Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 5044

Bernard Keith Pell

by on 2017-12-20

The service provided by Eagle Music was first class during the placing of my order, during follow up telephone calls regarding my order and regarding the delivery of my order.
I would definitely recommend Eagle Music to other people.
The service provided by Eagle Music was first class during the placing of my order, during follow up telephone calls regarding my order and regarding the delivery of my order.
I would definitely recommend Eagle Music to other people.

Rated 5 out of 5

colin davis

by on 2017-12-20

Excellent service and delivery
Excellent service and delivery

Rated 5 out of 5

Marc Hoyle

by on 2017-12-06

*** was very helpful ,friendly & efficient.
*** was very helpful ,friendly & efficient.

Rated 5 out of 5

Marc Hoyle

by on 2017-12-06

*** was very helpful ,friendly & efficient.
*** was very helpful ,friendly & efficient.

Rated 5 out of 5

john mount

by on 2017-12-05

I have no complaints at all.
The transaction was painless and faultless. It was fast and comunication excellent
I have no complaints at all.
The transaction was painless and faultless. It was fast and comunication excellent

Rated 5 out of 5

Herbert Johnson

by on 2017-11-26

The Uke hard case was excellent
just what I wanted service and delivery I
could not fault.
Thank You
***
The Uke hard case was excellent
just what I wanted service and delivery I
could not fault.
Thank You
***

Rated 5 out of 5

James Duffie

by on 2017-11-21

Rang them to find out if I placed an order for a Banjo when it would arrive. Quickly checked and confirmed it would be next day or when I wanted it. Came next day as promised well setup and ready to play. Very pleased and happy to recommend
Rang them to find out if I placed an order for a Banjo when it would arrive. Quickly checked and confirmed it would be next day or when I wanted it. Came next day as promised well setup and ready to play. Very pleased and happy to recommend

Rated 5 out of 5

R W  Cooper

by on 2017-11-20

there is no need for improvements,

the current system works very well,

do not muck about with things that do not need it.
there is no need for improvements,

the current system works very well,

do not muck about with things that do not need it.

Rated 5 out of 5

Shirley Spencer

by on 2017-11-15

product excellent service excellent will use this music store again
product excellent service excellent will use this music store again

Rated 5 out of 5

Christine McKay

by on 2017-11-14

Prompt service, all as promised at payment. Will def use again.
Prompt service, all as promised at payment. Will def use again.

Rated 5 out of 5

Michael Sturgeon

by on 2017-11-13

Eagle Music is the best music shop in Britain for the banjo, in both choice and expertise of the staff. The attention you receive is great, you are welcomed and treated as a friend from the moment you walk in.
Eagle Music is the best music shop in Britain for the banjo, in both choice and expertise of the staff. The attention you receive is great, you are welcomed and treated as a friend from the moment you walk in.

Rated 5 out of 5

Stewart Fish

by on 2017-11-13

Excellent service, very well packaged and sent promptly. Banjo was also very well set up. Very happy; 100% recommendation.
Excellent service, very well packaged and sent promptly. Banjo was also very well set up. Very happy; 100% recommendation.

Rated 5 out of 5

Jean Molyneux

by on 2017-11-13

Fantastic service, very helpful and knowledgeable staff.
Fantastic service, very helpful and knowledgeable staff.

Rated 5 out of 5

Dave Hoyle

by on 2017-11-06

Make sure that any orders are right before completion and delivery is commenced. I would recommend Eagle Music to my friends and relatives. Customer support is superlative and second to none.
Make sure that any orders are right before completion and delivery is commenced. I would recommend Eagle Music to my friends and relatives. Customer support is superlative and second to none.

Rated 5 out of 5

Gavin Duenas

by on 2017-11-06

Excellent service, quality instrument. Highest recommendation
Excellent service, quality instrument. Highest recommendation

Rated 5 out of 5

Steven Owen

by on 2017-11-03

I rang up to enquire about availability of some bass strings, within 30 mins they were in the post on their way to me. Excellent service.
I rang up to enquire about availability of some bass strings, within 30 mins they were in the post on their way to me. Excellent service.

Rated 5 out of 5

Harold Laurence Anderson

by on 2017-11-03

You are stars - good prices - great service
You are stars - good prices - great service

Rated 4 out of 5

Angus Walker

by on 2017-11-03

your performance was A1
your performance was A1

Rated 5 out of 5

Audrey Litterick

by on 2017-11-02

The service was exceptionally fast and efficient and I would definitely use Eagle Music again. Brilliant!
The service was exceptionally fast and efficient and I would definitely use Eagle Music again. Brilliant!

