TO BE 10/10, BEST WISHES,Brian

From Bryan Livingstone sent 01/05/2008
Hi there. Bouzouki arrived safe and sound today. What a great instrument and excellent value for money. Many thanks for well wrapped item and speedy dispatch. Best wishes Bryan

From Gary Williams sent 30/04/2008
Bought a banjo from here today (served by Alan) as a complete beginner and i am still overwhelmed that there are still shops that provide such a unique personal, human service. A credit to you all in the shop for a wonderful banjo buying experience. Rest assured i will be back.

From Bobbie Warwick sent 24/04/2008
Thanks Steve, I did have a better look round your website and found a DVD which looks perfect. I ordered it and it arrived this morning. It is a birthday present for my boyfriend and I did ask on my order if you would try to get it to me in time. Well - your delivery was so prompt I was amazed. Emma signed the delivery receipt - so please pass my thanks on to Emma and your team for all your advice and the speedy delivery. If my boyfriend masters the beginners guide to tenor banjo, I will certainly be back in touch with you guys at Eagle for other bits and pieces. Many thanks again Bobbie Miss Bobbie Warwick.

From simon volpe sent 17/04/2008
Thanks to the team for the supply of the martin d35. What an incredible instrument. This arrived professionally packed, and absolutely perfectly tuned. I bought this instrument for my Dad who is seriously ill; didnt tell him how special it is. His first comment was about the tone, and since then, he has barely been able to put the instrument down. Would recommend your service to any one. Thanks again.

From Bob Pinner sent 17/04/2008
Hi Steve, We received the banjo on Monday and I gave it to my wife yesterday and she was delighted. Thanks for the excellent advice and brilliant service Kind regards Bob

From Tracey Smith sent 15/04/2008

Hello there, I just wanted to say thank you for giving us such a lovely experience today. I visited your shop with my friends today, one of which had a pick up fitted to her banjo. It was lovely to be in a friendly well-stocked environment, with freedom to browse without any pressure to buy. I actually bought a bow, which I’m very pleased with. In this day and age of consumerism and globalisation, it was a pleasure to come to a family run business and be treated as a human being and with respect. We will all be recommending you to our musician friends. Thank you again, and keep up the good work. Tracey Smith Fiddler, Merlin’s Keep, Grimsby

Fiddle: (n) An instrument to tickle human ears by friction of horse's tail on the entrails of a cat.

From John Nicolson sent 14/04/2008
Dear Emma My latest order arrived safely today. Thanks once more for your usual efficient service. Best wishes John Nicolson

From BRUNO ITALY sent 12/04/2008
I have today the new capo 'Eagle Claw' 5th String Banjo Capo Set . It's simple and very good for my banjo. Easy and the banjo neck is intact!! Thanks!

From Jill Allison sent 10/04/2008
Hi Sean, I have just received my wee ukulele and the bits and pieces and just wanted to email you to say thank you. Promptly delivered, all there, beautifully packaged - I am very impressed. Also I wonder if you can help - the pitch pipes I received are not tuned toA E C G - can I order these pitch pipes from you as it is difficult to get the piano in my pocket (lol) Many, many thanks again for being an A1 company, Kind regards, Jill

From John Gibson sent 09/04/2008
Attn Steve Noon Dear Steve Just a note to say how pleased I am with the Deering GDL, it is truly a beautiful, heirloom quality instrument. Thanks for the recommendation. What next? See you soon. John Gibson

From Karen Thorley sent 28/03/2008
Just received my first ever banjo this morning. As a complete beginner I can't wait to get stuck in, already made tentative steps with the Scruggs Roll! Fantastic service and quick delivery from Eagle Music shop (ordered 4pm Tuesday, arrived 9:45am Friday). Many thanks!

From Doris (Thornton-Cleveleys, Lancs) sent 27/03/2008
I placed an order, but forgot an item, so telephoned the store and was pleased to find that I could add an item to the Internet Order, and change from 1st Class Postage to Next Day Special Delivery. This is excellent service, by people who obviously care about the customer. Well Done. Doris.

From Gavin Scott sent 22/03/2008
Hi Steve/Tim, Just arrived home with my new Goodtime - chuffed to bits - thanks for the great service and advice! Please keep me posted on the learning groups - hope to see you in Ossett next Tuesday. Cheers Gavin

From Ray Hayllar sent 20/03/2008
Joan, Received my recent order of above item and I am very pleased with both the item and the service afforded me. I will watch your site and if the occasion arises would certainly deal with your company again. Regards Ray Hayllar.

From John Reeves sent 20/03/2008
Very good advice from Tim and excellent service. The mandolin arrived on my doorstep 23 hours after I phoned the order through. Set up and ready to play, sounds fantastic, excellent value for money. Thank you all very much, I will certainly order from you again.

From Ian Chadderton sent 19/03/2008
Hi Received case yesterday, I am very pleased with it and the excellent service you provided, I will be recommending you to my friends. Regards Ian Chadderton

From David Lynch sent 17/03/2008
Dear Steve Thanks to you and the whole team for a wonderful day last Saturday. How on earth are you going to top that! IU could go and on but I am sure others will have already done that. Great to see people from last years event and also to make some new friends too. The Kruger Brothers are simply astonishing and if anyone was really paying attention I think Joel gave a master class in how to fit an acoustic bass guitar into the music the his brothers weave.

