Customer Reviews

We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by eKomi, the idependent reviews company.

These reviews are trusted, authentic, transaction-based only. eKomi offers a unique platform where consumers speak to one another based on verifiable experiences. eKomi charters one of the most elite vast customer feedback management teams where reviews are personally screened individually 24/7 for our clients.

Displaying: 1 to 80 of 4949

Garry Rushworth

by on 2017-04-21

Excellent prompt service
Excellent prompt service

Rated 5 out of 5

Jason Cleary

by on 2017-04-12

I have made a number of purchases through Eagle Music because I have found that it provides a prompt reliable service, and instruments receive a professional set up before being sent. There is also a decent selection of instruments to choose from.

You can get some instruments a bit cheaper from other online stores in the EU such as Thomann Music but then they don't provide a set up service.

An area to improve could be when you are logged into your registered account. I seem to be unable to save a change to the delivery address in my account.
I have made a number of purchases through Eagle Music because I have found that it provides a prompt reliable service, and instruments receive a professional set up before being sent. There is also a decent selection of instruments to choose from.

You can get some instruments a bit cheaper from other online stores in the EU such as Thomann Music but then they don't provide a set up service.

An area to improve could be when you are logged into your registered account. I seem to be unable to save a change to the delivery address in my account.

Rated 5 out of 5

Harry Kirk

by on 2017-04-10

I was very pleased with my purchase, it was good value compared to other sellers and arrived promptly.
I was very pleased with my purchase, it was good value compared to other sellers and arrived promptly.

Rated 5 out of 5

Gordon  Cree

by on 2017-04-09

Ordered Sunday, Ordering quick and easy.
Shipped Monday, Delivered Tuesday. Inside time slot.
Banjo well packed and exactly as specified. Very pleased
Only downside was that the paperwork was not with the Banjo but loose with the packaging and almost thrown away. However that aside excellent service, would highly recommend. ***
Ordered Sunday, Ordering quick and easy.
Shipped Monday, Delivered Tuesday. Inside time slot.
Banjo well packed and exactly as specified. Very pleased
Only downside was that the paperwork was not with the Banjo but loose with the packaging and almost thrown away. However that aside excellent service, would highly recommend. ***

Rated 5 out of 5

Paul Maynard

by on 2017-04-06

Excellent pricing and service. When there was an issue with the courier and eagle were not even at fault they went out of their way to resolve it and I ended up getting the instrument the same day rather than the usual next day reattempted delivery. Instrument was flawless and set up perfectly by the guys there so I couldn't be happier.
Excellent pricing and service. When there was an issue with the courier and eagle were not even at fault they went out of their way to resolve it and I ended up getting the instrument the same day rather than the usual next day reattempted delivery. Instrument was flawless and set up perfectly by the guys there so I couldn't be happier.

Rated 5 out of 5

Grant  Mills

by on 2017-04-02

Yes very satisfied and would recommend to others
Yes very satisfied and would recommend to others

Rated 5 out of 5

Alan MCCulloch

by on 2017-04-02

Every thing was excellent!

Order placed on Monday morning and the product arrived by courier on Tuesday evening without paying a premium for next day delivery. The price was also matched to a lower price on a different web site even though they did not have it available that day!! What's not to like!

I have already recommended the Eagle Music Shop to several of my friends and will definitely recommend you to more! Keep up the good work.

***
Every thing was excellent!

Order placed on Monday morning and the product arrived by courier on Tuesday evening without paying a premium for next day delivery. The price was also matched to a lower price on a different web site even though they did not have it available that day!! What's not to like!

I have already recommended the Eagle Music Shop to several of my friends and will definitely recommend you to more! Keep up the good work.

***

Rated 5 out of 5

Lars Olesen

by on 2017-04-01

Excellent service and my order came exactly the day promised even though the destination were Denmark.

The only thing to say. I couldnĀ“t track and trace it from eindhoven.
Excellent service and my order came exactly the day promised even though the destination were Denmark.

The only thing to say. I couldnĀ“t track and trace it from eindhoven.

Rated 5 out of 5

David Thomas

by on 2017-03-29

Order delivered promply,didn't have to wait in all day as i was given a one hour slot and I could track exactly where it was throughout that hour. The Ukelele I bought was exactly as described and delivered well packed,
I will have no problem dealing with this company in the future. Very pleased.
Order delivered promply,didn't have to wait in all day as i was given a one hour slot and I could track exactly where it was throughout that hour. The Ukelele I bought was exactly as described and delivered well packed,
I will have no problem dealing with this company in the future. Very pleased.