Rated 5 out of 5

Robert Maes

by on 2017-10-26

My package arrived in Belgium today after only a few days. All in perfect condition
My package arrived in Belgium today after only a few days. All in perfect condition

Rated 5 out of 5

Wilson Smeaton

by on 2017-10-25

Ordering was straightforward and easy; pleased to note that Paypal payment was available.
Delivery occurred in reasonable time, although no tracking was available.
,. The item was exactly as per catalog and packaging was sufficient and not excessive.
I recommend this company, not least because they seem to stock some items that are not easy to find elsewhere.
Ordering was straightforward and easy; pleased to note that Paypal payment was available.
Delivery occurred in reasonable time, although no tracking was available.
,. The item was exactly as per catalog and packaging was sufficient and not excessive.
I recommend this company, not least because they seem to stock some items that are not easy to find elsewhere.

Rated 5 out of 5

leslie webb

by on 2017-10-25

probably the best customer service i have experienced.cant say any better than that
probably the best customer service i have experienced.cant say any better than that

Rated 5 out of 5

mark falconer berry

by on 2017-10-25

Perfect to deal with. Love my banjo delivery perfect too
Perfect to deal with. Love my banjo delivery perfect too

Rated 5 out of 5

christine callaghan

by on 2017-10-23

No problems - items always as described - would definitely recommend
No problems - items always as described - would definitely recommend

Rated 5 out of 5

David Mylett

by on 2017-10-20

Excellent service ordered online came next day Deering Goodtime 2 Tenor Banjo with resonator came well packaged and well protected ,was set up as requested for Irish music and with just a quick tune up of the strings played beautifully
Excellent service ordered online came next day Deering Goodtime 2 Tenor Banjo with resonator came well packaged and well protected ,was set up as requested for Irish music and with just a quick tune up of the strings played beautifully

Rated 5 out of 5

Greg Godden

by on 2017-10-17

Eagle Music provide a very competitive range of musical instruments and equipment together with a first class delivery system. I play Blues Harmonica and would recommend Eagle based upon my experience.
Eagle Music provide a very competitive range of musical instruments and equipment together with a first class delivery system. I play Blues Harmonica and would recommend Eagle based upon my experience.

Rated 5 out of 5

Francis Robinson

by on 2017-10-16

orderd L/H thumb picks great product as described, i live in Spain, delivery exellent.
orderd L/H thumb picks great product as described, i live in Spain, delivery exellent.

Rated 5 out of 5

Lis Birrane

by on 2017-10-15

Please ensure the following review is unattributed:

The service was super efficient and the delivery prompt. The staff were friendly, patient and helpful and i am most grateful for their advice. I love the product (a banjo uke) which was set up beautifully, as promised.
I would definitely recommend eagle music and would buy from them again.
Please ensure the following review is unattributed:

The service was super efficient and the delivery prompt. The staff were friendly, patient and helpful and i am most grateful for their advice. I love the product (a banjo uke) which was set up beautifully, as promised.
I would definitely recommend eagle music and would buy from them again.

Rated 5 out of 5

terry bailey

by on 2017-10-15

All of my banjo ordering is on line,there is no-where local,
and now that i've got used to it, it's straight forward.
I've all ways found Eagle to be helpful and i know i've caused head-aches for you at times.
The one thing that niggles, a little, is postage,Some firms (if i spend ***) postage is free.
I must make the effort to come and see you all some time.

All the best,
***
All of my banjo ordering is on line,there is no-where local,
and now that i've got used to it, it's straight forward.
I've all ways found Eagle to be helpful and i know i've caused head-aches for you at times.
The one thing that niggles, a little, is postage,Some firms (if i spend ***) postage is free.
I must make the effort to come and see you all some time.

All the best,
***

Rated 4 out of 5

Robb Marriott

by on 2017-10-15

As described and delivered very quickly
As described and delivered very quickly

Rated 5 out of 5

Tara Connolly

by on 2017-10-15

Very quick delivery. Great customer support. A lovely banjo. Thank you very much.
Very quick delivery. Great customer support. A lovely banjo. Thank you very much.

Rated 5 out of 5

Neil Piper

by on 2017-10-15

Latest order got the usual efficient prompt response and well packed delivery. Recommended.
Latest order got the usual efficient prompt response and well packed delivery. Recommended.