From Bob and Lella McLean sent 17/03/2008
Steve, Just had to write and say a very big thank you for arranging the magnificent concert last Saturday. Only sorry that I could not be there for the workshops. Once again thank you Bob and Lella McLean

From Ray Sharpe sent 17/03/2008
Hi Steve and all at Eagle just to say thanks a bunch for a great days entertainment the Krugers first UK concert will not be their last, i know they enjoyed them selfs as much as we the audience did, Steve you and your staff are to be congratulated you did a great job with organising the day and at a highly competetive price there was suffient people there to have made it a festival all you need now is a camp site and move it to June Now i have a request, please please please could you finish the dvd that was shot at the evening concert a little quicker than the last one of Greg Deering ? and can you put me on the e-mailing list when it's available, i was going to shoot some footage of my own but i heeded your request not to, but i'm more than happy to have a professionaly made dvd Thanks again to all at Eagle Best Regards Ray (Rocky) Sharpe Do it again next year

From Chris sent 17/03/2008
This is just to thank you for a great day yesterday. Congratulations to you and your team. Best Regards, Chris

From Olive and Howard sent 17/03/2008
Hello Steve & Joan Another brilliant and successful weekend - well done, it was obvious an enormous amount of hard work had gone into organising the weekend with the help of your son, daughter and all your staff. It was lovely seeing so many likeminded people enjoying the day and the evening concert - what can you say - so very memorable the icing on the cake and such lovely people. Do hope they dont get caught up in the imminent storms which no doubt will be affecting flights. Thanks too Joan for the lovely meal - we enjoyed the company and your hospitality - dont worry Joan that it was all rushed, it was so homely and we love mucking in. Ta ta for now Love Olive & Howard

From Paul sent 17/03/2008
Joan and Steve, I just wanted to send you a quick email to say thank you again for your hospitality and giving me a place to stay after the concert Saturday night...what an amazing private concert we had back at your house hey?!! I thoroughly enjoyed the whole day, thank you for all your work and the organisation you and Eagle Music have put into the event, it was fantastic to see my friends the Kruger Brothers again and to make some good new friends too, like yourselves and the Deering's.

From Tony and Richard Bostock sent 17/03/2008
Dear Rachel, Can you please pass on our thanks to your Dad and all of your team for a fantastic day out at Eagle Music. Three years ago, my son Richard, who has a girlfriend Julie, from Anderson, South Carolina, introduced me to the music of the Kruger Brothers. Julie’s parents always go the Carolina in the Fall concerts in October, and invited Richard along to meet the Krugers on two previous occasions. He was so smitten by the band that he brought me numerous CD’s and I also became hooked. Jens has invited Ric to his house after the “Fall Concert” to a party and “do some music”!!!. Richard is an accomplished guitarist and has a band made up from 3 other College/University friends who play mainly now for the fun, or to raise money for local charities. Having graduated, they are all now fully employed as a BMW executive, medical scientist, language teacher and media expert. They helped me raise over £2,000 last weekend to help restore the local Youth Club, that had been vandalised. Their contribution was to learn and then play over two hours of “Sixties” music at the fund raiser. Back to the weekend. The venue was excellent, the organisation first class, and a great bunch of people all sharing their love of live music. The Kruger Brothers are without doubt a band full of “musical genius”. It goes without saying that the audiences during the workshops and during the evening were left “gob smacked” by their musical skill, knowledge, humour and also humility. You could not wish to meet three nicer guys. Can I also pay tribute to the Howard Brothers, who were a superb support band. Obviously from the website, and their professionalism, it is clear they are all experienced and accomplished musicians. Tim Howard, set the tone of the evening with excellent singing, real “Yorkshire Humour” and demonstrated great skill in playing two of his wide range of musical instruments. The informal talk by Greg and Janet Dearing was really interesting and very inspiring. To have such a wealth of knowledge, vast array of superb instruments available for playing, excellent workshop tutors made booking for the day worthwhile. I hope that we see more of the Krugers, as word will surely spread like wildfire, and that we are informed via e-mail, or through your excellent website of further Workshops/Concerts. Again, many thanks for a brilliant day, Tony and Richard Bostock.

From Gordon Temple sent 17/03/2008
Well done Eagle Music Shop and thank you for a wonderful day spent with you on Saturday. The whole event was I am sure a huge success and my grandson and I were amazed by the warmth , friendliness and camaraderie of all those devotees present. Although very much a `learner` of the wonderful banjo instrument I did not feel overwhelmed by the vast majority of very proficient players around me. The concert was something I will always remember and I was totally mesmerised by the performance of the Kruger Brothers in particular. It was good to have a quick word with that delightful couple, Janet and Greg Deering whose words of encouragement were very welcome. Once again my thanks to you and your staff for a fantastic day and I look forward to the next time. Regards Gordon R.Temple.

From Jim sent 17/03/2008
thanks steve,to you and all your team,at eagle music, for a great day on saturday. do you think this event could grow ?, maybe into a yearly festival ? the cruger bros were amazing, and really nice guys. best regards , jim.

