Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 5022

christine callaghan

by on 2017-10-23

No problems - items always as described - would definitely recommend
No problems - items always as described - would definitely recommend

Rated 5 out of 5

David Mylett

by on 2017-10-20

Excellent service ordered online came next day Deering Goodtime 2 Tenor Banjo with resonator came well packaged and well protected ,was set up as requested for Irish music and with just a quick tune up of the strings played beautifully
Excellent service ordered online came next day Deering Goodtime 2 Tenor Banjo with resonator came well packaged and well protected ,was set up as requested for Irish music and with just a quick tune up of the strings played beautifully

Rated 5 out of 5

Greg Godden

by on 2017-10-17

Eagle Music provide a very competitive range of musical instruments and equipment together with a first class delivery system. I play Blues Harmonica and would recommend Eagle based upon my experience.
Eagle Music provide a very competitive range of musical instruments and equipment together with a first class delivery system. I play Blues Harmonica and would recommend Eagle based upon my experience.

Rated 5 out of 5

Francis Robinson

by on 2017-10-16

orderd L/H thumb picks great product as described, i live in Spain, delivery exellent.
orderd L/H thumb picks great product as described, i live in Spain, delivery exellent.

Rated 5 out of 5

Lis Birrane

by on 2017-10-15

Please ensure the following review is unattributed:

The service was super efficient and the delivery prompt. The staff were friendly, patient and helpful and i am most grateful for their advice. I love the product (a banjo uke) which was set up beautifully, as promised.
I would definitely recommend eagle music and would buy from them again.
Please ensure the following review is unattributed:

The service was super efficient and the delivery prompt. The staff were friendly, patient and helpful and i am most grateful for their advice. I love the product (a banjo uke) which was set up beautifully, as promised.
I would definitely recommend eagle music and would buy from them again.

Rated 5 out of 5

terry bailey

by on 2017-10-15

All of my banjo ordering is on line,there is no-where local,
and now that i've got used to it, it's straight forward.
I've all ways found Eagle to be helpful and i know i've caused head-aches for you at times.
The one thing that niggles, a little, is postage,Some firms (if i spend ***) postage is free.
I must make the effort to come and see you all some time.

All the best,
***
All of my banjo ordering is on line,there is no-where local,
and now that i've got used to it, it's straight forward.
I've all ways found Eagle to be helpful and i know i've caused head-aches for you at times.
The one thing that niggles, a little, is postage,Some firms (if i spend ***) postage is free.
I must make the effort to come and see you all some time.

All the best,
***

Rated 4 out of 5

Thomas Dahl

by on 2017-10-15

I am a bit disappointed, I have bought instruments from EagleMusic before and got very satisfied. However this time I&7743; not! I bought a Tanglewood banjo and one of the frets was smaller/thinner than the others, like it was ironed down very hard. The result of this is that the pitch is the same on 2 frets. EagleMusic says that the instrument includes Free Premier Workshop Setup but I doubt that the workshop could miss this error or did they have a bad day and ironed the fret to much?

It feels hard to recommend this company to others then this sort of errors is not recognised.
I am a bit disappointed, I have bought instruments from EagleMusic before and got very satisfied. However this time I&7743; not! I bought a Tanglewood banjo and one of the frets was smaller/thinner than the others, like it was ironed down very hard. The result of this is that the pitch is the same on 2 frets. EagleMusic says that the instrument includes Free Premier Workshop Setup but I doubt that the workshop could miss this error or did they have a bad day and ironed the fret to much?

It feels hard to recommend this company to others then this sort of errors is not recognised.

Rated 1 out of 5

Robb Marriott

by on 2017-10-15

As described and delivered very quickly
As described and delivered very quickly

Rated 5 out of 5

Tara Connolly

by on 2017-10-15

Very quick delivery. Great customer support. A lovely banjo. Thank you very much.
Very quick delivery. Great customer support. A lovely banjo. Thank you very much.

