Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 4985

Lindsay  Whitehurst

by on 2017-08-17

Ordered off the website. Goods arrived very promptly and well packaged. Excellent
Ordered off the website. Goods arrived very promptly and well packaged. Excellent

Rated 5 out of 5

Terry Sykes

by on 2017-08-16

the advice given by *** was good
Delivery was very efficient and the banjo was well packed for transport
the advice given by *** was good
Delivery was very efficient and the banjo was well packed for transport

Rated 4 out of 5

ian dennison

by on 2017-08-13

Totally satisfied,keep same format,if its not broke, don't,t fix it.
Totally satisfied,keep same format,if its not broke, don't,t fix it.

Rated 5 out of 5

Henry Nield

by on 2017-08-10

Excellent says it all: I would order from Eaglemusic again.
Excellent says it all: I would order from Eaglemusic again.

Rated 5 out of 5

ian dennison

by on 2017-08-08

Friendly staff,great service.
Friendly staff,great service.

Rated 5 out of 5

Lindsay common

by on 2017-08-02

Excellent prompt new day delivery; staff members were very pleasant.
Excellent prompt new day delivery; staff members were very pleasant.

Rated 5 out of 5

Bill Burnett

by on 2017-07-25

Friendly, helpful service!
Friendly, helpful service!

Rated 4 out of 5

Kevin McNaughton

by on 2017-07-22

Excellent service as usual!
Excellent service as usual!

Rated 5 out of 5

Wayne Boulton

by on 2017-07-18

Excellent company to deal with very helpful .
Excellent company to deal with very helpful .

Rated 5 out of 5

Jill Hankinson

by on 2017-07-13

Excellent service and very helpful staff when I had a query. Would definitely recommend to others!
Excellent service and very helpful staff when I had a query. Would definitely recommend to others!

Rated 5 out of 5

Tim Webster

by on 2017-07-10

Excellent service from Eagle music. Good advice, prompt replies, really speedy service and an excellent deering americano at the end of it that was well set up and is a delight to play. Thank you.
Excellent service from Eagle music. Good advice, prompt replies, really speedy service and an excellent deering americano at the end of it that was well set up and is a delight to play. Thank you.

Rated 5 out of 5

John Kelly

by on 2017-07-07

Need to post strings first class
Need to post strings first class

Rated 4 out of 5

Debbie Lycett

by on 2017-07-07

Customer support was excellent. I was contacted by a lovely lady at Eagle Music as she had noticed that I had opted for an expensive delivery option for just a few plectrums and wanted to check that with me. I had made a mistake which I would not have realised if she hadn't taken the trouble to phone me. So she altered my delivery option and saved me a few pounds. So she gets five stars from me.
Customer support was excellent. I was contacted by a lovely lady at Eagle Music as she had noticed that I had opted for an expensive delivery option for just a few plectrums and wanted to check that with me. I had made a mistake which I would not have realised if she hadn't taken the trouble to phone me. So she altered my delivery option and saved me a few pounds. So she gets five stars from me.

Rated 5 out of 5

Steve Asquith

by on 2017-07-07

THE SERVICE WAS FAULTLESS FAST DELIVERY WELL PACKED
THE SERVICE WAS FAULTLESS FAST DELIVERY WELL PACKED

Rated 5 out of 5

John Gill

by on 2017-07-07

Very helpful staff
Very helpful staff

Rated 4 out of 5

John Wood

by on 2017-07-07

Always a pleasure to use. The website is excellent and the staff very helpful. Full marks and I do always recommend Eagle to others.
Always a pleasure to use. The website is excellent and the staff very helpful. Full marks and I do always recommend Eagle to others.

Rated 5 out of 5

david wolverson

by on 2017-07-06

excellent
excellent

Rated 5 out of 5

Keith Curtis

by on 2017-07-06

Great service. Many thanks.
Great service. Many thanks.

Rated 5 out of 5

Kevin McNaughton

by on 2017-07-04

Nothing wrong with the service I received! Absolutely satisfied.
Nothing wrong with the service I received! Absolutely satisfied.

Rated 5 out of 5

Ian Morris

by on 2017-07-03

I've purchased many items from your shop ,and been very happy with the service provided. And have recommended to friends of mine.
I've purchased many items from your shop ,and been very happy with the service provided. And have recommended to friends of mine.

Rated 5 out of 5

George Ella

by on 2017-07-03

This time my order to my home in Germany took six days to arrive instead of the usual three. This was due to Royal Mail not to the Eagle Music who dispatched it within minutes of my telephone call.