Rated 5 out of 5

thomas.david skerry

by on 2017-10-15

Very good service I have used Eagle music a number of times and have always been very pleased Thanks ***
Very good service I have used Eagle music a number of times and have always been very pleased Thanks ***

Rated 5 out of 5

Brian Taylor

by on 2017-10-15

Your service is excellent,I have been a customer for some time and had excellent service every time.

***
Your service is excellent,I have been a customer for some time and had excellent service every time.

***

Rated 5 out of 5

James White

by on 2017-10-12

I am learning fingerpicking on guitar. Because my nails are not in the best condition I would like, I tried acrylic coatings on them. These did not prove very successful and I browsed the net and tried many different types of fingerpicks until I found eagle music who supply the Kelly freedom picks. Without any doubt these are far superior to any others I have used. Ordering was very easy and the staff very helpful, whatever your needs this shop will be willing to help and advise.
***
I am learning fingerpicking on guitar. Because my nails are not in the best condition I would like, I tried acrylic coatings on them. These did not prove very successful and I browsed the net and tried many different types of fingerpicks until I found eagle music who supply the Kelly freedom picks. Without any doubt these are far superior to any others I have used. Ordering was very easy and the staff very helpful, whatever your needs this shop will be willing to help and advise.
***

Rated 5 out of 5

Mikko Sonninen

by on 2017-10-12

Nice product range and good service!
Nice product range and good service!

Rated 4 out of 5

Kirill Maruev

by on 2017-10-11

The package with harmonic was sent to me really quickly so i think you may choose this service cause of its convenience.
The package with harmonic was sent to me really quickly so i think you may choose this service cause of its convenience.

Rated 5 out of 5

Ruud van der Eerden

by on 2017-10-11

The first order I placed with you - in July 2015 - were two railroad spike sets, together ***. To my surprise I received, without asking for it, a detailed how to( ...) with the order.
That set the tone for my opinion about you, and it has not changed so far.
Kind regards,
***
The first order I placed with you - in July 2015 - were two railroad spike sets, together ***. To my surprise I received, without asking for it, a detailed how to( ...) with the order.
That set the tone for my opinion about you, and it has not changed so far.
Kind regards,
***

Rated 4 out of 5

merrion wood

by on 2017-10-10

Easy great service.
Easy great service.

Rated 5 out of 5

BRIAN   LAWRENCE BEATTIE

by on 2017-10-10

I cannot think of any areas what need improving .I have always had excellent service from eagle music that's why I tend to stick to them for any of my music needs . I would not hesitate to recommend them to others .the times I have been in touch with them I have found the staff very helpful
I cannot think of any areas what need improving .I have always had excellent service from eagle music that's why I tend to stick to them for any of my music needs . I would not hesitate to recommend them to others .the times I have been in touch with them I have found the staff very helpful

Rated 5 out of 5

Wilf Burgess

by on 2017-10-10

A quick rapidly delivered, pain free purchase. Thank you.
A quick rapidly delivered, pain free purchase. Thank you.

Rated 5 out of 5

Alan Reece

by on 2017-10-09

Satisfied with thr order procedure.
Satisfied with the service provided and would recommend
Eaglemusic to others.
Satisfied with thr order procedure.
Satisfied with the service provided and would recommend
Eaglemusic to others.

Rated 5 out of 5

Peter Johnson

by on 2017-10-09

Very happy. Items despatched promptly with a courteous note.
Very happy. Items despatched promptly with a courteous note.

Rated 5 out of 5

Alistair McFadzen

by on 2017-10-09

Very satisfied with the service provided by Eagle Music.
Very satisfied with the service provided by Eagle Music.

Rated 5 out of 5

Martin Bird

by on 2017-10-08

lots of care and a speedy delivery of my pennies ( £*** ) order. better range of picks than any other shop I found
lots of care and a speedy delivery of my pennies ( £*** ) order. better range of picks than any other shop I found

Rated 5 out of 5

Sagat Guirey

by on 2017-10-08

Great thumpick great service thanks
Great thumpick great service thanks

Rated 5 out of 5

Wayne Bendon

by on 2017-10-07

exellent sercice
exellent sercice

Rated 5 out of 5

Tony Finney

by on 2017-10-06

Thank you Eaglemusic for a very good sevice i will recomend you to all my friends, you are the musicians best friend ,cheers Tony Finney
Thank you Eaglemusic for a very good sevice i will recomend you to all my friends, you are the musicians best friend ,cheers Tony Finney

Rated 5 out of 5

Mark Michelucci

by on 2017-10-06

Helpful staff. Fast delivery. Had the harmonica reed plates that I needed which few people carried. Thanks!
Helpful staff. Fast delivery. Had the harmonica reed plates that I needed which few people carried. Thanks!