Rated 5 out of 5

Neil Piper

by on 2017-10-15

Latest order got the usual efficient prompt response and well packed delivery. Recommended.
Latest order got the usual efficient prompt response and well packed delivery. Recommended.

Rated 5 out of 5

thomas.david skerry

by on 2017-10-15

Very good service I have used Eagle music a number of times and have always been very pleased Thanks ***
Very good service I have used Eagle music a number of times and have always been very pleased Thanks ***

Rated 5 out of 5

Brian Taylor

by on 2017-10-15

Your service is excellent,I have been a customer for some time and had excellent service every time.

***
Your service is excellent,I have been a customer for some time and had excellent service every time.

***

Rated 5 out of 5

James White

by on 2017-10-12

I am learning fingerpicking on guitar. Because my nails are not in the best condition I would like, I tried acrylic coatings on them. These did not prove very successful and I browsed the net and tried many different types of fingerpicks until I found eagle music who supply the Kelly freedom picks. Without any doubt these are far superior to any others I have used. Ordering was very easy and the staff very helpful, whatever your needs this shop will be willing to help and advise.
***
I am learning fingerpicking on guitar. Because my nails are not in the best condition I would like, I tried acrylic coatings on them. These did not prove very successful and I browsed the net and tried many different types of fingerpicks until I found eagle music who supply the Kelly freedom picks. Without any doubt these are far superior to any others I have used. Ordering was very easy and the staff very helpful, whatever your needs this shop will be willing to help and advise.
***

Rated 5 out of 5

Mikko Sonninen

by on 2017-10-12

Nice product range and good service!
Nice product range and good service!

Rated 4 out of 5

Kirill Maruev

by on 2017-10-11

The package with harmonic was sent to me really quickly so i think you may choose this service cause of its convenience.
The package with harmonic was sent to me really quickly so i think you may choose this service cause of its convenience.

Rated 5 out of 5

Ruud van der Eerden

by on 2017-10-11

The first order I placed with you - in July 2015 - were two railroad spike sets, together ***. To my surprise I received, without asking for it, a detailed how to( ...) with the order.
That set the tone for my opinion about you, and it has not changed so far.
Kind regards,
***
The first order I placed with you - in July 2015 - were two railroad spike sets, together ***. To my surprise I received, without asking for it, a detailed how to( ...) with the order.
That set the tone for my opinion about you, and it has not changed so far.
Kind regards,
***

Rated 4 out of 5

merrion wood

by on 2017-10-10

Easy great service.
Easy great service.

Rated 5 out of 5

BRIAN   LAWRENCE BEATTIE

by on 2017-10-10

I cannot think of any areas what need improving .I have always had excellent service from eagle music that's why I tend to stick to them for any of my music needs . I would not hesitate to recommend them to others .the times I have been in touch with them I have found the staff very helpful
I cannot think of any areas what need improving .I have always had excellent service from eagle music that's why I tend to stick to them for any of my music needs . I would not hesitate to recommend them to others .the times I have been in touch with them I have found the staff very helpful

Rated 5 out of 5

Wilf Burgess

by on 2017-10-10

A quick rapidly delivered, pain free purchase. Thank you.
A quick rapidly delivered, pain free purchase. Thank you.

Rated 5 out of 5

Alan Reece

by on 2017-10-09

Satisfied with thr order procedure.
Satisfied with the service provided and would recommend
Eaglemusic to others.
Satisfied with thr order procedure.
Satisfied with the service provided and would recommend
Eaglemusic to others.

Rated 5 out of 5

Peter Johnson

by on 2017-10-09

Very happy. Items despatched promptly with a courteous note.
Very happy. Items despatched promptly with a courteous note.

Rated 5 out of 5

Alistair McFadzen

by on 2017-10-09

Very satisfied with the service provided by Eagle Music.
Very satisfied with the service provided by Eagle Music.