My latest request was for a Seydel Noble C harmonica and the 'Absolute Beginners' guide to playing the instrument. The two main reasons for my order for a German instrument in England were that it was actually cheaper at Eagle's, including postage, than in Germany due to a generous reduction and the ladies and gentlemen behind the phones are first rate sales people besides beating all others in their charm, humour and patience. I write this after having trained Shop Assistants and examined them for the German Chamber of Commerce for many years and having dealt with music shops for other instruments in several different countries.

The Seydel Noble C lives up to its name. It is only the third mouth organ I have ever had but its sweetness of tone and easíness to play has really delighted and captured my soul in a permanent way. I promptly ordered an A and a G is to follow.

Eagle Music Shop is not just recommendable - there is really no other place to compare it with. It cannot help being the very best.

Hats off once more to the Eagle Team!

***
This time my order to my home in Germany took six days to arrive instead of the usual three. This was due to Royal Mail not to the Eagle Music who dispatched it within minutes of my telephone call.

My latest request was for a Seydel Noble C harmonica and the 'Absolute Beginners' guide to playing the instrument. The two main reasons for my order for a German instrument in England were that it was actually cheaper at Eagle's, including postage, than in Germany due to a generous reduction and the ladies and gentlemen behind the phones are first rate sales people besides beating all others in their charm, humour and patience. I write this after having trained Shop Assistants and examined them for the German Chamber of Commerce for many years and having dealt with music shops for other instruments in several different countries.

The Seydel Noble C lives up to its name. It is only the third mouth organ I have ever had but its sweetness of tone and easíness to play has really delighted and captured my soul in a permanent way. I promptly ordered an A and a G is to follow.

Eagle Music Shop is not just recommendable - there is really no other place to compare it with. It cannot help being the very best.

Hats off once more to the Eagle Team!

***

Rated 5 out of 5

Deborah Harrison

by on 2017-07-02

Hi the Eagle Music Team, I purchased a Deering Sierra last week and I am so happy with my banjo!!!! This is the third banjo I have bought from you and every time I come to your shop I am over joyed by the costumer service. The staff are so friendly and knowledgable, nothing is to much trouble and they give you honest advice. I felt totally at ease and in no way pressured to buy anything. The atmosphere is so pleasant and relaxed.I will always remember buying such a fantastic banjo and the service I was given !!!!!
Many Thanks ***
P.S. I even got a cup of tea!
Hi the Eagle Music Team, I purchased a Deering Sierra last week and I am so happy with my banjo!!!! This is the third banjo I have bought from you and every time I come to your shop I am over joyed by the costumer service. The staff are so friendly and knowledgable, nothing is to much trouble and they give you honest advice. I felt totally at ease and in no way pressured to buy anything. The atmosphere is so pleasant and relaxed.I will always remember buying such a fantastic banjo and the service I was given !!!!!
Many Thanks ***
P.S. I even got a cup of tea!

Rated 5 out of 5

jon schofield

by on 2017-07-02

My first choice for Harmonicas and anything else. Nice to see traditional music shops with people who care about what they do and know their stuff.
My first choice for Harmonicas and anything else. Nice to see traditional music shops with people who care about what they do and know their stuff.

Rated 5 out of 5

David Maggs

by on 2017-06-28

Have always had good service from Eagle Music which has a good range of instruments and accessories.
I wouldn't mind receiving updates of new stock especially old acoustic guitars, mandolins ,resonators etc.Recentlynoticed I had missed an old Harmony mandolin. I am left handed but right handed instruments can be converted.

cheers

***
Have always had good service from Eagle Music which has a good range of instruments and accessories.
I wouldn't mind receiving updates of new stock especially old acoustic guitars, mandolins ,resonators etc.Recentlynoticed I had missed an old Harmony mandolin. I am left handed but right handed instruments can be converted.

cheers

***

Rated 5 out of 5

Peter Corry

by on 2017-06-24

Very easy process and good service.
Very easy process and good service.

Rated 5 out of 5

Roy Guest

by on 2017-06-23

Absolutely first class service , quick delivery and top quality merchandise , UK to Ireland postage took only 4 days including a weekend. Slainté lads and keep up the excellent work.
Absolutely first class service , quick delivery and top quality merchandise , UK to Ireland postage took only 4 days including a weekend. Slainté lads and keep up the excellent work.