From Dave sent 17/03/2008
Hi, First of all I'd just like to say thank-you for a great day on Saturday. I'm in the same mind as Greg Deering and Tim Howard. "Don't pick up a banjo when there's talent like that in the room." On a serious note. I found out about this event at the last minute through Banjohangout. I almost missed this one, I don't remember seeing last year's event advertised. I don't want to miss any future ones so can you put me on an E-Mailing list please. Thanks again for a great day. Regards Dave

From Adrian and Sue Hirons sent 17/03/2008
Dear Steve,Joan and all the team at Eagle Many thanks for a wonderful wonderful workshop etc. on Saturday. I was in Howard Shepherds brilliant workshop and he gave me some really good pointers to improve my plectrum technique and jazz band playing --- please pass on our thanks to him. We hope you will be able to do it again next year Thank you again Best wishes Adrian and Sue Hirons.

From Geraint Jones. Oxford sent 15/03/2008
Thank you for the excellent service and quick dispatch of my order.Would use Eagle Music again in future

From Ralph Sixsmith MBE sent 15/03/2008
I bought a Vega old tyme Banjo from steve he was more than helpful as he had his hands full with the kruger Brothers gig the girls sorted me out and i went away a very happy customer they have always been very prompt when i have mail ordered anything also ,so i have no reservations recommending them to anyone out there contenplating buying from them just do it . cheers Ralph

From John & Steff Moulton sent 14/03/2008
Thanks for a fantastic Banjo day on 8th March. The workshops were great and the Kruger Brothers totally amazing. Of course, the atmosphere was as friendly and as welcoming as that in your shop!

From Eddie Conway sent 23/02/2008
Hi, Many thanks for the prompt delivery of my Banjo Chord Book, I will pass on your details to my friends , Eddie Conway ( The Sons Of Erin Ceile Band ).

From sidney james walker sent 15/02/2008
thanks for immediate service and delivery

From Martin Mc (Scotland) sent 13/02/2008
First time customer -telephoned looking for a left handed Tanglewood TW45 on Tuesday (12th Feb) and received it the following day!!!!Excellent service (especially for us left handers!) all round. Highly recommended! Thanks again !

From Bryan Atkinson sent 11/02/2008
Hi I visited the shop on 11th feb looking for a banjo i cant thank you enough for your good advice about buying a deering goodtime. You made me feel welcome and spent time explaining all the ins and outs of banjos and i am really satisfied with the banjo you recommended thanks once again and i will definitely be visiting again

From Stephen Swoffer sent 11/02/2008
Erin Hand Built Bouzouki. Steve Noon told me this bouzouki would be the best I have played and that all my friends would be amazed by the clarity and volume. He was dead right! I have had this bouzouki for about two months now and it just gets better. The workmanship is top notch and the woods used are the very best. Most bouzoukis go out of tune as you go up the finger board but this stays in better than any I have heard even though I have it strung in octave. I thoroughly recommend this beauty but be quick because when Steve Agnew becomes better known his instruments are going to cost mega-bucks. Stephen Swoffer.

From Richard Crowther sent 30/01/2008
I called into the shop yesterday io buy my first banjo and was given the sort of help and advice you would only expect from an old friend! But this seems how Tim Howard seems to greet and treat his customers which is why I shall return for my next purchase of a Martin D-15 - Highly recomended company , great staff !!!

From Christopher Lownds sent 23/01/2008
I would just like to say a big thankyou to your sales staff for the speed with which they completed my order. I live in France and they delivered within 14 days of ordering over the Christmas/New Year period. The product, an Ashworth guitar transducer arrived in perfect condition, works fantastically and was at a price well below any other supplier. I will definitely shop at Eaglemusic again. All the best for 2008. Regards Chris

From Robert McGlone sent 19/01/2008
I have recently retired and decided to learn to play the banjo,as a result I found Eagle Music, and on recomendation purchased a Deering Goodtime banjo from them an excellent choice. From a very satisfied customer.

From Graham Bellinger sent 24/12/2007
Hi Steve and co. Just wanted to let you know that I received my Goodtime banjo safely today - just in time for Christmas - and it's great. Very well set up and with an extra spike just as I requested. Many thanks for your advice and service.

From Bill Mowbray sent 22/12/2007
Dear Team, Just a quick email from a very satisfied customer to thank you for your excellent service (again). My recent order was delivered to my home well within the timescale you indicated. May I wish you all a Very Merry Christmas and a Happy and prosperous New Year. Bill Mowbray ( customer).

From Derek Hope sent 21/12/2007
I just placed an order for a harmonica starter kit - I got a mandolin starter kit off you last year and it was brilliant. Good news - my mrs is offering me an Irish tenor banjo for my birthday - I'll be buying that from you too!!!

From Margaret Trehearn sent 20/12/2007
Received item to-day, very many thanks for the excellent service. regards, Margaret

From Stephanie Lowe sent 19/12/2007
Thank you so much Eagle Music for a brilliantly prompt delivery of 4 harmonicas. You have provided a super service with lovely items. THANK YOU VERY MUCH. I know you are very very busy right now, but take a breath and take a bow!! Merry Christmas and a successful New Year to you all. Sincerely Stephanie Lowe in North Devon

From Tom Nice sent 19/12/2007
received today !! Thanks for your usual excellent service regards Tom

From Colette Mallatrat sent 19/12/2007
Can I just say 'thank you' so much! The order came today and I think my daughter will be so chuffed on Christmas Day! Merry Christmas!