Rated 5 out of 5

Bob Jones

by on 2017-10-05

Excellent friendly advice and service. Prompt delivery. Best online music shop out there!
Excellent friendly advice and service. Prompt delivery. Best online music shop out there!

Rated 5 out of 5

Chris Davison

by on 2017-10-04

Very quick and efficient service. Would happily use again. Thank you.
Very quick and efficient service. Would happily use again. Thank you.

Rated 5 out of 5

Alec Archer

by on 2017-10-03

Would definitely recommend,very satisfied with the service. Thank you.
Would definitely recommend,very satisfied with the service. Thank you.

Rated 5 out of 5

Sean Carty

by on 2017-10-03

couldn't fault the service i received , very impressed , i will be shopping here again, fast & efficent
couldn't fault the service i received , very impressed , i will be shopping here again, fast & efficent

Rated 5 out of 5

D Merry

by on 2017-10-02

fabulous products, packed and delivered with consummate ease. Never a problem.
fabulous products, packed and delivered with consummate ease. Never a problem.

Rated 5 out of 5

Anna Batcheler

by on 2017-10-02

All was fine and the woman I spoke to when I called was very helpful and friendly
All was fine and the woman I spoke to when I called was very helpful and friendly

Rated 4 out of 5

Kurt Wallbom

by on 2017-10-01

Very quick delivery in spite of being an overseas dispatch.
Furthermore at a very reasonable price
Very quick delivery in spite of being an overseas dispatch.
Furthermore at a very reasonable price

Rated 5 out of 5

William Barker

by on 2017-10-01

Can't give high enough praise. Speedy internet service and excellent customer support. On the rare occasions when they weren't able to fulfill the order they contacted me directly to explain why and offered sensible alternatives. Have been a repeat customer for some years and always go to them first.
Can't give high enough praise. Speedy internet service and excellent customer support. On the rare occasions when they weren't able to fulfill the order they contacted me directly to explain why and offered sensible alternatives. Have been a repeat customer for some years and always go to them first.

Rated 5 out of 5

David Fisher

by on 2017-08-31

An enjoyable shopping experience, and a follow-up query was responded promptly and to my satisfaction.
An enjoyable shopping experience, and a follow-up query was responded promptly and to my satisfaction.

Rated 5 out of 5

John Simon

by on 2017-08-29

First Class as usual !!
First Class as usual !!

Rated 4 out of 5

Lindsay  Whitehurst

by on 2017-08-17

Ordered off the website. Goods arrived very promptly and well packaged. Excellent
Ordered off the website. Goods arrived very promptly and well packaged. Excellent

Rated 5 out of 5

Terry Sykes

by on 2017-08-16

the advice given by *** was good
Delivery was very efficient and the banjo was well packed for transport
the advice given by *** was good
Delivery was very efficient and the banjo was well packed for transport

Rated 4 out of 5

ian dennison

by on 2017-08-13

Totally satisfied,keep same format,if its not broke, don't,t fix it.
Totally satisfied,keep same format,if its not broke, don't,t fix it.

Rated 5 out of 5

Henry Nield

by on 2017-08-10

Excellent says it all: I would order from Eaglemusic again.
Excellent says it all: I would order from Eaglemusic again.

Rated 5 out of 5

ian dennison

by on 2017-08-08

Friendly staff,great service.
Friendly staff,great service.

Rated 5 out of 5

Lindsay common

by on 2017-08-02

Excellent prompt new day delivery; staff members were very pleasant.
Excellent prompt new day delivery; staff members were very pleasant.

Rated 5 out of 5

Bill Burnett

by on 2017-07-25

Friendly, helpful service!
Friendly, helpful service!

Rated 4 out of 5

Kevin McNaughton

by on 2017-07-22

Excellent service as usual!
Excellent service as usual!

Rated 5 out of 5

Wayne Boulton

by on 2017-07-18

Excellent company to deal with very helpful .
Excellent company to deal with very helpful .

Rated 5 out of 5

Jill Hankinson

by on 2017-07-13

Excellent service and very helpful staff when I had a query. Would definitely recommend to others!
Excellent service and very helpful staff when I had a query. Would definitely recommend to others!