Rated 5 out of 5

Bryan Lawrence

by on 2017-06-22

You were very helpful with my initial enquiry. The item was ordered and delivery and packing was very good
You were very helpful with my initial enquiry. The item was ordered and delivery and packing was very good

Rated 5 out of 5

JOHN EVANS

by on 2017-06-22

Top service
Top service

Rated 5 out of 5

Brett Ford

by on 2017-06-22

I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***
I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***

Rated 5 out of 5

Brett Ford

by on 2017-06-22

I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***
I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***

Rated 5 out of 5

Brett Ford

by on 2017-06-22

I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***
I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***

Rated 5 out of 5

Mike Smithwick

by on 2017-06-22

I've become a big fan of Eagle Music Shop, easy to deal with, a great selection of gear, and always prompt with delivery, what more can you want!
I've become a big fan of Eagle Music Shop, easy to deal with, a great selection of gear, and always prompt with delivery, what more can you want!

Rated 5 out of 5

Neil Allen

by on 2017-06-20

Quick service as always. Thanks!
Quick service as always. Thanks!

Rated 5 out of 5

Harry Smith

by on 2017-06-19

Excellent rapid service as usual. Thank you!
Excellent rapid service as usual. Thank you!

Rated 5 out of 5

Gillian MacWatt

by on 2017-06-18

Eagle Music always has exactly what I'm looking for and they are now the first place I look. Quick service too!
Eagle Music always has exactly what I'm looking for and they are now the first place I look. Quick service too!

Rated 5 out of 5

John Mckalroy

by on 2017-05-23

I would definitely recommend Eagle music.
First class service
I would definitely recommend Eagle music.
First class service

Rated 5 out of 5

Neil Liversidge

by on 2017-05-23

Very good service
Very good service

Rated 5 out of 5

peter buxton

by on 2017-05-20

Good
Good

Rated 4 out of 5

Martin Butterworth

by on 2017-05-18

Absolute fantastic first class service. Would definitely use Eagle music again.
Absolute fantastic first class service. Would definitely use Eagle music again.

Rated 5 out of 5

Simon Eakins

by on 2017-04-29

*** WAS GREAT... MANY THANKS
*** WAS GREAT... MANY THANKS

Rated 5 out of 5

Garry Rushworth

by on 2017-04-21

Excellent prompt service
Excellent prompt service

Rated 5 out of 5

Jason Cleary

by on 2017-04-12

I have made a number of purchases through Eagle Music because I have found that it provides a prompt reliable service, and instruments receive a professional set up before being sent. There is also a decent selection of instruments to choose from.

You can get some instruments a bit cheaper from other online stores in the EU such as Thomann Music but then they don't provide a set up service.

An area to improve could be when you are logged into your registered account. I seem to be unable to save a change to the delivery address in my account.
I have made a number of purchases through Eagle Music because I have found that it provides a prompt reliable service, and instruments receive a professional set up before being sent. There is also a decent selection of instruments to choose from.

You can get some instruments a bit cheaper from other online stores in the EU such as Thomann Music but then they don't provide a set up service.

An area to improve could be when you are logged into your registered account. I seem to be unable to save a change to the delivery address in my account.

Rated 5 out of 5

Harry Kirk

by on 2017-04-10

I was very pleased with my purchase, it was good value compared to other sellers and arrived promptly.
I was very pleased with my purchase, it was good value compared to other sellers and arrived promptly.

Rated 5 out of 5

Gordon  Cree

by on 2017-04-09

Ordered Sunday, Ordering quick and easy.
Shipped Monday, Delivered Tuesday. Inside time slot.
Banjo well packed and exactly as specified. Very pleased
Only downside was that the paperwork was not with the Banjo but loose with the packaging and almost thrown away. However that aside excellent service, would highly recommend. ***
Ordered Sunday, Ordering quick and easy.
Shipped Monday, Delivered Tuesday. Inside time slot.
Banjo well packed and exactly as specified. Very pleased
Only downside was that the paperwork was not with the Banjo but loose with the packaging and almost thrown away. However that aside excellent service, would highly recommend. ***

Rated 5 out of 5

Paul Maynard

by on 2017-04-06

Excellent pricing and service. When there was an issue with the courier and eagle were not even at fault they went out of their way to resolve it and I ended up getting the instrument the same day rather than the usual next day reattempted delivery. Instrument was flawless and set up perfectly by the guys there so I couldn't be happier.
Excellent pricing and service. When there was an issue with the courier and eagle were not even at fault they went out of their way to resolve it and I ended up getting the instrument the same day rather than the usual next day reattempted delivery. Instrument was flawless and set up perfectly by the guys there so I couldn't be happier.