From Farquhar MacGregor sent 16/12/2007
Hi there, Just to let you know my banjo case arrived on Wednesday - excellent service once again to the north of Scotland - wishing everyone a Merry Christmas and a Happy New Year. Kindest regards, Farquhar MacGregor

From Trevor Boyd sent 16/12/2007
Hello I just wanted to thank you for my mandolin order which arrived today. It was all packed beautifully as usual and I am delighted with the instrument. Many thanks Trevor Boyd

From Jenny Bain sent 07/12/2007
Hi Steve, Thanks so much for the info, very quick response and all your help. Merry Christmas! Jenny

From Richard Putnam sent 05/12/2007
Hi, Just to let you know that my gig bag arrived 3 December (and we had the weekend in between!)My wife say's it is a great bag and very well wrapped I havn't seen it as it is a Christmas present. Well done . Best wishes for Christmas to all your staff, Richard Putnam.

From James Robbins sent 30/11/2007
Hi Steve and Rachel , Just to let you know that my order arrived to-day . Thank you for your help and advice the past week or two and have a Happy Christmas . Kindest regards , James Robbins .

From Patricia Mantell sent 30/11/2007
Hello Steve You've made my day A big thank you from Patricia Mantell about the harmonica order. So good of you to attend to my order so quickly. Thanks again. Patricia Mantell. Happy christmas

From Alastair Meikle sent 29/11/2007
For the attention of Rachel You are brilliant - thank you for your excellent attention to my modest order yesterday - it was delivered, complete, this morning and appears to be all in order. What I forgot to do was to order replacement sets of strings in case of breakages. When I get home at the weekend I'll place an order for two sets. Thanks again, best wishes, Alastair Meikle Cardiff.

From Ian Price sent 24/11/2007
Steve, Many many thanks for the replacement peg. Truly 'old fashioned" excellent service! Very best regards Ian

From John Nicolson sent 24/11/2007
Hi Emma Thanks for your prompt attention to my latest order - yet again! It arrived this morning (that's quick!!) Best wishes John

From Ian Coltart East Kilbride Scotland sent 23/11/2007
Thank you Steve and team for your immediate response to the order I placed on 20/11/07. The instrument arrived today 23/11/07 and I am more than grateful for the second choice you gave me as I am a guitarist and needed another challenge for these oap fingers. I will definitely recommend Eagle Music anytime Kind Regards I. C.

From Lee Rotherham sent 23/11/2007
recieved it today, thankyou for super fast super good delivery!!!! and it sounds great too Lee

From Eric Twigger sent 23/11/2007
Received promptly and safely. Excellent service as ever. Thanks Eric Twigger

From Terry Clarke sent 23/11/2007
Dear Eagle people ... received this morning. Great item - great service. Many thanks. Terry C

From Siobhan Kenvin sent 22/11/2007
Hi there Just a quick note to let you know that my order arrived safe & sound this morning. Very impressed with the swift despatch. Maybe it'll help him play better?! Many thanks Siobhan

From Trevor Ware sent 20/11/2007
Hello all at Eagle Music, Just received my Goodtime banjo today, and just wanted to say I'm thrilled with it. I want to say thanks for the advice you gave me on the phone and I'm pleased I decided to go with the the Goodtime banjo - the quality is excellent and represents superb value for money - thanks again, Trevor Ware

From Peter Brady sent 13/11/2007
Hi there I'm just writing to say a great big thank you for the fantastic service I received from you regarding my order for a button accordion that I made last week. Not only is it a first class product but I only ordered it late on Thursday afternoon and I received it yesterday and I live on the Isle of Man. Excellent first class service. Please offer my grateful thanks to all those involved and you can be assured that I will use your services again and will have no hesitation in recommending you to friends and family. Thank you very much Peter Brady

From Fred Skinner sent 13/11/2007
Steve, I have a complaint to make regarding my recent purchase of an Erin mandolin. Since buying it fron you I have been suffering from lack of sleep and sore fingers - I cant put the damned thing down !!! Seriously though, thanks for the help, advice and hospitality my wife and I recieved on our visit - we shall certainly be back (once I can put the Erin down for long enough to drive to your shop!)

From Andrew Warren sent 01/11/2007
Hi,Just to let you know that my order arrived safely today.A very efficient service.I will definitely use you again. Thanks again. Regards Andrew Warren

From Wil Tebbet sent 24/10/2007
Dear Eaglemusic, My order arrived safely today. Thanks for your speedy, excellent and efficient service. Regards, Wil Tebbutt

From Peter Howarth sent 24/10/2007
Hi Emma My banjo strings arrived this morning. Thanks for your excellent service, delivered within 18 hours of my telephone call. Best Regards Peter Howarth

From Anthony Leeson sent 15/10/2007
Dear steve, so pleased with your excellent service i have ordered a further collection of Bernard Overtons, i will have all those stocked by you. Your company is very forward thinking, with excellent customer service! I will be back for further instruments in the future, keep up the good work!

From Anthony Leeson sent 06/10/2007
Bernard Overton whistles are without doubt the professionals choice just one blow is enough to know you have made the right decision. A beautiful tone these whistles are handcrafted and tuned to pitch by Bernard, each whistle has it's own character, also produced by Colin Goldie in Germany.