Rated 5 out of 5

Martin Bird

by on 2017-10-08

lots of care and a speedy delivery of my pennies ( £*** ) order. better range of picks than any other shop I found
lots of care and a speedy delivery of my pennies ( £*** ) order. better range of picks than any other shop I found

Rated 5 out of 5

Sagat Guirey

by on 2017-10-08

Great thumpick great service thanks
Great thumpick great service thanks

Rated 5 out of 5

Wayne Bendon

by on 2017-10-07

exellent sercice
exellent sercice

Rated 5 out of 5

Tony Finney

by on 2017-10-06

Thank you Eaglemusic for a very good sevice i will recomend you to all my friends, you are the musicians best friend ,cheers Tony Finney
Thank you Eaglemusic for a very good sevice i will recomend you to all my friends, you are the musicians best friend ,cheers Tony Finney

Rated 5 out of 5

Mark Michelucci

by on 2017-10-06

Helpful staff. Fast delivery. Had the harmonica reed plates that I needed which few people carried. Thanks!
Helpful staff. Fast delivery. Had the harmonica reed plates that I needed which few people carried. Thanks!

Rated 5 out of 5

Bob Jones

by on 2017-10-05

Excellent friendly advice and service. Prompt delivery. Best online music shop out there!
Excellent friendly advice and service. Prompt delivery. Best online music shop out there!

Rated 5 out of 5

Chris Davison

by on 2017-10-04

Very quick and efficient service. Would happily use again. Thank you.
Very quick and efficient service. Would happily use again. Thank you.

Rated 5 out of 5

Alec Archer

by on 2017-10-03

Would definitely recommend,very satisfied with the service. Thank you.
Would definitely recommend,very satisfied with the service. Thank you.

Rated 5 out of 5

Sean Carty

by on 2017-10-03

couldn't fault the service i received , very impressed , i will be shopping here again, fast & efficent
couldn't fault the service i received , very impressed , i will be shopping here again, fast & efficent

Rated 5 out of 5

D Merry

by on 2017-10-02

fabulous products, packed and delivered with consummate ease. Never a problem.
fabulous products, packed and delivered with consummate ease. Never a problem.

Rated 5 out of 5

Anna Batcheler

by on 2017-10-02

All was fine and the woman I spoke to when I called was very helpful and friendly
All was fine and the woman I spoke to when I called was very helpful and friendly

Rated 4 out of 5

Kurt Wallbom

by on 2017-10-01

Very quick delivery in spite of being an overseas dispatch.
Furthermore at a very reasonable price
Very quick delivery in spite of being an overseas dispatch.
Furthermore at a very reasonable price

Rated 5 out of 5

William Barker

by on 2017-10-01

Can't give high enough praise. Speedy internet service and excellent customer support. On the rare occasions when they weren't able to fulfill the order they contacted me directly to explain why and offered sensible alternatives. Have been a repeat customer for some years and always go to them first.
Can't give high enough praise. Speedy internet service and excellent customer support. On the rare occasions when they weren't able to fulfill the order they contacted me directly to explain why and offered sensible alternatives. Have been a repeat customer for some years and always go to them first.

Rated 5 out of 5

David Fisher

by on 2017-08-31

An enjoyable shopping experience, and a follow-up query was responded promptly and to my satisfaction.
An enjoyable shopping experience, and a follow-up query was responded promptly and to my satisfaction.

Rated 5 out of 5

John Simon

by on 2017-08-29

First Class as usual !!
First Class as usual !!

Rated 4 out of 5

Lindsay  Whitehurst

by on 2017-08-17

Ordered off the website. Goods arrived very promptly and well packaged. Excellent
Ordered off the website. Goods arrived very promptly and well packaged. Excellent

Rated 5 out of 5

Terry Sykes

by on 2017-08-16

the advice given by *** was good
Delivery was very efficient and the banjo was well packed for transport
the advice given by *** was good
Delivery was very efficient and the banjo was well packed for transport

Rated 4 out of 5

ian dennison

by on 2017-08-13

Totally satisfied,keep same format,if its not broke, don't,t fix it.
Totally satisfied,keep same format,if its not broke, don't,t fix it.