Rated 5 out of 5

ian malyk

by on 2017-03-26

&128077;
&128077;

Rated 5 out of 5

peter jenkins

by on 2017-03-24

Bought chicago banjo strap.very good quality
Very good service arrived a couple of days later
Bought chicago banjo strap.very good quality
Very good service arrived a couple of days later

Rated 5 out of 5

John Plant

by on 2017-03-24

Good choice of harmonicas, good prices,good service.
Good choice of harmonicas, good prices,good service.

Rated 5 out of 5

JOHN CRAMMOND

by on 2017-03-21

Very prompt dispatch and delivery.The quality of item received was as hoped for.
Very prompt dispatch and delivery.The quality of item received was as hoped for.

Rated 5 out of 5

Mrs Jacqueline A Edwards

by on 2017-03-19

Good service and good products
Good service and good products

Rated 4 out of 5

Alfonso Chiari

by on 2017-03-18

Just perfect!
Just perfect!

Rated 5 out of 5

Stuart Goodwin

by on 2017-03-15

good communication, and amazingly quick delivery. beautiful banjo and well set up
good communication, and amazingly quick delivery. beautiful banjo and well set up

Rated 5 out of 5

william gilding

by on 2017-03-14

First class service I would not hesitate to use them again.
First class service I would not hesitate to use them again.

Rated 5 out of 5

Zita mansi

by on 2017-03-13

Great product and service.
Great product and service.

Rated 5 out of 5

miles clarke

by on 2017-03-12

highly recommended excellent service
highly recommended excellent service

Rated 5 out of 5

Allister Duncan

by on 2017-03-09

Competitive price and swift delivery. Highly recommended!
Competitive price and swift delivery. Highly recommended!

Rated 5 out of 5

Anthony Sullivan

by on 2017-03-05

Excellent
Excellent

Rated 5 out of 5

Peter Makin

by on 2017-03-05

Helpful advice and efficient service
Helpful advice and efficient service

Rated 5 out of 5

Alan Pymm

by on 2017-03-02

My query regarding my fitting my banjo strap was quickly dealt with. I was impressed.
My query regarding my fitting my banjo strap was quickly dealt with. I was impressed.

Rated 5 out of 5

neal parker

by on 2017-02-28

excellent service
excellent service

Rated 5 out of 5

michael  Baldock

by on 2017-02-26

Now bought three uku's from Eagle. The reason for going back a second and third time was :-
1. competitive prices.
2. all parts of the order carried out in a quick, professional
but friendly way.
Now bought three uku's from Eagle. The reason for going back a second and third time was :-
1. competitive prices.
2. all parts of the order carried out in a quick, professional
but friendly way.

Rated 5 out of 5

Garvin Jess

by on 2017-02-24

Very happy with product, service and speed of delivery, Thank-you.
Very happy with product, service and speed of delivery, Thank-you.

Rated 5 out of 5

Robert Cole

by on 2017-02-22

I bought a selection of thumb picks. Excellent quality, good price and prompt response.
I bought a selection of thumb picks. Excellent quality, good price and prompt response.

Rated 5 out of 5

Peta Grant

by on 2017-02-21

I'm very happy with the service provided by Eaglemusic and particularly impressed with the emails telling me what stage had been reached and when my instrument was dispatched. Thoroughly recommend this supplier to everyone.
As for my new instrument, set up in Eaglemusic's workshop before dispatch, I am over the moon and it is now my favourite instrument. It's a Deering Goodtime Tenor Ukulele Banjo - beautiful. Thank you Eaglemusic.
I'm very happy with the service provided by Eaglemusic and particularly impressed with the emails telling me what stage had been reached and when my instrument was dispatched. Thoroughly recommend this supplier to everyone.
As for my new instrument, set up in Eaglemusic's workshop before dispatch, I am over the moon and it is now my favourite instrument. It's a Deering Goodtime Tenor Ukulele Banjo - beautiful. Thank you Eaglemusic.

Rated 5 out of 5

Paul Outlaw

by on 2017-02-18

Ordering by phone would be easier if code numbers were allocated to the product name.
Excellent service, very rarely use anybody else, highly recommended.
Ordering by phone would be easier if code numbers were allocated to the product name.
Excellent service, very rarely use anybody else, highly recommended.