From Denver Smith sent 03/10/2007

Dear Steve,
Many thanks for your unpresured salesmanship when I came to your shop on 25th. September. When I got home, I was like a child at christmas, I couldn't wait to undo the case. It is by far the best advise I have had, and your staff were very warm and welcoming, as you said, you could have tried to sell me a much more expensive banjo, but you were very honest in your years of experience as a profesional musician. I am very well pleased with my purchase, to the point that I still look forward to taking it out of the case. I will never make the big time as a musician, but, it gives me great self satisfaction to play a profesionals instrument. I will be visiting your shop again in the near future to buy a strap, and a few other bits, and I know I will get the same standard of salesmanship as my first visit. Once again, many thanks for everything.
Best Wishes, Denver Smith.

From Geoff Booth sent 27/09/2007
Hi, Just a quick email to say thank you for great service! I place order 31489 on last Sunday and have taken delivery this morning (Vintage Ukulele & accessories). It was all packed very safely and it’s a great fun little instrument!! I shall certainly buy from you again. Many thanks, Geoff Booth

From Paul Gould sent 24/09/2007
Hi Steve, I just wanted to say thanks to Alan and you for the warm welcome and excellent service when we came in yesterday to buy the mandolin and guitar. I'm sure we'll be back in again soon. Regards, Paul

From Anders Gade sent 19/09/2007
Hi Steve I recieved the Ozark 2141 today. It plays and looks just GREAT. Your workshop did a really neat job setting it up! Thanks a lot! I'm looking forward to playing it for many years. Regards from a satisfied customer; Anders Gade, Århus, Denmark

From Tam Givens sent 07/09/2007
Hi, Just to let you know I have recieved my order, the bow feels great to play with, and the Alaska picks are the best I have tried. I will order more soon. Thank's Tam Givens

From Michael sent 05/09/2007
Excellent service. I ordered a banjo and recieved it within 2 days. I will definately be ordering from here again.

From Dave Haslett sent 31/08/2007
Hi. Just received my Ozark Banjo, excellent service, very professional, great doing business with you.

From Dave Metcalfe sent 22/08/2007
Dear Steve and colleagues, Thanks for all the hard work you all put in today to get me to buy the Calico. My friend Chris and I both enjoyed our day out at your lovely shop immensely. We stopped at a pub just outside Huddersfield for some lunch on the way home and I got a gig for this coming Saturday, which rounded off the trip very nicely. I'm really looking forward to getting to grips with the new banjo, especially after watching Tim play. It seems as though I'll make it through to my 40th wedding anniversary next month after all (and I did confess the full price to my wife almost immediately) - she says that I'm not getting off the hook that easily. I'll see you again, maybe for some railroad spikes, Kind regards, Dave.

From keith shaw sent 14/08/2007
Recieved the ozark banjo when you said .it was in tune which surprised me after the journey to wales.it plays great.so thanks for your prompt and friendly sevice as usual. Keith

From Kiera sent 09/08/2007
Hi I bought a Tanglewood TMX Mandolin for my husband from your shop last week. I was really pleased with the service & all your help. Thanks very much.

From Hugh Larkin sent 09/08/2007
To Steve and the crew, all I can say is, it has been a pleasure doing business with you guys, ordered the banjo on Tuesday night and received it on Thursday. It was everything I hoped for. I cant say enough about you guys, from the advice you all gave me (workshop inc) and the banjo is beautiful. All I need now to go along with the Scrugg's pegs is a pair of Scrugg's fingers (don't know if you supply them) All the best to the whole team from Scotland.

From Clive Moores sent 04/08/2007
Hi Steve, sorry for late response, just to let you know that the Deering arrived safely and on time, I am over the moon with it, Pleasure to do business with you , Regards Clive Moores

From Darren Morgan sent 28/07/2007
Hi, I ordered a Crafter FX-550EQ in Bubinga on Monday. By Wednesday it had arrived, with no problems. Just thought you might like to know that I am very pleased with your service and will recommend Eagle Music. Thank you, Darren Morgan

From Brian Hemming sent 23/07/2007
Dear Eagle Music Shop - Just a quick line to thank you to thank you for my new guitar and for your very prompt service. The order was only placed last Sunday and the guitar was with me on Wednesday. Brilliant. Thank you again for your wonderful service and excellent on-line shopping facility. Brian Hemming

From Ian Johnstone sent 20/07/2007

Hi Steve, Into my second day with my new Banjo and even my wife is impressed with it. I phoned yesterday to thank you personally but you where busy with customers of which I am not surprised. . I only wish the music shops here in Eastbourne were as good. ( xxxxx xx xxxxxxx) Sorry but thats the standard of service . They advertise that they have just won an award for customer service, shame I wasnt asked I would have upset them. Still I am impressed with the service and speed of delivery I have been given and I am just as quick to respond with how excellent your standard of service is. I will be using your services in the future and passing on your name. Once again Thankyou. Q. Whats the difference between a dead cat runover in the road and a dead banjo player runover in the road. A. You will find skid marks in front of the dead cat. Ian Johnstone Well Happy Banjo Player

From Clive Halls sent 10/07/2007
Hi to all at Eagle Music. I'm fortunate to live near enough to shop personaaly at Eagle Music and would just like to say thankyou for making us welcome and free to browse. The kettle really is always on and we're always given a lovely cuppa. The staff are warm and cheerful, willing to offer help but never pushy. I'm always offered a chair and a quiet corner to take my time and try an instrument out. The friendliest and best stocked music shop I've ever been to. Brilliant!