Rated 5 out of 5

Henry Nield

by on 2017-08-10

Excellent says it all: I would order from Eaglemusic again.
Excellent says it all: I would order from Eaglemusic again.

Rated 5 out of 5

ian dennison

by on 2017-08-08

Friendly staff,great service.
Friendly staff,great service.

Rated 5 out of 5

Lindsay common

by on 2017-08-02

Excellent prompt new day delivery; staff members were very pleasant.
Excellent prompt new day delivery; staff members were very pleasant.

Rated 5 out of 5

Bill Burnett

by on 2017-07-25

Friendly, helpful service!
Friendly, helpful service!

Rated 4 out of 5

Kevin McNaughton

by on 2017-07-22

Excellent service as usual!
Excellent service as usual!

Rated 5 out of 5

Wayne Boulton

by on 2017-07-18

Excellent company to deal with very helpful .
Excellent company to deal with very helpful .

Rated 5 out of 5

Jill Hankinson

by on 2017-07-13

Excellent service and very helpful staff when I had a query. Would definitely recommend to others!
Excellent service and very helpful staff when I had a query. Would definitely recommend to others!

Rated 5 out of 5

Tim Webster

by on 2017-07-10

Excellent service from Eagle music. Good advice, prompt replies, really speedy service and an excellent deering americano at the end of it that was well set up and is a delight to play. Thank you.
Excellent service from Eagle music. Good advice, prompt replies, really speedy service and an excellent deering americano at the end of it that was well set up and is a delight to play. Thank you.

Rated 5 out of 5

John Kelly

by on 2017-07-07

Need to post strings first class
Need to post strings first class

Rated 4 out of 5

Debbie Lycett

by on 2017-07-07

Customer support was excellent. I was contacted by a lovely lady at Eagle Music as she had noticed that I had opted for an expensive delivery option for just a few plectrums and wanted to check that with me. I had made a mistake which I would not have realised if she hadn't taken the trouble to phone me. So she altered my delivery option and saved me a few pounds. So she gets five stars from me.
Customer support was excellent. I was contacted by a lovely lady at Eagle Music as she had noticed that I had opted for an expensive delivery option for just a few plectrums and wanted to check that with me. I had made a mistake which I would not have realised if she hadn't taken the trouble to phone me. So she altered my delivery option and saved me a few pounds. So she gets five stars from me.

Rated 5 out of 5

Steve Asquith

by on 2017-07-07

THE SERVICE WAS FAULTLESS FAST DELIVERY WELL PACKED
THE SERVICE WAS FAULTLESS FAST DELIVERY WELL PACKED

Rated 5 out of 5

John Gill

by on 2017-07-07

Very helpful staff
Very helpful staff

Rated 4 out of 5

John Wood

by on 2017-07-07

Always a pleasure to use. The website is excellent and the staff very helpful. Full marks and I do always recommend Eagle to others.
Always a pleasure to use. The website is excellent and the staff very helpful. Full marks and I do always recommend Eagle to others.

Rated 5 out of 5

david wolverson

by on 2017-07-06

excellent
excellent

Rated 5 out of 5

Keith Curtis

by on 2017-07-06

Great service. Many thanks.
Great service. Many thanks.

Rated 5 out of 5

Kevin McNaughton

by on 2017-07-04

Nothing wrong with the service I received! Absolutely satisfied.
Nothing wrong with the service I received! Absolutely satisfied.

Rated 5 out of 5

Ian Morris

by on 2017-07-03

I've purchased many items from your shop ,and been very happy with the service provided. And have recommended to friends of mine.
I've purchased many items from your shop ,and been very happy with the service provided. And have recommended to friends of mine.

Rated 5 out of 5

George Ella

by on 2017-07-03

This time my order to my home in Germany took six days to arrive instead of the usual three. This was due to Royal Mail not to the Eagle Music who dispatched it within minutes of my telephone call.