Rated 5 out of 5

David Goodwin

by on 2017-02-17

Excellent and prompt service. No complaints.
Excellent and prompt service. No complaints.

Rated 5 out of 5

Stephen  Lawson

by on 2017-02-15

Great service my order was placed after lunchtime Thursday & I received my order next day just after lunchtime. .. 100% happy with the service I'm be buying from eagle music again. .. ***
Great service my order was placed after lunchtime Thursday & I received my order next day just after lunchtime. .. 100% happy with the service I'm be buying from eagle music again. .. ***

Rated 5 out of 5

James Dethick

by on 2017-02-15

I can highly recommend Eagle Music Shop. Very helpful and patient staff and first rate traditional musical instruments. Bob on.
I can highly recommend Eagle Music Shop. Very helpful and patient staff and first rate traditional musical instruments. Bob on.

Rated 5 out of 5

Linda Wilding

by on 2017-02-15

Excellent service, excellent instrument.
Excellent service, excellent instrument.

Rated 5 out of 5

Ruairidh Greig

by on 2017-02-13

The service was excellent. Good advice and prompt delivery with a quality product.
The service was excellent. Good advice and prompt delivery with a quality product.

Rated 5 out of 5

Nathan Cooper

by on 2017-02-13

The instrument was very good quality, came set up and ready to play. Delivery was very quick, I ordered it late on Saturday night and it arrived Tuesday morning.
The instrument was very good quality, came set up and ready to play. Delivery was very quick, I ordered it late on Saturday night and it arrived Tuesday morning.

Rated 5 out of 5

DAVID COLLINGWOOD

by on 2017-02-10

I love buying from Eagle Music as they always have what I'm looking for. Thanks guys - Top Shop.
I love buying from Eagle Music as they always have what I'm looking for. Thanks guys - Top Shop.

Rated 5 out of 5

eamonn barrett

by on 2017-02-09

prompt delivery, easy ordering.
prompt delivery, easy ordering.

Rated 4 out of 5

Martin sheills

by on 2017-02-08

Very good service. Fast delivery, great range.
Very good service. Fast delivery, great range.

Rated 4 out of 5

Robert Batchelor

by on 2017-02-07

I placed my order with Jools and it arrived the next day,fantastic. I would happily recommend Eaglemusic to anyone!! It's a very friendly shop
I placed my order with Jools and it arrived the next day,fantastic. I would happily recommend Eaglemusic to anyone!! It's a very friendly shop

Rated 5 out of 5

Charles Johnson

by on 2017-02-07

Excellent service, good prices and very knowledgeable staff. It's always a pleasure to do business with them.
Excellent service, good prices and very knowledgeable staff. It's always a pleasure to do business with them.

Rated 5 out of 5

Martin Gibney

by on 2017-02-07

I have used Eagle Music on several occasions and found their service to be excellent. There is a feeling of being a person when shopping with them, as if you are actually dealing with people in a shop and not just a company shifting stock, I like this. Although I haven't ever phoned them I reckon that you could and would be helped with any advice you needed. I would definitely recommend them.
I have used Eagle Music on several occasions and found their service to be excellent. There is a feeling of being a person when shopping with them, as if you are actually dealing with people in a shop and not just a company shifting stock, I like this. Although I haven't ever phoned them I reckon that you could and would be helped with any advice you needed. I would definitely recommend them.

Rated 5 out of 5

pat kewell

by on 2017-02-02

Eagle Music sell great musical instruments. Their workshop set ups are the best . I've never made a bad buy from them.
Eagle Music sell great musical instruments. Their workshop set ups are the best . I've never made a bad buy from them.

Rated 5 out of 5

Glenn Harrison

by on 2017-02-01

Very satisfied with the service. Emma was helpful and obliging, checking with me before dispatching my banjo, which case would be most suitable, and even registering the banjo warranty for me. Thank you.
Very satisfied with the service. Emma was helpful and obliging, checking with me before dispatching my banjo, which case would be most suitable, and even registering the banjo warranty for me. Thank you.