From Ian Price sent 06/07/2007
My banjo arrived on Tuesday morning in good order. This is just to say how very pleased I have been with the service you have provided. Usually dealing over the internet is a fairly soulless process but on this occasion I felt really well looked after by people who really care about their customers. Best regards Ian Price

From Gary Fiore sent 04/07/2007
Hello Eagle Music Shop,
I just received my order for a fiddle starter kit, banjo bridge and banjo strings.
Thanks very much for your great service and quick delivery. The fiddle is lovely and all the extras make the perfect starters kit.
Your website is great, you have such a wide range of lovely instruments and accessories.
I only logged on to buy a banjo bridge and ended up buying a fiddle. I will definatley be visiting your website for everything I need (and probably lots of things I dont need) from now on. Thats if my wife will let me!!!
Thanks again
Gary Fiore
Brighton

From Neil Jones sent 02/07/2007
Thank you very much for your help with my recent order. I placed my order with tim over the telephone last Thursday and the Banjo starter pack was delivered on Friday. Regards. Neil Jones

From Max Franzén sent 21/06/2007
Hello! My banjo arrived in good shape yesterday evening. Everything we discussed was included, and nothing had suffered from shipping. It seems to be a good instrument, and I´m shure it will provide years of enjoyment. Thank you for making this whole process such a good experience. I would recommend you without reservations to anyone in a similar situation as I was. All the best regards Max Franzén, Finland

From Bev Pegg sent 21/06/2007

Hi Eagle Music Shop,
Just a quick note to thank you for your prompt service in getting the two banjo mutes to me, which I received this morning. I'm really pleased. Just in time for me use this weekend at the Upton Jazz Festival. Much appreciated Regards
Bev Pegg

From Peter Parker sent 07/06/2007
Received both items in good order by 10.30 hrs yesterday.Thank you that is the best service I have received from any Supplier in the past 5 years.Keep up the good work and may your Business continue to prosper you deserve success. Peter

From J,Gibson sent 07/06/2007
Hi, Thought i would drop you an e.mail thanking you for your advice and help regarding the purchase of the maple blossum banjo delivered on Wednesday, it is every thing you said and more, plays like a dream, superb tone, hard to imagine a better banjo at this price, once again thanks. Best Regards J,Gibson

From Jill Leach sent 06/06/2007
Dear Eagle Music Just a note to say thanks for the prompt, polite & efficient service on my 'Banjo Starter Pack ' order. It arrived nicely set up, very well packed & exactly when you said it would. Really first class all round. All the best ............ J.M. Higgins

From Gary Kelly sent 30/05/2007
Blimey! I ordered a Microvox violin microphone from you yesterday and it arrived this morning! Excellent service all, many thanks indeed! Best Regards, Gary Kelly

From Des King sent 23/05/2007
Hi Steve, Just to let you know my banjo arrived safe and sound! and I’m very impressed with the sound, appearance, and also your shop set-up. It was well worth the wait! Best regards, Des King

From Barry Fitzgerald sent 18/05/2007
HI All at Eagle Music, This is a big thank you to everyone for all your help with my recent order which arrived this morning. I am so pleased with your service and assistance with this order and ask that you pass on my thanks to everyone at Eagle. I will recommend Eagle to everyone I can as I know that they will be very pleased with the service you all provide and I have nothing but praise for all of you there and the service you all provide. Thank you once again. I have no doubt that I will be in contact for another order very soon. God Bless Buzz

From Warren Hirst sent 12/05/2007
Excellent service and very highly delighted with the guitar thanks again from Warren Hirst

From Stuart Croft sent 04/05/2007
Hi Eagle Music, Beautiful banjo, clearly a lot of work has gone into it. Nice setup too! Thanks, Stuart Croft.

From Warren Hirst sent 04/05/2007
excellent service and very highly delighted with the guitar thanks again from warren hirst

From Stuart Hall sent 04/05/2007
Hi Steve, Just a quick note to say thanks a lot for your help & encouragement when I visited the shop last Friday, really pleased with the Deering, had my first lesson on Tuesday & now busy practising my 1st roll, also pleased to say I'm able to hold quite a few chords. Cheers for now Stuart Manchester.

From Rob Keir sent 26/04/2007
Steve, Many thanks, the Banjo arrived today at lunch time in pristine condition. Thank you also for the excellent service. All the best fot the future, Rob Keir

From Clive Halls sent 22/04/2007
Hi Steve Just sending this email to say how much we enjoyed visiting Eaglemusicshop last Sunday. It was really nice to meet you and your family. I was disappointed at not being able to get there for the very special day on the Saturday but have enjoyed looking at the clips on your website. What a pleasure it was to meet Greg and Janet Deering and for Greg to play the Black Diamond Banjo for me. This was for me the chance of a lifetime and I am absolutely delighted to have bought the actual Banjo that Greg himself played. Buying this banjo was a big thing to me. It is a real gem, looks and sound great and is so much easier to play than any other banjo I have ever owned. I just have to keep opening the case and looking at my Deering Banjo just to believe I really do own one, and then of course it just has to be played! We all enjoyed our visit to your wonderful shop - an Alladins Cave with a genuine family run atmosphere. Thanks again and I will get in touch soon to arrange for you to do the set-up as discussed last Sunday. Best wishes Clive Halls, wife Jacqui and friends Brian and Brenda.