My latest request was for a Seydel Noble C harmonica and the 'Absolute Beginners' guide to playing the instrument. The two main reasons for my order for a German instrument in England were that it was actually cheaper at Eagle's, including postage, than in Germany due to a generous reduction and the ladies and gentlemen behind the phones are first rate sales people besides beating all others in their charm, humour and patience. I write this after having trained Shop Assistants and examined them for the German Chamber of Commerce for many years and having dealt with music shops for other instruments in several different countries.

The Seydel Noble C lives up to its name. It is only the third mouth organ I have ever had but its sweetness of tone and easíness to play has really delighted and captured my soul in a permanent way. I promptly ordered an A and a G is to follow.

Eagle Music Shop is not just recommendable - there is really no other place to compare it with. It cannot help being the very best.

Hats off once more to the Eagle Team!

***
This time my order to my home in Germany took six days to arrive instead of the usual three. This was due to Royal Mail not to the Eagle Music who dispatched it within minutes of my telephone call.

My latest request was for a Seydel Noble C harmonica and the 'Absolute Beginners' guide to playing the instrument. The two main reasons for my order for a German instrument in England were that it was actually cheaper at Eagle's, including postage, than in Germany due to a generous reduction and the ladies and gentlemen behind the phones are first rate sales people besides beating all others in their charm, humour and patience. I write this after having trained Shop Assistants and examined them for the German Chamber of Commerce for many years and having dealt with music shops for other instruments in several different countries.

The Seydel Noble C lives up to its name. It is only the third mouth organ I have ever had but its sweetness of tone and easíness to play has really delighted and captured my soul in a permanent way. I promptly ordered an A and a G is to follow.

Eagle Music Shop is not just recommendable - there is really no other place to compare it with. It cannot help being the very best.

Hats off once more to the Eagle Team!

***

Rated 5 out of 5

Deborah Harrison

by on 2017-07-02

Hi the Eagle Music Team, I purchased a Deering Sierra last week and I am so happy with my banjo!!!! This is the third banjo I have bought from you and every time I come to your shop I am over joyed by the costumer service. The staff are so friendly and knowledgable, nothing is to much trouble and they give you honest advice. I felt totally at ease and in no way pressured to buy anything. The atmosphere is so pleasant and relaxed.I will always remember buying such a fantastic banjo and the service I was given !!!!!
Many Thanks ***
P.S. I even got a cup of tea!
Hi the Eagle Music Team, I purchased a Deering Sierra last week and I am so happy with my banjo!!!! This is the third banjo I have bought from you and every time I come to your shop I am over joyed by the costumer service. The staff are so friendly and knowledgable, nothing is to much trouble and they give you honest advice. I felt totally at ease and in no way pressured to buy anything. The atmosphere is so pleasant and relaxed.I will always remember buying such a fantastic banjo and the service I was given !!!!!
Many Thanks ***
P.S. I even got a cup of tea!

Rated 5 out of 5

jon schofield

by on 2017-07-02

My first choice for Harmonicas and anything else. Nice to see traditional music shops with people who care about what they do and know their stuff.
My first choice for Harmonicas and anything else. Nice to see traditional music shops with people who care about what they do and know their stuff.

Rated 5 out of 5

David Maggs

by on 2017-06-28

Have always had good service from Eagle Music which has a good range of instruments and accessories.
I wouldn't mind receiving updates of new stock especially old acoustic guitars, mandolins ,resonators etc.Recentlynoticed I had missed an old Harmony mandolin. I am left handed but right handed instruments can be converted.

cheers

***
Have always had good service from Eagle Music which has a good range of instruments and accessories.
I wouldn't mind receiving updates of new stock especially old acoustic guitars, mandolins ,resonators etc.Recentlynoticed I had missed an old Harmony mandolin. I am left handed but right handed instruments can be converted.

cheers

***

Rated 5 out of 5

Peter Corry

by on 2017-06-24

Very easy process and good service.
Very easy process and good service.