Rated 5 out of 5

Grant  Mills

by on 2017-04-02

Yes very satisfied and would recommend to others
Yes very satisfied and would recommend to others

Rated 5 out of 5

Alan MCCulloch

by on 2017-04-02

Every thing was excellent!

Order placed on Monday morning and the product arrived by courier on Tuesday evening without paying a premium for next day delivery. The price was also matched to a lower price on a different web site even though they did not have it available that day!! What's not to like!

I have already recommended the Eagle Music Shop to several of my friends and will definitely recommend you to more! Keep up the good work.

***
Every thing was excellent!

Order placed on Monday morning and the product arrived by courier on Tuesday evening without paying a premium for next day delivery. The price was also matched to a lower price on a different web site even though they did not have it available that day!! What's not to like!

I have already recommended the Eagle Music Shop to several of my friends and will definitely recommend you to more! Keep up the good work.

***

Rated 5 out of 5

Lars Olesen

by on 2017-04-01

Excellent service and my order came exactly the day promised even though the destination were Denmark.

The only thing to say. I couldn´t track and trace it from eindhoven.
Excellent service and my order came exactly the day promised even though the destination were Denmark.

The only thing to say. I couldn´t track and trace it from eindhoven.

Rated 5 out of 5

David Thomas

by on 2017-03-29

Order delivered promply,didn't have to wait in all day as i was given a one hour slot and I could track exactly where it was throughout that hour. The Ukelele I bought was exactly as described and delivered well packed,
I will have no problem dealing with this company in the future. Very pleased.
Order delivered promply,didn't have to wait in all day as i was given a one hour slot and I could track exactly where it was throughout that hour. The Ukelele I bought was exactly as described and delivered well packed,
I will have no problem dealing with this company in the future. Very pleased.

Rated 5 out of 5

ian malyk

by on 2017-03-26

&128077;
&128077;

Rated 5 out of 5

peter jenkins

by on 2017-03-24

Bought chicago banjo strap.very good quality
Very good service arrived a couple of days later
Bought chicago banjo strap.very good quality
Very good service arrived a couple of days later

Rated 5 out of 5

John Plant

by on 2017-03-24

Good choice of harmonicas, good prices,good service.
Good choice of harmonicas, good prices,good service.

Rated 5 out of 5

JOHN CRAMMOND

by on 2017-03-21

Very prompt dispatch and delivery.The quality of item received was as hoped for.
Very prompt dispatch and delivery.The quality of item received was as hoped for.

Rated 5 out of 5

Mrs Jacqueline A Edwards

by on 2017-03-19

Good service and good products
Good service and good products

Rated 4 out of 5

Alfonso Chiari

by on 2017-03-18

Just perfect!
Just perfect!

Rated 5 out of 5

Stuart Goodwin

by on 2017-03-15

good communication, and amazingly quick delivery. beautiful banjo and well set up
good communication, and amazingly quick delivery. beautiful banjo and well set up

Rated 5 out of 5

william gilding

by on 2017-03-14

First class service I would not hesitate to use them again.
First class service I would not hesitate to use them again.

Rated 5 out of 5

Zita mansi

by on 2017-03-13

Great product and service.
Great product and service.

Rated 5 out of 5

miles clarke

by on 2017-03-12

highly recommended excellent service
highly recommended excellent service

Rated 5 out of 5

Allister Duncan

by on 2017-03-09

Competitive price and swift delivery. Highly recommended!
Competitive price and swift delivery. Highly recommended!

Rated 5 out of 5

Anthony Sullivan

by on 2017-03-05

Excellent
Excellent

Rated 5 out of 5

Peter Makin

by on 2017-03-05

Helpful advice and efficient service
Helpful advice and efficient service

Rated 5 out of 5

Alan Pymm

by on 2017-03-02

My query regarding my fitting my banjo strap was quickly dealt with. I was impressed.
My query regarding my fitting my banjo strap was quickly dealt with. I was impressed.

Rated 5 out of 5

neal parker

by on 2017-02-28

excellent service
excellent service

Rated 5 out of 5

 Michael  Baldock

by on 2017-02-26

Now bought three uku's from Eagle. The reason for going back a second and third time was :-
1. competitive prices.
2. all parts of the order carried out in a quick, professional
but friendly way.
Now bought three uku's from Eagle. The reason for going back a second and third time was :-
1. competitive prices.
2. all parts of the order carried out in a quick, professional
but friendly way.