Rated 5 out of 5

John Rawlinson

by on 2016-12-14

I am very pleased that I bought my first banjo from Eagle music, they were very helpful with advice and made the whole experence of buying very easy, thanks.
***
I am very pleased that I bought my first banjo from Eagle music, they were very helpful with advice and made the whole experence of buying very easy, thanks.
***

Rated 5 out of 5

alan pidgeon

by on 2016-12-13

Always use Eagle for my harmonicas they are cheaper than everyone else . They also deliver very quickly and let you know how your order is doing. Can't fault them been using them for at least three years now.

Always use Eagle for my harmonicas they are cheaper than everyone else . They also deliver very quickly and let you know how your order is doing. Can't fault them been using them for at least three years now.

Rated 5 out of 5

trefor jones

by on 2016-12-11

Excellent service
Excellent service

Rated 5 out of 5

Thomas Chalmers

by on 2016-12-11

Prompt delivery and the items bought were of excellent quality ( leather banjo strap)
Prompt delivery and the items bought were of excellent quality ( leather banjo strap)

Rated 5 out of 5

Mark Lain

by on 2016-12-09

Great service and communication would definitely recommend
Great service and communication would definitely recommend

Rated 5 out of 5

R.M. Tannant

by on 2016-12-09

Always very helpful and efficient as usual. Just carry on with this. THANK YOU
Always very helpful and efficient as usual. Just carry on with this. THANK YOU

Rated 5 out of 5

John Young

by on 2016-12-07

Advice provided and service / delivery were excellent.
Great service, hard to improve.
Advice provided and service / delivery were excellent.
Great service, hard to improve.

Rated 5 out of 5

Diane Wallace

by on 2016-12-07

I've had my left handed Ozark Banjo a week now and i love it, came in the starter pack and was ready to start as soon as i unpacked my Banjo. I put my order in on the friday morning and had my Banjo delivered by courier on the Tues. Great service from start to finish with updates of dispatchand delivery.
I've had my left handed Ozark Banjo a week now and i love it, came in the starter pack and was ready to start as soon as i unpacked my Banjo. I put my order in on the friday morning and had my Banjo delivered by courier on the Tues. Great service from start to finish with updates of dispatchand delivery.

Rated 5 out of 5

Roger Trobridge

by on 2016-12-06

It is a pleasure doing business with a music shop with staff who can provide the technical help you need when you have to make a choice.

The speed of delivery was even faster than promised!
It is a pleasure doing business with a music shop with staff who can provide the technical help you need when you have to make a choice.

The speed of delivery was even faster than promised!

Rated 5 out of 5

William Gullick

by on 2016-11-29

Very good stock of instruments. Easy to order and dispatched rapidly. Excellent service overall.

Very good stock of instruments. Easy to order and dispatched rapidly. Excellent service overall.

Rated 5 out of 5

Robert Lang

by on 2016-11-29

The product was excellent and arrived very quickly after being ordered. The ordering process was very easy and quick

The product was excellent and arrived very quickly after being ordered. The ordering process was very easy and quick

Rated 5 out of 5

Russell Walker

by on 2016-11-28

Cheaper than others, fast delivery.
Cheaper than others, fast delivery.

Rated 5 out of 5

keith Jones

by on 2016-11-28

Im happy with the service on offer...
Im happy with the service on offer...

Rated 5 out of 5

neal parker

by on 2016-11-28

excellent service
excellent service

Rated 5 out of 5

Kenneth Church

by on 2016-11-28

Excellent price and product plus fast delivery.Highly recommended.Easy to use on line ordering.
Excellent price and product plus fast delivery.Highly recommended.Easy to use on line ordering.

Rated 5 out of 5

Robert Tobin

by on 2016-11-28

Great shop great service, lowest prices anywhere
Great shop great service, lowest prices anywhere

Rated 5 out of 5

Michael Fealy

by on 2016-11-26

Just what i needed excellent service highly recommended Thank you EM.
Just what i needed excellent service highly recommended Thank you EM.

Rated 5 out of 5

john murphy

by on 2016-11-25

Very satisfied with speedy service and competitive price
Very satisfied with speedy service and competitive price

Rated 5 out of 5

Mike Lunn

by on 2016-11-24

Excellent advice....fair price...prompt delivery
Excellent advice....fair price...prompt delivery

Rated 5 out of 5

Anne Smith

by on 2016-11-23

Knowledgable staff, prompt delivery, reasonable prices. Would recommend.
Knowledgable staff, prompt delivery, reasonable prices. Would recommend.