From Mark Whittle-Bruce sent 21/04/2007
Hi Steve Just a note to say how much I appreciate the work you did fixing the warped neck on my banjo. As you are probably unaware, I have recently been gravely ill for several weeks leading up to 2 major operations. I have yet to fully recover. One of the methods that were instrumental (forgive the pun) to my recovery was playing my banjo, whose beautiful tone and life affirming sound made what should have been a very depressing time much more bearable. I'd like to personally thank Deering and you for making it possible for such a beautiful instrument to come into my life. Much thanks Mark Whittle-Bruce in Norfolk

From Carolina Bridges, The Deering Banjo Company sent 17/04/2007
Dear Richard, Thank you for taking the time to write this lovely email! We appreciate your compliments to our Vega Bluegrass Wonder. Yes, Steve Noone and his folks at Eagle Music are very much focused on outstanding customer service. I have forwarded your email to them so they can read the glowing report for themselves. Happy banjo playing! Sincerely, Carolina Bridges Deering Banjo Company 800-845-7791 www.deeringbanjos.com -----Original Message----- From: unclebanjo@tiscali.co.uk [mailto:unclebanjo@tiscali.co.uk] Sent: Tuesday, April 17, 2007 1:15 PM To: Carolina Bridges Subject: impressed with vega banjo hi i bought the vega bluegrass wonder and i just want to say its great, a real good quality and sound. i bought it from eagle music in huddersfield in the UK and what a great shop it is. the customer service was excellent, the best i have ever witnessed in my history of buying musical instruments. kind regards, richard

From Richard Unclebanjo sent 17/04/2007
hi steve i visited the shop today and was very impressed with all the staff there. i purchased the vega bluegrass wonder and am more than happy with it, its real quality! tims customer service skills were excellent and he made the visit very welcoming and homely. in fact i honestly feel its been the most rewarding shopping experience in the field of music sales ive witnessed in a long time hope to visit the shop again soon kind regards richard

From Joe W sent 15/04/2007
Hi, Steve Many thanks for the invitation to your (as it turned out, unmissable) 'Deeringfest'. It was a really great day, with a jaw-droppingly good line-up of players (my wife is consequently now a convert!) . . . and of course the wonderfully unassuming Greg D, the Leo Fender of the banjo world - as a guitar player, I can't think of a better tribute. Since I finished building my Strat, just over a year ago, the banjo remained ignored and untouched in the study, but your timely event provided the much-needed inspiration (kick up the a***) to dust it off and start pickin'. Congratulations on your well-deserved success. Regards Joe W

From Matthew O'Brian sent 13/04/2007
Hi Steve, My Banjo arrived this morning and i am extremely pleased with it .Many thanks for a brilliant and efficient service, Yours Matthew O Brien

From Martin Dale sent 30/03/2007
Hi to all at Eagle, Just a quick email to say what a great day I had last Saturday. It had it all, good music, good company, opportunity to try the instruments - and all for free! - what more could you ask for? I thought Greg's talk was worth the visit on its own - and I learnt a lot. You managed to get a great balance of banjo styles so that there was something for all, and, everyone I spoke to seemed to have had a good time (no pun intended!). Thank you Steve, and all your team, for your efforts and for giving us all a super day. Please accept my congratulations on a job well done. Best regards, Martin Dale Tenor banjo player

From Alan Male sent 29/03/2007
Hi Steve and Family I just wanted to drop you a line to say a big thank you to you and all your staff for putting on the fantastic Deering Weekend. I travelled from Winchester for the event and it was well worth my effort. I was also able to obtain from the shop a super case for my Ozark banjo. Thanks to your daughter for the pleasant and helpful way in which we concluded the transaction. Best regards Alan Male

From Chris Percy sent 28/03/2007
Hi Just a quick note to say thankyou so much to you and everyone at Eagle Music for such a fantastic day last Saturday. It was so very useful and enjoyable. Thanks again I would be interested in any other Banjo events\workshops charged or otherwise Keep up the great work. PS I ordered some items from you lately and I spoke to Tim, he was very friendly and helpful, as are all your team :) Kind Regards Chris Percy

From Michael D. Black sent 27/03/2007
Dear Steve, I just thought I'd drop you a very short note to say a very big thank you for the invitation to share the events of Saturday with you. The whole event was very well organised and the ambiance, conversation and entertainment were fantastic. - It would be easy to run out of superlatives trying to describe it. Being so new to the bluegrass banjo, it was an uplifting experience to see and meet so many people of differing abilities. It was a memorable occasion, and I do count myself honoured to have met with the famous (but so very human) Greg and Janet Deering. (It's great to see how much they stress that they form a team.) Please pass on my thanks to the rest of the team, especially Joan, Jim and Alan (who really wanted to give me a great price on a short-necked tenor Sierra, but my wife wouldn't have been amused if I'd turned up at home with one ! - She took 2 months to get over the Maple Blossom ! - but I'm working on it !!!) Thank you ever so very much for the opportunity to share the day with you all. Keep in touch. All the very best. Kindest regards Mike Black Michael D. Black Managing Director Ahlstrom Chirnside Limited