Rated 5 out of 5

Garvin Jess

by on 2017-02-24

Very happy with product, service and speed of delivery, Thank-you.
Very happy with product, service and speed of delivery, Thank-you.

Rated 5 out of 5

Robert Cole

by on 2017-02-22

I bought a selection of thumb picks. Excellent quality, good price and prompt response.
I bought a selection of thumb picks. Excellent quality, good price and prompt response.

Rated 5 out of 5

Peta Grant

by on 2017-02-21

I'm very happy with the service provided by Eaglemusic and particularly impressed with the emails telling me what stage had been reached and when my instrument was dispatched. Thoroughly recommend this supplier to everyone.
As for my new instrument, set up in Eaglemusic's workshop before dispatch, I am over the moon and it is now my favourite instrument. It's a Deering Goodtime Tenor Ukulele Banjo - beautiful. Thank you Eaglemusic.
I'm very happy with the service provided by Eaglemusic and particularly impressed with the emails telling me what stage had been reached and when my instrument was dispatched. Thoroughly recommend this supplier to everyone.
As for my new instrument, set up in Eaglemusic's workshop before dispatch, I am over the moon and it is now my favourite instrument. It's a Deering Goodtime Tenor Ukulele Banjo - beautiful. Thank you Eaglemusic.

Rated 5 out of 5

Paul Outlaw

by on 2017-02-18

Ordering by phone would be easier if code numbers were allocated to the product name.
Excellent service, very rarely use anybody else, highly recommended.
Ordering by phone would be easier if code numbers were allocated to the product name.
Excellent service, very rarely use anybody else, highly recommended.

Rated 5 out of 5

David Goodwin

by on 2017-02-17

Excellent and prompt service. No complaints.
Excellent and prompt service. No complaints.

Rated 5 out of 5

Stephen  Lawson

by on 2017-02-15

Great service my order was placed after lunchtime Thursday & I received my order next day just after lunchtime. .. 100% happy with the service I'm be buying from eagle music again. .. ***
Great service my order was placed after lunchtime Thursday & I received my order next day just after lunchtime. .. 100% happy with the service I'm be buying from eagle music again. .. ***

Rated 5 out of 5

James Dethick

by on 2017-02-15

I can highly recommend Eagle Music Shop. Very helpful and patient staff and first rate traditional musical instruments. Bob on.
I can highly recommend Eagle Music Shop. Very helpful and patient staff and first rate traditional musical instruments. Bob on.

Rated 5 out of 5

Linda Wilding

by on 2017-02-15

Excellent service, excellent instrument.
Excellent service, excellent instrument.

Rated 5 out of 5

Ruairidh Greig

by on 2017-02-13

The service was excellent. Good advice and prompt delivery with a quality product.
The service was excellent. Good advice and prompt delivery with a quality product.

Rated 5 out of 5

Nathan Cooper

by on 2017-02-13

The instrument was very good quality, came set up and ready to play. Delivery was very quick, I ordered it late on Saturday night and it arrived Tuesday morning.
The instrument was very good quality, came set up and ready to play. Delivery was very quick, I ordered it late on Saturday night and it arrived Tuesday morning.

Rated 5 out of 5

DAVID COLLINGWOOD

by on 2017-02-10

I love buying from Eagle Music as they always have what I'm looking for. Thanks guys - Top Shop.
I love buying from Eagle Music as they always have what I'm looking for. Thanks guys - Top Shop.

Rated 5 out of 5

eamonn barrett

by on 2017-02-09

prompt delivery, easy ordering.
prompt delivery, easy ordering.

Rated 4 out of 5

Martin sheills

by on 2017-02-08

Very good service. Fast delivery, great range.
Very good service. Fast delivery, great range.

Rated 4 out of 5

Robert Batchelor

by on 2017-02-07

I placed my order with Jools and it arrived the next day,fantastic. I would happily recommend Eaglemusic to anyone!! It's a very friendly shop
I placed my order with Jools and it arrived the next day,fantastic. I would happily recommend Eaglemusic to anyone!! It's a very friendly shop

Rated 5 out of 5

Charles Johnson

by on 2017-02-07

Excellent service, good prices and very knowledgeable staff. It's always a pleasure to do business with them.
Excellent service, good prices and very knowledgeable staff. It's always a pleasure to do business with them.

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5084 ratings
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