Rated 5 out of 5

Terry Smith

by on 2016-11-21

Verry helpful,fast service
Verry helpful,fast service

Rated 5 out of 5

John Hedgecock

by on 2016-11-21

Goods arrived as described and on time.
Thanks
Goods arrived as described and on time.
Thanks

Rated 4 out of 5

Colin Cotter

by on 2016-11-21

Very efficient response to order and delivery and good packaging.
Very efficient response to order and delivery and good packaging.

Rated 5 out of 5

Martyn Lynch

by on 2016-11-21

Eagle's website is easy to navigate and purchase from. Products are well packaged and despatched promptly. What more can I say, I will happily continue to use their services.
Eagle's website is easy to navigate and purchase from. Products are well packaged and despatched promptly. What more can I say, I will happily continue to use their services.

Rated 5 out of 5

Michael Garland

by on 2016-11-21

Good service, easy to arrange and very quick. My only suggestion would be that with regard to single strings a line saying that all strings fit all listed instruments might help. But having used the service once I now know, so that's fine.
Good service, easy to arrange and very quick. My only suggestion would be that with regard to single strings a line saying that all strings fit all listed instruments might help. But having used the service once I now know, so that's fine.

Rated 4 out of 5

Howard Forster

by on 2016-11-20

User friendly website, easy to use ordering/payment process. Order confirmation was followed by fast delivery and the goods were exactly as required. I would happily recommend Eagle Music for competitive pricing and customer service..
User friendly website, easy to use ordering/payment process. Order confirmation was followed by fast delivery and the goods were exactly as required. I would happily recommend Eagle Music for competitive pricing and customer service..

Rated 5 out of 5

patrick toman

by on 2016-11-20

I have recommended your business to a few friends I like your company.
I have recommended your business to a few friends I like your company.

Rated 5 out of 5

Rob Knight

by on 2016-11-18

An excellent product backed up by first rate service and prompt delivery
An excellent product backed up by first rate service and prompt delivery

Rated 5 out of 5

david trebilco

by on 2016-11-18

Items as ordered and delivered at a reasonable time
Items as ordered and delivered at a reasonable time

Rated 5 out of 5

Arthian Davis

by on 2016-11-17

Great service
Great service

Rated 5 out of 5

Arthian Davis

by on 2016-11-17

Great service
Great service

Rated 5 out of 5

John Graham

by on 2016-11-17

Great service, helpful friendly staff.
Great service, helpful friendly staff.

Rated 5 out of 5

Grahame Ewing

by on 2016-11-17

Fast and efficient
Fast and efficient

Rated 5 out of 5

Jonas Mueller

by on 2016-11-09

I can only recommend the Eagle Music store! I purchased an aLaska Pik to aid me with fingerstyle guitar playing. The offer was much cheaper than comparable stores and the service was great. I wish I had found this store earlier!
I can only recommend the Eagle Music store! I purchased an aLaska Pik to aid me with fingerstyle guitar playing. The offer was much cheaper than comparable stores and the service was great. I wish I had found this store earlier!

Rated 5 out of 5

Terry Flower

by on 2016-11-09

Excellent service from people who know about musical instruments. I ordered a Martin Ukulele over the phone on the Friday afternoon and I was playing it on Tuesday lunchtime.
Communication was excellent the instrument was set up to perfection and I have no hesitation in recommending Eagle Music Store for anyone who wants a quality instrument and service to match.
Excellent service from people who know about musical instruments. I ordered a Martin Ukulele over the phone on the Friday afternoon and I was playing it on Tuesday lunchtime.
Communication was excellent the instrument was set up to perfection and I have no hesitation in recommending Eagle Music Store for anyone who wants a quality instrument and service to match.

Rated 5 out of 5

Anthony Fagg

by on 2016-11-09

Very fast and efficient. Talked to a helpful guy on the phone before I ordered which made the process even easier.
Very fast and efficient. Talked to a helpful guy on the phone before I ordered which made the process even easier.

Rated 5 out of 5

keith Jones

by on 2016-11-07

I have been very impressed with the sevice provided, and will be happy to use them again in the future...
I have been very impressed with the sevice provided, and will be happy to use them again in the future...

Rated 5 out of 5

Eagle Music Shop Overall reviews of Eagle Music Shop at Ekomi 4.91 out of 5 based on 5044 ratings
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