Rated 5 out of 5

Tim Webster

by on 2017-07-10

Excellent service from Eagle music. Good advice, prompt replies, really speedy service and an excellent deering americano at the end of it that was well set up and is a delight to play. Thank you.
Excellent service from Eagle music. Good advice, prompt replies, really speedy service and an excellent deering americano at the end of it that was well set up and is a delight to play. Thank you.

Rated 5 out of 5

John Kelly

by on 2017-07-07

Need to post strings first class
Need to post strings first class

Rated 4 out of 5

Debbie Lycett

by on 2017-07-07

Customer support was excellent. I was contacted by a lovely lady at Eagle Music as she had noticed that I had opted for an expensive delivery option for just a few plectrums and wanted to check that with me. I had made a mistake which I would not have realised if she hadn't taken the trouble to phone me. So she altered my delivery option and saved me a few pounds. So she gets five stars from me.
Customer support was excellent. I was contacted by a lovely lady at Eagle Music as she had noticed that I had opted for an expensive delivery option for just a few plectrums and wanted to check that with me. I had made a mistake which I would not have realised if she hadn't taken the trouble to phone me. So she altered my delivery option and saved me a few pounds. So she gets five stars from me.

Rated 5 out of 5

Steve Asquith

by on 2017-07-07

THE SERVICE WAS FAULTLESS FAST DELIVERY WELL PACKED
THE SERVICE WAS FAULTLESS FAST DELIVERY WELL PACKED

Rated 5 out of 5

John Gill

by on 2017-07-07

Very helpful staff
Very helpful staff

Rated 4 out of 5

John Wood

by on 2017-07-07

Always a pleasure to use. The website is excellent and the staff very helpful. Full marks and I do always recommend Eagle to others.
Always a pleasure to use. The website is excellent and the staff very helpful. Full marks and I do always recommend Eagle to others.

Rated 5 out of 5

david wolverson

by on 2017-07-06

excellent
excellent

Rated 5 out of 5

Keith Curtis

by on 2017-07-06

Great service. Many thanks.
Great service. Many thanks.

Rated 5 out of 5

Kevin McNaughton

by on 2017-07-04

Nothing wrong with the service I received! Absolutely satisfied.
Nothing wrong with the service I received! Absolutely satisfied.

Rated 5 out of 5

Ian Morris

by on 2017-07-03

I've purchased many items from your shop ,and been very happy with the service provided. And have recommended to friends of mine.
I've purchased many items from your shop ,and been very happy with the service provided. And have recommended to friends of mine.

Rated 5 out of 5

George Ella

by on 2017-07-03

This time my order to my home in Germany took six days to arrive instead of the usual three. This was due to Royal Mail not to the Eagle Music who dispatched it within minutes of my telephone call.

My latest request was for a Seydel Noble C harmonica and the 'Absolute Beginners' guide to playing the instrument. The two main reasons for my order for a German instrument in England were that it was actually cheaper at Eagle's, including postage, than in Germany due to a generous reduction and the ladies and gentlemen behind the phones are first rate sales people besides beating all others in their charm, humour and patience. I write this after having trained Shop Assistants and examined them for the German Chamber of Commerce for many years and having dealt with music shops for other instruments in several different countries.

The Seydel Noble C lives up to its name. It is only the third mouth organ I have ever had but its sweetness of tone and easíness to play has really delighted and captured my soul in a permanent way. I promptly ordered an A and a G is to follow.

Eagle Music Shop is not just recommendable - there is really no other place to compare it with. It cannot help being the very best.

Hats off once more to the Eagle Team!

***
This time my order to my home in Germany took six days to arrive instead of the usual three. This was due to Royal Mail not to the Eagle Music who dispatched it within minutes of my telephone call.

My latest request was for a Seydel Noble C harmonica and the 'Absolute Beginners' guide to playing the instrument. The two main reasons for my order for a German instrument in England were that it was actually cheaper at Eagle's, including postage, than in Germany due to a generous reduction and the ladies and gentlemen behind the phones are first rate sales people besides beating all others in their charm, humour and patience. I write this after having trained Shop Assistants and examined them for the German Chamber of Commerce for many years and having dealt with music shops for other instruments in several different countries.

The Seydel Noble C lives up to its name. It is only the third mouth organ I have ever had but its sweetness of tone and easíness to play has really delighted and captured my soul in a permanent way. I promptly ordered an A and a G is to follow.

Eagle Music Shop is not just recommendable - there is really no other place to compare it with. It cannot help being the very best.

Hats off once more to the Eagle Team!

***

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5145 ratings
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