Rated 5 out of 5

Roy Guest

by on 2017-06-23

Absolutely first class service , quick delivery and top quality merchandise , UK to Ireland postage took only 4 days including a weekend. Slainté lads and keep up the excellent work.
Absolutely first class service , quick delivery and top quality merchandise , UK to Ireland postage took only 4 days including a weekend. Slainté lads and keep up the excellent work.

Rated 5 out of 5

Bryan Lawrence

by on 2017-06-22

You were very helpful with my initial enquiry. The item was ordered and delivery and packing was very good
You were very helpful with my initial enquiry. The item was ordered and delivery and packing was very good

Rated 5 out of 5

JOHN EVANS

by on 2017-06-22

Top service
Top service

Rated 5 out of 5

Brett Ford

by on 2017-06-22

I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***
I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***

Rated 5 out of 5

Brett Ford

by on 2017-06-22

I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***
I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***

Rated 5 out of 5

Brett Ford

by on 2017-06-22

I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***
I am a Ukuholic and play Uke and Ubass.
I am a Member of the U3A and we play at Charities and Care Centres etc locally..

Cheers ***

Rated 5 out of 5

Mike Smithwick

by on 2017-06-22

I've become a big fan of Eagle Music Shop, easy to deal with, a great selection of gear, and always prompt with delivery, what more can you want!
I've become a big fan of Eagle Music Shop, easy to deal with, a great selection of gear, and always prompt with delivery, what more can you want!

Rated 5 out of 5

Neil Allen

by on 2017-06-20

Quick service as always. Thanks!
Quick service as always. Thanks!

Rated 5 out of 5

Harry Smith

by on 2017-06-19

Excellent rapid service as usual. Thank you!
Excellent rapid service as usual. Thank you!

Rated 5 out of 5

Gillian MacWatt

by on 2017-06-18

Eagle Music always has exactly what I'm looking for and they are now the first place I look. Quick service too!
Eagle Music always has exactly what I'm looking for and they are now the first place I look. Quick service too!

Rated 5 out of 5

John Mckalroy

by on 2017-05-23

I would definitely recommend Eagle music.
First class service
I would definitely recommend Eagle music.
First class service

Rated 5 out of 5

Neil Liversidge

by on 2017-05-23

Very good service
Very good service

Rated 5 out of 5

peter buxton

by on 2017-05-20

Good
Good

Rated 4 out of 5

Martin Butterworth

by on 2017-05-18

Absolute fantastic first class service. Would definitely use Eagle music again.
Absolute fantastic first class service. Would definitely use Eagle music again.

Rated 5 out of 5

Simon Eakins

by on 2017-04-29

*** WAS GREAT... MANY THANKS
*** WAS GREAT... MANY THANKS

Rated 5 out of 5

Garry Rushworth

by on 2017-04-21

Excellent prompt service
Excellent prompt service

Rated 5 out of 5

Jason Cleary

by on 2017-04-12

I have made a number of purchases through Eagle Music because I have found that it provides a prompt reliable service, and instruments receive a professional set up before being sent. There is also a decent selection of instruments to choose from.

You can get some instruments a bit cheaper from other online stores in the EU such as Thomann Music but then they don't provide a set up service.

An area to improve could be when you are logged into your registered account. I seem to be unable to save a change to the delivery address in my account.
I have made a number of purchases through Eagle Music because I have found that it provides a prompt reliable service, and instruments receive a professional set up before being sent. There is also a decent selection of instruments to choose from.

You can get some instruments a bit cheaper from other online stores in the EU such as Thomann Music but then they don't provide a set up service.

An area to improve could be when you are logged into your registered account. I seem to be unable to save a change to the delivery address in my account.

Rated 5 out of 5

Harry Kirk

by on 2017-04-10

I was very pleased with my purchase, it was good value compared to other sellers and arrived promptly.
I was very pleased with my purchase, it was good value compared to other sellers and arrived promptly.

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5121 ratings
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