From John Easingwood sent 25/03/2007
hi Steve, just a few words of thanks the way you changed the banjos for me. It is refreshing to see that in these "modern" times that there is someone who gives a ---- about things. I did enjoy my trip down there yesterday, or should I say I enjoyed it once I arrived. I am not used to driving on these Grand Prix motorways you have down there!!! I don't think I will buy another banjo from you again as I don't think I will ever change it, this John Hartford is awesome. and maybe it is the way it has been set up but does sound a hell of a lot better than the first one. I sat down today and played it and tunes were just flowing from it. Steve you are in my opinion simply the best ,better than all the rest better than anyone....... hey simply the best... How's your sore throat? Well done on your commendation from Deering.I did enjoy Greg's presentation, it certainly gave me a few tips on set-ups etc... anyway I had to get back home as my mum is in hospital after a fall and hurt her back, my son's wife's expecting any day now, does this sound like a country/western song? I am going to put a review on banjo hangout on this banjo sometimes soon, (even as a novice) This banjo actually plays itself, Steve thanks again, after playing another two banjos over the last couple of years this is an absolutely wonderful instrument. It stands in our study and I just can't stop looking at it. thanks again John Easingwood

From Andrew Walker sent 24/03/2007
Thanks to all at Eagle music for a great day out at the Deering Banjo Event. The guest playing spots were a lesson in banjo playing, not often you see so much talent under one roof. The talk by Greg was very interesting, answered a lot of questions. Maybe you will do it again sometime as banjo" recitals" are somewhat of a rarity. Thanks again. Andrew Walker and Ron Barnes, from the other side of the hills, in Manchester.

From John Wilkinson sent 18/02/2007
Thanks Steve for your help, top service, excellent set up on the Tanglewood sapling I bought from you last week. It arrived at 08.15 the next day and is rapidly becoming a favourite item.

From Tracy Boyle sent 14/02/2007
Very impressive! I only ordered my IMT-900 Intelli tuner yesterday morning and it was on my desk before I arrived at work this morning. Thank you very much. Tracy

From Sam Leahy sent 07/02/2007
hay every one, thank you all very much for the banjo im really impressed with every aspect of it and couldn't be happier with it! the service you guy provide is fantastic!!! once again thank you all!! sam leahy

From ColinHiggins sent 05/02/2007
At Christmas I bought my son a Tanglewood 3/4 Les Paul copy and the chap spent quite a bit of time setting it up. Today I bought a basic kit to practice with my lad and again got time and effort from the bloke even though it was a starter outfit. When he learned I liked bluegrass he took me through the basics of banjo playing. I'm not normally given to handing out compliments (much prefer a good moan) but it was a standard of service you don't see much nowadays. Even got offered a drink on both visits. Suffice to say, well done. PS - I'll be back for that banjo. All the Best, Colin Higgins Holmfirth

From Andrew Dickson sent 02/02/2007
Hi I'm just sending you a quick e-mail thanking you for the excellent service that I received with my recent order. I ordered it midday on Tuesday 30th and was actually surprised when it arrived at my door yesterday (1st) morning. Keep up the good work, and I shall certainly order from you in the future. Regards Andrew Dickson

From Peter Lawless sent 11/01/2007
Autoharp arrived thank you but... I am more impressed by the packing - there should be some kind of award for such feats of brown paper; it took me ages to open! Thanks again Peter Lawless Sheffield

From Robin Garside sent 03/01/2007
Happy New year everyone! This is a message for Steve Noon, I've tried to ring you several times but the phone has been permanently engaged, you must be doing really well. I'd just like to say thanks so much Steve, for the great deal you did me on the guitar for my daughter's boyfriend, he's absolutely made up with it, and I'm really impressed. It sounds great, looks great and your service and prices are the best. Cheers me owd mate, all the best for 2007. Robin.

From Tony Simpson sent 16/11/2006
Hello I received this week a black Crafter TRV23 travel guitar, ordered from yourselves, it was well packaged and with prompt delivery on the day specified, nicely set up and easy to play, this is a great sounding travel guitar for the price, especially compared to the baby taylor or tanglewood tw15, (same size but more expensive), thanks for supplying a good product with matching service Regards Tony Simpson

From Steve Kirk sent 31/10/2006
Hi On Monday this week i came to your shop and bought a tombo harmonica. i am very satisfied with the harmonica, but i would just like to say that you were all very help full and pleasant. I was even offered a cup of coffee, it is worth the drive from Doncaster, i will recommend you to my friends. Thank you and all the best, and a merry xmas. steve

From Adrian. sent 25/10/2006
Dear Rachel, Many thanks for sending the case so promptly.What a service.My regular supplier of parts and cases has of late become rather patchy,so it's good to find an alternative that 'goes that extra mile'. Once again many thanks and i look forward to doing business with you in the future.All the best, Adrian.

From Dave Hanson sent 26/09/2006
Hi, I visited your shop yesterday to buy a mandolin case, a Gator which I find is excellent, what I would like to know is can I get a similar case for a short scale tenor banjo with resonator ?. Incidemtly both the shop and the staff staff were first class, a real pleasure to deal with. I've put a short revue on www.mandolin.org.uk Many thanks, Dave Hanson